The staff were super friendly and helpful. The room was lovely and clean. Great facilities. Pools were great.

In both the restaurants and the buffet the food wasn’t clearly labelled with what it contained making it difficult for anyone with dietary restrictions / allergies. The staff would be very accommodating when you explained but the lack of clear ingredients made it difficult. Sometimes a dish wouldn’t even state a key ingredient like meat so it appeared vegetarian on the menu only to come with beef that wasn’t mentioned. And in the buffet nothing was labelled, again making it difficult.

The property is beautiful and exceptionally clean. There are several different restaurants from which to choose each day on the all-inclusive plan, and the food was excellent. Poolside bar service was abundant and a cute ice cream parlor was a surprising bonus.

Nothing the resort had any control over, but the sargassum this year was horrendous. It was a solid mass stretched 10 feet from the shore, making it impossible to get in the sea.

Everything was great. Food and drinks were wonderful. Everything was clean and rooms were large and beautiful. I wish there had been a door on the bathroom, we only used the shower as no privacy to use the tub.

Only thing we noticed was a bit understaffed in bars and restaurants. Service was a bit slow but only because of understaffing.

Such an amazing experience at this beautiful facility! Staff were incredible. Extremely attentive right from the start!! Went above and beyond for us…. A big shout out to Katia at concierge, Alberto our Butler, Jose, our pool towel gentleman, Ricardo, the drink server around the pool… Carlos, who is another Butler at El Beso, Jonathan and Angel, our servers at the restaurants… and cannot forget about all the workers at the spa! Big shout out to Alfredo and Adela!! Everyone made our experience full of fantastic memories! I will definitely be back again, and again, and again! This is what true VIP services is about!! Everyone always had a smile on their faces, and made the experience so much fun for us.

Upscale room with a great view from the balcony. Very comfortable mattress, robes, slippers, large room & bathroom. Very quiet at night in our room but really enjoyed the live music at night in the lobby and the fire show. Workers gave very good service and our room was kept sparkling clean. Shout out to Lenin the Bell Boy who took good care of us the day we had to leave.

Amazing. Rooms are spacious, everything is in high level. Food is amazing. All the restaurants are awesome, from buffet to a la carte. Everything was very tasty and amazing. Service and staff are just amazing, they all want to help. Big thanks to Antonio, Gustavo Wilbert, Elias, Jesus, Alesandro, Katia, Hildo, Angeles, Alejandro. from towels and pool bar, Jose, Bernabe , Renaldo, Estrella, Erika, Jazmin, Ulyses, Reynaldo, Joan Bares

nothing. Everything was exelent

Staff was wonderful. Loved the adults only area. All meals were delicious and plentiful. Our room was very comfortable and spacious We would consider staying again and will recommend to friends & family

Better air conditioning in the restaurants or more ceiling fans

Very clean public areas, great choice of eating venues. Swimming pools were good, nice to see the wildlife too.

Problems getting be a sun-bed around El Beso pool. Pressured sales pitch to become premium member. Difficulty in getting a table at the specialist restaurants.

We are back from a 2 weeks holiday in this hotel. The staff is attentive and really helpful. Special thanks to the El Beso Bistro team (Edgar, Angel, Jesus, etc..). The sheer size and style of the hotel are amazing (4 pools), 1Km to walk from one side to the other. The beach is beautiful. The all inclusive food is really ok, there are 11 restaurants to choose from and some of them are really good (Italian and Sensai). The room service is all included as well. The Wifi is great, you can easily stream Netflix.

The main issue is the lack of sun beds. Impossible to grab one. Some people get out of bed at 5 am to privatise them. The restaurant booking system is another problem. It opens at 6am, and some restaurants are already fully booked at 6:05am! I am concerned about the ecological aspect of all these plastic bottles. I hope that they are recycled. The same goes for the water. The late checkout is 10US$ an hour! The BlueMoon restaurant is not up to the rest of the hotel (ridiculous quantities and tasteless). The hydrospa facilities are outdated and most of the massaging devices are not working. The jaccuzi is dangerous to walk into. The room was slightled outdated and damp but it was big and well equiped.

Service was great, food was very good. Resort was clean.

Restaurant info was lacking. Not sure what we were going to eat in a few. Could have explained more. Needed more maps to locate restaurants and other small shops. Did not like the premier section as it restricked and beach use and some restaurants and pools. Making other crowded.