I absolutely loved everything about this property. So much so that I stayed longer than planned. It is a small intimate boutique hotel, beautifully designed and very very comfortable. My room was lovely, and the wonderful Maria made sure it was clean for me every day. Changing sheets and towels regularly. Although the pool is small, it doesn’t need to be much bigger because it was rarely occupied. The lovely beds are a great place to relax and watch the birds in the tree opposite. The hotel is very close to town, everything is very accessible. The hotel gives you access to sun beds at a local beach club (minimum spend 300-500 pesos). All in all I would highly recommend this hotel and would happily go back. A huge thank you to Maria for being so kind and attentive.

Guests must be aware that at night the music from Coco’s Bongo must be heard from 10-3am. The hotel provides earplugs, and to be honest noise is to be expected in town. If you prefer complete quiet I would stay outside of town.

What an incredible property! Literally half a block from the restaurant and bar zone of playa del carmen but in a very quiet street where there is no noise whatsoever. The rooms are so nicely decorated, we truly felt we were in a 5 star hotel. The pool area and lounge were bigger than expected with lots of sun or shade. I honestly think this is one the nicest properties we have stayed at, it was truly that nice.

Everything was great

An absolutely beautiful boutique hotel - it is centrally located, close to everything (near Walmart and 5 minutes walk from the bus station). Everything seems to be new in the property. My room was cute and nicely decorated. It was on the 1st floor (room 203) and had a hammock and chairs in the balcony in front of the room. The room was refreshed every day by the cleaner and it had an amazing scent whenever I was coming back to the room. The aircon was working property and was very quiet. When you enter the property the first thing you see is stunning pool and sun decks where you can relax. The hotel has only a handful number of rooms, as such, the place is never crowded and is very peaceful during the day. The hotel also provides vouchers to enter one of the beach clubs - as part of the voucher you are entitled to use their sun decks however there is a minimum consumption required from you. The beach club is located 20 minutes walk from the property (it is a nice walk though).

The place itself is very peaceful, however it is located near the clubs in Playa del Carmen so you will hear music at night. You will be given complementary ear plugs, but if you are a light sleeper you might find the music to be too loud to sleep. Out of the 3 nights when I was there, I found it difficult to sleep the first one (then I kinda got used to it ...or maybe I was just so tired after my travels). The internet is quiet slow. You get your own Netflix in the room but you are not able to see the movies without longer interruptions. It was OK as this was my holiday, but I wouldn't be able to stay there if I needed to work remotely from there - @dear staff - something worth looking into as an improvement.

Cleaner was excellent, room was always spotless and towels refreshed daily. The room itself had all the amenities needed including an ironing board and safe. The concierges via WhatsApp were really helpful with booking taxis and airport transfers.

The pool area was smaller than it looked in the photos and didn’t look as inviting in real life. Great for a smaller budget hotel but we chose to use other hotel’s pools that were bigger and had service. Still well worth the money as a central hotel but I wouldn’t chose to stay again if I wanted access to a pool. For light sleepers - be warned that this hotel is close to big nightclubs and sometimes music can be heard into the early morning, although this didn’t bother us as we don’t mind a bit of noise and it wasn’t so loud that we couldn’t sleep. Maybe bring earplugs if you’re a light sleeper though.

The hotel was in a good location, near all the important spots (beaches, restaurants, bars, etc). You can park outside in the street for 10 pesos an hour but you can also leave your car in the Walmart parking (for free during the whole day) which is near by. We loved how relaxing it was, the swimming pool although small, was perfect for getting refreshed and then relaxing in one of the sun beds of the hotel. We cleaning staff came in everything and did a really nice job.

Everything was alright but to mention something, even though the 5th avenue (busiest street of all) was a couple of streets away, you could still hear some loud music from afar. If you are a light sleeper, maybe you need earplugs. We found it acceptable and got used it.

Comfy bed, spacious room, nice styling, great shower and toiletries, good towels, pool (like the seating in the pool - I could sit in the water and read my book), lounge area was just outside our room and we were the only people using it most of the time so a nice outside space for us (our room didn’t have a terrace or balcony), Maria’s friendly face and helpfulness (with storing luggage), WhatsApp responsiveness to queries, very central location. We were concerned about noise, but actually it was fine apart from the first night when other guests were a bit noisy. We were in room 105 (queen room) so could be it’s a quieter room.

There’s a microwave and knives and forks but they don’t provide any plates or bowls. We book places with a kitchenette so we can make our own breakfast, so this was disappointing but we were able to buy our own from Walmart cheaply.

Maria Jesus, the lady that cleans was really nice and made sure we had everything we needed. We had a rental car and thought we would have to pay for parking but she told us we could just park in front for free, there’s 2 spots. You can get drinking water for free at the hotel also, and they lend you towels for all your water activities. Overall really pretty and chill.

The only downside was there was construction next door and one night they were out there in the middle of the night, but Maria Jesus made sure they took care of it the next day!

Aalada is stunning! It is hard to believe this hotel is so close to Quinta Avenida. You feel like you are in the jungle with the beautiful trees and gardens all around. All you can hear are the birds. Our room was beautifully decorated, the bed was comfy and the amenities in the shower smelled so nice. We loved that we could walk to the beach in the morning and have a wide variety of options for breakfast so close by. Aalada was perfect and we can't wait to return.

Location was great, with a bus stops one 15 and one 5 minutes away, quick walk to the beach and activities and restaurants. House keeping was attentive and available daily. The room was well kept. Near a Catholic church.

Wanted a toilet bowl cleaner in the room to keep fresh between visits by the house keeper. Safe didn’t lock after a few times, but notified staff and were given a key, which was fine. Finding it at first at night was a little confusing. Need to identify it is on a side street.

Good communication via email, WhatsApp and their personal online portal. Easy to find and only 1 street away from all the restaurants, bars and shops. Room was good, nice shower, toilet was a bit cramped but not an issue. It's silent enough during the night, you hear a little bit of music from the clubs but not too much that it wakes you.

The only thing that was not nice was the bed. We are quite tall so we are used that our legs don't fit but this time the width of the bed was terrible. We laid back to back the whole night, no room to turn, sadly to say this was the worst bed we had in our 3 weeks of travel in Mexico. The sunbeds downstairs at the pool are bigger.