Le Grand Alcazar is truly grand in all respects from its architecture to its staff. A gem in the heart of Fes, the tone is set from the very top and ever since we booked the riad, Omar, one of the owners was very friendly, answering numerous details of not just Fes, but looked into providing us recommendations of our entire desert trip. When we arrived, Dua, treated us to Moroccan mint tea and refreshments and showed us the room; Youssef and his wife welcomed us in the evenings and when we felt uncomfortable returning from the medina on our first night, Youssef walked about 15 minutes each way to get us back from the restaurant. Breakfast begins at 8 am, however, on Omar's insistence the staff made it available to us at 7:30 am, to help us get started early for our long drive to the desert on the day of the checkout. Truly outstanding!! Our days in Fes were cut short due to a massive downpour; however, the riad provided us with umbrellas, and the appointed guide, Abdul- we booked through the riad was wonderful. He made sure that we covered our must-dos within a truncated day (reduced hours due to Ramadan and rain) and went over and beyond what was expected of him to ensure that we covered the ramparts later in the day when the rain stopped. The Grenat suite, our room was very ornate and traditionally decorated with a balcony attached to the room and easy access to the terrace; has a beautiful view of the medina and the ramparts. We chose it because of that and it didn't disappoint. Breakfast was excellent and served fresh to your table and not a buffet. One point, I want to mention is that drop-off in Morocco is not always in front of hotels; in the old city, they are often in alleys where it is not accessible by cars; in such a case, porterage from hotel to pick-up point becomes important; in Le Grand Alcazar, assistance was provided without any question; that was not our experience in some other riads; this is important and made a huge difference.

None, everything was great. This is not a negative, but to make people understand the trade-offs of a riad structure. Please keep in mind, that being on high floors, means that numerous narrow stairs have to be navigated, so if you have mobility issues, keep that in mind when booking- this is true for most riads; rooms are either inward-facing with no outside view on lower floors but if you want a terrace view, be prepared to climb up; we loved it and knew that so we were not surprised; also not all rooms have attached balcony, please read the fine details; the staff helped bring our luggage to our room.

Very nice host and service staff. Location is walkable to Medina Accommodate families Ok breakfast Provided milk for babies Moved us down to ground floor because stairs were dangerous for kids and high impact on my weak knee

Rooms on the ground floor have a distinct sewage smell. Purchased Glade autofreshner to help with room smell. Charges for everything - water,mint tea, anything outside first night. Other riads provide at least water. Rooms above ground floor require steep stairs No room to reception calling option If u r in top room, and need service, you are screwed to walk down. Very tiring steps.

The staff was AMAZING. Very helpful and informative. Helped us coordinate tours and gave great restaurant recommendations. Breakfast on the rooftop terrace was great overlooking all of the medina (even though we felt bad the staff had to go up and down the stairs to serve us!). We weren't able to have breakfast the last morning and they packed us to go bags. They arranged porters for us early in the morning as well and helped us when we got there (it can be chaotic with all the locals trying to "help" you; we had rented a car and drove into Fes). The room itself was big and spacious and opened onto one of the inner courtyards. The extra heater in the bathroom was also super nice!

The bathroom - the bathtub had a glass door that wouldn't stay in place (had to wedge a tube under it) and the shower head/handle had such high pressure that the water would shot out the back of the tub and onto the bathroom floor, wetting it all. Being able to adjust the shower head so that it pointed more down would solve the problem. The light in the bathroom could also use a warmer tone - it seems very "clinical" in there.

This Riad is gorgeous! Especially beautiful mosaics everywhere you look. So grand and elegant, yet quite comfortable. Our room was large and well appointed; the staff was friendly and very helpful. Breakfast every morning was large, delicious and beautifully presented. We liked everything about this property!

There was nothing not to like!

Twin brothers, Omar and Othmane, decided on a career change and returned to their home town to open the Riad Grand Alcazar with a family member. They are both very astute in a business sense but they also understand the nature of hospitality. Riads are NOT hotels and should be your 'home from home' when in Morocco. This is exactly what the brothers have achieved and the Alcazar is perfect. You can pay more and get a more 'luxe' set up but really it is all about the welcome. The Alcazar is very keenly priced and if you want a premium welcome and very comfortable stay without paying premium prices, you MUST choose to stay here. The rooms are well appointed and the beds comfortable, the breakfast was quite delicious and the staff are friendly and nothing is too much trouble. Special mention to Yussuf (the night manager) who gave us amazing recommendations and helped with our car hire return (tricky!).

This riad is a beautiful heaven of peace inside the bustling and chaotic Fes Medina. We were welcomed by delicious mint tea and moroccan pastries. Omar and all the team made sure we had everything we needed and more, it was our first taste of the moroccan hospitality and it exceeded our expectations. We had couple special arrangements to do and Omar made sure everything was done. We got some fantastic recommendations for dinner as well from the staff which are so kind. The included breakfast is delicious and very generous. This place is a Unesco world heritage site and all the wood and metal work, all the mosaic, has been done by hand which is fascinating. Location is great, right in the Medina but just a short walk away from all the shops so it’s quieter. The rooftop is beautiful too !

NA

Loved the location, the warm welcome upon arrival and the tea and cookies, the beautiful, clean, and well kept property, the upgrade to a beautiful suite, the rooftop and view of beautiful Fes, the delicious breakfast with eggs cooked to order and amazing breads and pastries and fresh juice and coffee. When we asked for a dinner restaurant suggestion the manager of the riad not only suggested an amazing restaurant but also had a guide escort us so we could find our way there easier. Service here is exceptional. The beds are so comfortable and the rooms have luxurious amenities. The staff are amazing and friendly and made every effort to ensure our comfort and safety (accommodated a food allergy).

Nothing- this riad exceeded all expectations and I highly recommend. Would stay here again.

You will not be disappointed if you stay here! It is a really nice, kept up riad. Every room is beautiful! The bed was comfy, the AC worked great, they make sure you get escorted to dinner if needed, so you don’t get lost. My luggage was delayed by the airline and the riad made sure to get my laundry done before I left the next morning since I didn’t have extra clothes yet. Breakfast was sooo good, eggs included. Every staff member was so nice and polite. Stop scrolling you should stay here!

I loved everything just be careful with the shower, the pressure was so amazing that I didn’t realize I was getting water all through the bathroom! Just don’t turn the water all the way up.

Our stay at Le Grand Alcazar exceeded all expectations. We said numerous times throughout our stay that this Riad was the nicest in all of our visits around Morocco, and deserves to have every room filled at all times. It’s a hidden treasure, and I am confident this place will boom with the return of tourism in years to come. From the start, the owners welcomed us like their family and showed incredible kindness and hospitality. Like something out of a movie, we felt immediately at home at Le Grand Alcazar. They then helped us familiarize ourselves with Fes, recommended an itinerary for our trip, and secured a tour guide for the next day. We enjoyed a delicious dinner in the courtyard, including a complementary family recipe appetizer. They also served tea and snacks throughout our stay. The rooms were gorgeous - filled with ornate details and glamour that made the Riad feel original and beautiful around every corner. The lobby was equally beautiful with flowers and plants to complement the high courtyard. Fes is an amazing city, and I would highly recommend any travelers to stay at Le Grand Alcazar when they visit. Omar and Otmane, we cannot thank you enough!

There is really only one small element of our stay could have been improved, and it has little to do with the Riad. Omar and Otmane recommended a tour guide to show us around the city, and while he was great at preventing us from “getting lost”, he really only took us shopping and didn’t share a lot about Fes’ history. It seemed like the guide wanted to only take us to his preferred shops and restaurants, and he didn’t quite follow our request for areas to explore and things to learn. We still enjoyed the day with him and would recommend him to anyone looking to explore the Medina, but not for any history lovers!

This riad is unbelievably beautiful - literally the prime minister used to live here. Certainly the most stunningly designed riad we stayed in on the trip (and there were some gorgeous ones!) But above all, Yousef (the night manager) made the experience exceptional. He gives the best recommendations and made sure that we made the most out of our time in fez.

Nothing