I stayed at the Palais Faraj just for one night and it gives me unforgettable emotions. The hotel has the best panoramic view in Fes. The restaurant on the rooftop offers different types of Cuisine: Moroccan and European. Both of them are amazing there. This is important part of my experience(!!): Unfortunately, after check out on the way to Marrakech I realized that I forgot my sweater at the hotel room. And thanks a lot for Manager Maryem. She did impossible really! She delivered me my sweater from Fes to Marrakech during 24 hours (!!!). I travel a lot, but I’m amazed by this type of service. She was so kind to me and helpful. We kept in touch until I got my sweater with me. This was priceless. I’m so glad for her attitude to me. Maryem, if you are reading this, thank you so much. I definitely highly recommend this hotel.

The property is beautiful. Done very tastefully. The rooms are a bit small but they are very nicely furnished.

Only one restaurant and bring away from the Medina makes it hard to try different types of food.

Lovely quiet setting

Bar service was very slow, had to wait 30 minutes for drinks and equally for the food (lunch). The service for dinner was somewhat better but the food very average, one of my guests ordered veal, which was definitely not veal but beef! We were recommended a guide who was a disappointment! His main preoccupation was to take us to his buddies for commission. Shared very little of the rich history, no madrassas, or any places of class, which we requested. Made a very poor impression of Fez to my VIP guests!

The Suite decoration and comfort. As well as the breakfast amazing quality.

nothing

As a hospitality and luxury enthusiast. I cant tell you how impressed I was by this hotel. Very exceptional hospitality like I have never experienced before. Moroccan hospitality at its finest. The authentic tiles, the smell of roses, the quality furniture, everything is detailed and perfect. I will definitely want to stay here again. Thank you also to Meryem who took care of us an allowed us to check in late and check our early.

Everything perfect.

Terrace of the restaurant. Quiet place. Comfortable beds and pillows. Friendly staff.

Bathroom quite small compared to the room. Shower in the bathtub, not very comfortable. Curtains in the room didn't close completely so meaning that at 06/06:30 your room is not dark anymore which is annoying for sleeping. Food was good but according to the price and the 5* venue could have been much better. The cafe/bar; very cold inside coz of aircon. They give access to the bar for non guests.

Check-in was great, and we were upgraded due to the booking saying we had a bath, and the room category we had did not have one, so we were given a great room. The manager and check-in team were very kind, and the checkout team was also brilliant. Service was superb throughout. Great location

A number of powerpoints were not working for some reason

Great location just outside the Medina. Nice restaurant on the top floor and really good breakfast on the terrace! Room (suite) was very nice, super comfy bed and nicely decorated. The pool is a great place to relax, although the water now was too cold.

We chose the hotel for the pool , to relax in the afternoon . They said there was sun all day (until 5.30) , but it was not the case. We could sit at another terrace, and still got plenty of sun. The service around lunch and getting drinks was not very good: things were not available, we could not sit at the terrace. I would expect differently from a 5* hotel. Also, booking directly with them (live at the hotel) was more expensive then through booking.com. I thought they would be pleased, but the receptionist was not flexibel. So I booked online whilst being in the reception..a bit odd. But all in all it is a great place to stay whilst in Fez

1. Location was very good near from the old city and it’s mall 2. It was a big palace that was modified professionally to be use as hotel 3. The hotel finishing such the walls , ground , and decoration cannot be found in any hotel in fes 4. Free parking with a security protection . Nobody can enter unless he is staying inside 5. The team of the reception individuals were so nice ( سفيان ، اشرف ، ابراهيم ، فاطمه الزهراء ) , always they welcoming the hotel guests , in addition they offer they help for any need arise. I shall not forget the upgrade that I got from the hotel management .

Nothing major to highlight

We had a wonderful stay at this Riad. The architecture was breathtaking. The room had a lovely design. The restaurant had an amazing view over the Medina. Hotel Staff was very nice and helpful, both at front office and breakfast. We liked that they were following Covid precautions at the breakfast buffet. Maryam at the concierge is the best! She was very helpful, nice, and had great recommendations.

I wish our room was on a higher floor or had a city view. Instead, we had a view overlooking the pool. Also, I'm not sure it was easy to walk to and from the Medina. We never tried it but it seemed like a long, steep walk back to the hotel from the Medina.