This is our 3rd stay at this property, and it's great every time. We usually split our Cancun vacations between 2 different hotels -- something we know is good, vs something new, just to sample what's out there. So this place keeps making "something we know is good" category. Perhaps not the most luxurious all-inclusive in Riviera Maya, but it is excellent value for the money. Rooms are spacious, lots of pool options, food/drink options. Specialty restaurants are so/so, but that is not why we come here, and besides, buffet selections are always good. Beach is huge and shallow for about a 100 feet, water has been crystal clear every time we came. Nice cafe (all-inclusive) right on the beach. There's a spot where water from the mangroves drains into the ocean, but that's minor. While on the property you'll see lot's of iguanas warming in the sun, coaties looking for fruit (kind of a mix between a lemur and a small racoon). If you're lucky, you'll catch a family of spider monkeys playing in the trees -- always a hit with kids. We don't go outside the property much when we come, and there really isn't much to explore near by. But Playa Del Carmen is close, and I believe they have a free shuttle that goes there couple of times a day.

Specialty restaurants could be better, but most people enjoy them anyways. This shouldn't be an issue, unless you're a selective foodie and this is a priority to you.

Accommodations and staff were excellent. Drinks and pools were great. Loved the coffee. The beach was great with very good beach loungers . Platinum lounge and pool were fantastic. Very glad we got the upgrade.

Coati's were everywhere. You really need to control the population. Dinners were difficult to book, the food was presented well but not well seasoned. They were very noisy so the atmosphere was poor.

Variety of activities, excellent friendly staff, amount of pools, buffets and restaurant options

Some parts of the room were a little run down, doors were hard to close and made loud noise, some of the meat in the restaurants were overcooked (fish) or under cooked (chicken)

I will say, the reviews made me nervous. The people complaining in these reviews are clearly the kind of people who will find anything to complain about. This place was amazing, especially for the price, and most of the staff were nothing short of delightful. I have stayed at Beaches resorts and this resort cuts it close for less than half the price. The a la carte restaurants do need reservations, but if you can’t get one on the app just talk to the concierge and 9/10 times they can get you a table.

We did have one issue towards the end of our trip - my boyfriend caught a stomach bug and couldn’t leave the room. I went to the sports bar and asked if I could take food to go and the bartender told me no. I explained to him that my boyfriend was very sick and couldn’t leave the room and needed to eat and he just said “sorry.” and walked away. I’m sure people get the stomach bug often in Mexico, and they should make sure those people are able to eat without paying extra for room service. Oh, and they don’t provide hair conditioner so make sure you pack your own.

The property was beautiful and very well kept. I loved the lighted pathways at night and the beautiful sculptures along the path. there were several pools with swim up pools and lots to do. My villa was amazing!!! I really liked the outside patio where I lounged most mornings and had coffee. when you booked the Villa you had access to a private pool area with delicious drinks, pool side service and cabanas. My room had an outside shower that was best part!!! overall I enjoyed my stay a lot.

The food. Not to going lie, it was horrible in the buffets. But when you booked dinner in the restaurants that food was better. if you have the black bands (Villas), then you can eat at Chillout for free. that place was delicious and the beach view beautiful

Had a wonderful time on our trip. Stayed in the villas and will only do that from here on out. Staff was friendly everywhere. Stayed in several other resorts and the food here was by far the best. The property was beautiful as well.

I didn’t mind but could see how the walking could be a problem for some. The resort is HUGE. To get to the beach from the villas was about a 10 minute walk and doing that several times a day could get tiresome. The resort does offer carts that go by every 5-10 minutes or so on both sides of the resort.

We loved our stay with the kids and grand children at this hotel. Lots of things to do for the children. Wildlife was so fun to see. Monkeys, coties, iguanas. Buffet was good too. Restaurants where a hit and miss. Entertainment was excellent in the evening shows. Bars where good and we did not find them watered down. Waterpark for the kids was so fun and they loved it. The beach is the best part, shallow and warm water. Staff where very friendly to us. We would all come back here again in a heartbeat. Don't listen to the other negatives. Yes, this is not a 5 star hotel, so don't expect it to be. Its a 4 star hotel and we where very satisfied.

Everything was amazing! The staff was super friendly and helpful. The view of this place is amazing. The wildlife is literally walking past you, deer, cotis, monkeys! The outside shower was very cool🥰

I asked for ice and never received any 🤣 and my flip flops did not do well on the marble surfaces or bridges. Also the vendors are a little too aggressive trying to sell you stuff.

I loved the security of the campus, my family felt safe while vacationing. The staff was friendly and welcoming, always willing to help us with any questions. The taco station by the pool was a great addition outside of the all inclusive buffets. Some restaurant meals were also included in our room package which also allowed us to try out different foods on the property.

Our family had the swim out room, while the room itself was very spacious and comfortable it did have a continuous wet feel in the room. We noticed upon arrival that the room was clean but the air was bit damp. It made the bedsheets feel moist as well. But we just asked for more blankets to help

Beautifully maintained grounds, thoroughly cleaned everywhere, unbelievable choice of food at the buffet restaurant, all staff very friendly and polite, wildlife literally on you doorstep. We stayed in a villa, fantastic room overlooking the manmade lagoon, private pool, bar, waiter and concierge, and a separate beach area. Only 30% capacity so plenty of space, no waiting at the bars. Was Value for money because of the heavy discount, not sure if would be the same if we paid a higher price.

The special themed restaurants fell way short, they were included in our package, definitely glad didn't have to pay a supplement. Some waiting staff not trained properly, friendly,but very poor service if your server. A management issue. The greed and the waste was a big concern, it's purely personal but all inclusive is not for everyone. Our last time certainly.