Grand old hotel lots of character. Tried booking an afternoon tea on our arrival, (12/12)was told to come back as kitchen not open to confirm. Went back each day, on one occasion we were told to check with the restaurant , who told us they were too busy. Subsequent visits to the reception desk still had no confirmation. another staff member was looking into it and asked us to come back after the Andre Rieu dinner, we did but she wasn't there and other staff did not know. When checking out there was a charge for the tea on our bill, we had no idea that it had finally been booked as no one had left a message for us.

Good location, just across from rail and buses. Loved the Christmas decos, really added to the festive feeling. Hard beds , handgrip on bathtub in unsuitable place considering the height of the tub and older guests with mobility issues. Disappointed that smoking is allowed in restaurants especially as I suffer allergies and come from a food space smoke free country.

The Staff were exceptional, the service was great from them, they will go above and beyond for the guests, the rooms are clean and well maintained

The bar in the hotel, the manager is very abrupt and he has no decorum, We asked for a menu and he said he was fully booked, in the dining area yes, but in the bar area (which is all connected) there were plenty of available tables, but apparently you are not allowed to eat there, go figure, He said we could have room service, so again I asked for a menu and his reply was there is a room service menu in the room, A cheese toastie, burger and some other stuff, over priced and not fit for purpose, this was at 8pm not 3am in the morning, we had to go out in the freezing cold to eat somewhere else, this is the only thing that would stop me recommending this hotel to anyone

Nice location, next to the train station. Also like that it is a real hotel with a restaurant and a bar.

I received around 20 autogenerated spam mails, before, during and after my stay. I will have to think twice about staying at the place again, as I don't want my mail box to be filled with pointless spam. I am always juggling with several hotel reservations at the same time, as I travel for a living. So I want only a confirmation of my booking. Not a bundle of other spam mails.

Very nice and comfortable rooms. Tasty breakfast. Perfect location in front of the station (and not too far from the city-center neither). We enjoyed spa bath for the first time in individual hotel room which was excellent experience. The lady at the reception was very nice and changed our 2 rooms to make near to each other. Our family all of us really liked here so much and would love to repeat. One of the best and cost-value hotels.

There were some minor cleaning service and room facilities that were not up to scratch. But these did not affect the comfort of our stay in any way. One of my family who was sleeping in an extra bed aside the window in front of the station woke up early morning because there were shouting person outside, others did not notice anything and had a very good sleep.

The room was clean comfortable and a good size with balcony Breakfast a good selection from all over the world. Location was Excellent could not fault the Location at all.

The room had no USB ports, and the Mattress's were old and tiered. Breakfast would have been even better had there been either Beans or Tomatoes and English Tea bags. The hotel location was Excellent. Overall in my humble opinion to improve your Hotel I would put USB ports in , Bigger cups, replace the mattress's and I would also drill some ventilation holes in the top of the cupboards that house the refrigerators. Ohh and also put the shower spray head which has great pressure on the end wall. And you will have a great Hotel geared towards the future. Great Britain.

AS I said previously, the location is excellent, the staff upon arrival, much later than anticipated, were verykind. Breakfast was good

I wished to spend an extra day in Maastricht, was told that my room was available, but they would not honor the price paid for my first night. Surprising as the hallway was soked due to a massive flood, pipe bust, I think. There was no water at least not all day. Contrast that to a comparable hotel in Berlin, where unsked, the hotel gave their guests a 25 Euro discount and free breakfast because the a/c had failed. I decided to stay the 2nd night elsewhere

I really liked this hotel! It’s directly across from the train station so you don’t have to lug your stuff far. My room was also quite large and was super clean and comfortable. The hallways are a bit run down, but the room was great! And the location is convenient to downtown. It was about a 15 minute walk to the other side of the river, but the hotel-side of the river has many great restaurants and shops, so there are lots of places to eat. The bar and restaurant in the old part of the hotel are worth a visit - I had a drink there - because they harken back to the hotel’s glory days. Altogether, I was pleasantly surprised that the hotel was o good!

Hallways are a bit rundown, but it didn’t really matter much.

Location is really really good. It's at the opposite of the train station. It's easy to get to the tourist attractions.

Before bed time, I heard noisy sound like pump drawing water, but I ignored it, and fell in sleep. At midnight, I woke up and heard the noise again, and I couldn't sleep and my wife was, too. I tried to call reception but nobody answered it. Finally a staff answered the phone and told me to record it. I told him it's impossible to do it because it happened on and off and irregularly. After 30 minutes, I fell in sleep. When I woke up in the morning, we heard the noise again and again and I called the reception again, the manger said sorry first, and treated us a free breakfast and promised to find someone to check it on Monday. They were responsible for it quickly. I appreciated for it.

Breakfast was very good. Location was opposite the train station which is why I booked the hotel.

The booking system. I understand the "temporary charge" is in the conditions of booking. BUT - I booked 2 rooms in September 2022 for a stay in July 2023. In December a 40% charge was taken from my credit card - with no advance email warning - this included a non sterling charge from my bank on top. It then took me 12 weeks to get this "temporary charge" repaid - not to my card but to my bank account - again incuring a non sterling charge by my bank. The whole system cost me money. I would have much preferred to pay a deposit up front when doing the original booking.

Good location of the hotel and nice walking distance to the Bonefanten museum and the old center. The parking garage was necesary. The staff at the reception desk was not very helpful nor nice nor ready to help. The room was quite small as well as bathroom. The breakfast was good however the replacing of the missing food was slow.

The attitude of the staff at the reception desk was not nice. Also the room was small. Value for money - questionable, next time would choose another hotel for comparable costs