LOCATION LOCATION LOCATION!!! Located literally in the same block as ADO turistica, at the start of Quinta Avenida and 2 min walk from Cozumel ferry terminal/the beach, the location cant possibly get any better in term of accessibility. Staff is friendly and let us stow our bags until check in time. Room was okay with an AC, a TV, 2 queen beds, a ceiling fan and a safe. Bathroom is kinda compact but not to the point of being uncomfortable. Overall a great place for the price. Wouldnt mind staying here again as long as the weather doesnt get crazy hot.

AC was under sized for the room and it had to work really hard to cool things down. Cleanliness was about 2.5/5. The hotel also have a weird policy of handing you the TV & AC remote at checkin and expect you to check hand them back during checkout. Another weird thing was that we got reminded 5 different ways that our checkout was at 12pm the next day and would be charged 10USD per extra hour (1. in the booking confirmation email; 2. a notice at the check in desk; 3. a notice in the room; 4. an email on the night before checkout; 5. a note slipped under our door the morning of checkout).

Everything was excellent and well taken care of, and easy to check in, and just a beautiful setting, well located in the central area, not far off 5th Ave, but away from the Night Club scene for lower nighttime noise. I traveled with my nephew, and we shared a queen size suite, which was huge and well furnished and comfortable. Also had a beautiful patio enjoying the evening breeze, the lights in the city and would stay there again for sure. Staff was very nice, check in was easy, check out was easier, and once again really well located and central to everything. Good clubhouse sandwich and restaurant next door open late and a ton of dining and drinking and dancing options. Bravo, salute🇨🇦🙏🇲🇽🤿🏝️☮️

It was all awesome….

Very spacious room, comfortable bed, new air condition, quiet rooms even if directly next to la quinta, great shower with much pressure and a shower hose (almost never find this in Mexico, it was amazing). Besides that the hotel is in very proper condition and the style of the hotel and rooms is just amazing. Not just the usual concrete blocks and interior, no, amazing and beautiful wooden elements, tables and chairs in the room and the dome in the room above the bed is just beautiful. Besides that very close to the beach and the ADO.

gorgeous hotel one of the nicest properties we have stayed in Mexico, perfectly in the center

we asked several times for tips for paid parking and they told us that the price was always 25 pesos per hour, by searching on our own we found other cheaper alternatives. As soon as we arrived they told us that breakfast was not included, after pointing it out he checked and it was included but they told us several times that it was basic as if to make us understand not to go there, we went anyway and they brought us bread and jam, fresh fruit juice and coffee. breakfast must be had at the bar of another hotel 10 minutes from there

Great central location in Playa del Carmen

Wifi was unusable, only 1 bar in our room which was a problem. Also Booking says they have parking, but staff didn't know anything about it and sent us to a random parking lot in the neighborhood where we paid 300 pesos per day (about $15 per day). Some staff were really super friendly and nice, others didn't care at all.

Traditional Spanish decor. Comfortable bed. Great location. Very QUIET side street at night. No Discos near by!!!! 1 block from ADO bus. We arrived at10 pm with a late flight from US. Took ADO for $12.each. Staff was there and able to check us in. Great security with staff manning gated entrance all night.

Email communication in Spanish. and Booking app does not translate. But all is good .thanks any way.

The location is perfect. Very close to the main beach, 5th Ave walking street, shopping and the ADO station. Room was comfortable enough. Windows faced a common balcony. For privacy, you kept the curtains closed which resulted in a dark room but not a deal breaker. They kept our luggage locked up for us, when we arrived early.

Refillable water station would have been nice instead of having to buy bottled water all the time.

The location - if you want to be close to everything, the bus terminal, the main tourist shopping street, bars and restaurants, the city beach. However, if you need a more relaxed place, this would probably not be a good option for you as you will be in the center of a constantly buzzing, party area. The interior was rather sweet - with colourful wooden furniture.

It was a bit noisy due to the very central location and the many bars around.

Great location. Loved the old mexican style decor. We had a balcony room on second floor. It was great. Our friends had one on third floor. There room was really nice. A little bigger then ours. The pool was refreshing. Coffee maker in room, but you have to bring your own coffee. Other wise, nearest coffee is one block up at oxxo. That is if you want one before 8 am. The beach is one block from the hotel. It was great to go relax in the evening with a beer in hand, ocean breeze on our faces. Parking is 2 blocks up. We will definitely book there again.

No parking for the hotel. Paying for parking was around 300 pesos. It is a 24 hour one, though. We probably could of found parking somewhere on the street, but would of had to walk farther. Our A/C unit leaked water on the floor and we had to keep a towel there. The fan was really squeaky, so couldn't run it while sleeping.

We arrived earlier than check-in time, and out room wasn't ready. Instead of asking us to wait -- as most hotels would -- they gave us a room that was ready, and it was a nicer one, with a balcony! Lots of light, great shower. Downstairs is a courtyard with a plunge pool.

Pillows were terrible - large rectangular blocks of hard foam or something. Also WiFi was very slow. No water, no kettle, no fridge. A few simple and cheap changes would make this lovely room a lot more liveable.