Location is downtown in the gorgeous city of Haarlem, near museums, shops, and nice restaurants. The staff is very kind and extremely accommodating, and we even got an upgrade. The room (diamonds of the sea) was spacious and had character. They even placed a Christmas tree in the room! We had a lovely stay and would visit again.

The downsides are small and, to a large part, kind of a natural consequence of the location and older built. There is a very small elevator that goes up very slowly to the 3rd floor. Stairs are very steep and not easy with a bunch of luggage (but that's where the elevator comes in handy). Because of the central location, there is some background noise from the street or neighbors outside of the hotel. If you are a light sleeper, this is something to be aware of. The hotel could consider some white noise machines for this. We ordered a breakfast which is served in the room. Some sweets and a "real coffee" (coffees from the in-room machine are not great in our opinion) would have made this more complete (but it was a totally fine breakfast).

The staff was very warm and helpful during check-in and helped me with the luggage. Thankfully there is a lift that gets you up to your room floor. The room was spacious but they also gave me an upgrade to an even more spacious room. Loved the free in-room mini bar, free-flow snack bar and free wines that comes with the room, they made the experience even greater! Sunset views from the room was a bonus. It was also located really close to the shopping streets and the windmill was 15mins walk away. But if walking is not for you, it is also close to the bus station that takes you the the train station in 10mins.

NA.

Loved having the outside area to myself. Great shower. Comfortable bed. Excellent position, great restaurant & bars outside yet still peaceful inside. Friendly staff.

As in most European countries stairs are part of life. My room was on the 2nd floor with a lift. However I then had quite step stairs to my door. Fortunately for me another kind guest helped me with my bag, after hours check in. After the staff helped at check out. So all ok. Safe for a solo traveller.

Clean suits equipped nicely. Superior location (location is just nearby of Grote Markt and 3-5 minutes walk to Haarlem Philharmonie), very friendly and helpful staff. Bar is included in room rate which is nice benefit.

Due to very central location it was extremely loudly all the night. We literally were not able to sleep until 5 a.m. because some drunk people screamed heart-rendingly right under our windows without pause. It was like torture really. So, just be aware this place is not for you if you would prefer to rest properly at night.

Skip Amsterdam and go straight to Haarlem... This hotel is beautiful. I loved it so much I'm booking a trip to go back, the room was spectacular high ceiling, terrace area, your own in room spa which is a lovely surprise so you'll have to stay here to find out, mini bar was included as part of our stay which stocked top shelf spirits and Bottega Prosecco, also iron, hairdryer, coffee machine & kettle with plenty of coffee and tea, there was also free treats left out in the hallways from chocolate muffins to lollypop, breakfast served to your room, Staff were extremely helpful and friendly they made us feel like VIP"s with their 5 star treatment. Looking forward to my next stay.

That I only could stay 1 night. Looking forward to going back!

The staff at this hotel are amazing - very friendly and accommodating. The rooms were wonderful - large and comfortable, with lots of attention to distinguishing details (e.g., luxurious bathtubs, in-room espresso machine, complimentary in-room snacks and beverages, an additional hallway snack center, providing both shampoo AND conditioner - a bit of a rarity we found).

There are very narrow, steep stairs between the floors in this hotel (truly - almost a ladder!), but they do have an elevator and they practically insist on carrying your luggage to your room for you.

This property was nicely decorated and spacious. The staff were wonderful, helpful and accommodating! It was very clean!! The room was stocked with snacks and beverages all were complimentary.

The shower was cool by design but the rain shower went everywhere! We had lots of water outside the shower area? There was no washcloth? I’m not sure if they just don’t use them or I wasn’t communicating what I was looking for? The toilet ran ALL night and ALL day for three days. We did report all of it but we didn’t see any changes in conditions.

We were offered a free upgrade to a suite with steam-room and standing alone bathtub bathroom and enjoyed both of them very much. The hotel is also very generous with many free stuff like chocolate, sparkling and stills water, coffee, apple, potato chips, and popcorn etc. in the lobby and outside of the rooms. Also, everything in the refrigerator in the room, which is usually the “minibar” of other hotels, is free to take, including bottles of wine, beer, soda, mineral water. It definitely exceeded my expectations!

The parking garage is a little far from the hotel, but it’s bearable in the city with very limited parking spaces.

The location, parking and beautiful big comfortable room with complimentary drinks and aircon. Lovely shower and comfortable bed. Nice to have private loo. Modesty screen nice touch. Sofa...5* Staff were delightful and even carried suitcases. Very kind. Breakfast at local cafe very nice experience. Bar restaurant beneath very nice. Good sound proofing. Fab bustling central location.

Fire door wedged open with wooden wedge

The Brass Hotel Suites is located right in the center and near a lot of restaurants. It's a great suite with all the facilities you need. The private terrace is basic but perfect for our needs. We're still amazed the bar and the snacks were all complimentary. What a service! Overall the room was clean and had a wonderful design.

Even though there is an elevator, our room (Roodbaars) required to go down the stairs a bit after taking the ride with the elevator. The staff was helpful with this though with our luggage and we would definitely visit it again despite the stairs.