I loved the charm of the rooms, quality and cleanliness of the bathrooms. I also appreciated the staff at the Boutique Sint Jacob. We opted not to have our rooms cleaned as we only stayed for a night and the following day/night, so the staff we met was in the kitchen. We didn't choose the breakfast option, but we did meet them when making inquiries. The two individuals we met, were very welcoming, and helpful.

I had an ankle injury, so the stairs were a bit challenging, but we knew about them in advance, so it was not a surprise. It would be lovely, if you had a continental breakfast option, such as croissant and coffee only.

Loved the location. The bathroom was very good and had modern fixtures. The breakfast room was cozy and the staff there were wonderful! They made eggs and bacon for us and there was an assortment of cereal, breads, and fruit along with tea, coffee and juice. There was a pretty patio at the back. They emailed a digital key to us and the instructions on how to get to our room from outside were clear.

The furniture in the room was a little worn. But we enjoyed our stay very much!

Lovely hotel. Friendly staff. Excellent location although hard to pull up in a car to unload luggage. Beautiful rooms and garden. Comfortable beds. Big bathroom.

We had one room with a broken window latch in the bathroom. (We then moved rooms to help accommodate someone needing ground floor, this was shortly after check in and no problem to us, we were given the option and thanked with free breakfast) Our second room the door didn't always shut easily and one window blind missing.

The location was very nice, within a few minutes you walk straight into Maastricht. The automatic check in system is also very futuristic and usefull, except when your phone has no battery left but then there is an option to call for help on the door so also that problem is foreseen with a solution.

the TV was very small and not facing the right direction to be seen from the bed. That is, however, a nitpicking issue and the overall satisfaction with the room was very high.

A beautiful place to stay - friendly, welcoming staff, a spacious room and an excellent breakfast. We stayed for 4 nights in April/May and were sorry to leave! We arrived around 10pm - later than expected due to delays on the train from Brussels - and checked in at the nearby Hotel Grote Gracht as the Sint Jacob is only open for check-in to 4pm. Everything went very smoothly and it was just a short walk between the 2 hotels. This was our first experience of having a digital room key emailed to us and used on the mobile phone. It worked perfectly. Others in our party requested a physical key card which can also be provided. The room was very comfortable and nicely furnished, including a fridge and coffee maker. The bathroom was also spacious, with a good shower and plenty of hot water. The breakfast was excellent with the offer of bacon and eggs cooked individually for you. A wonderful range of fresh bread, sweet pastries, different cereals and muesli, fresh fruit, cheese and meat. We would definitely recommend this as a good place to stay in the historic centre of Maastricht.

It was all good.

Nice, clean room

Not really „not like“ but a slight deduction for the smartphone based room key which in my case wasn’t a problem, since I have EU unlimited Data and an affinity to all this tech-y stuff,but if my wife would have come alone it would have been extremely frustrating for her to handle all this download/upload process for the room key. Also that the entrance door needed quite a forceful push to open would have been intimidating for her. So this Hotel is not recommended for old school guests.Found the breakfast also slightly underwhelming considering the whopping 22€ per head. But as I said, 4 out of 5

Staff were extremely helpful and went out of their way to make everything easier. There was an outside area which was l;ovely.

the room codes were confusing. They were a digital key that opened the doors. The description sounded like a code would be sent. Ended up with a swipe card which was so much easier. A better description and how to use would make access easier.

The staff I engaged with were pleasant and helpful. Breakfast was very good with plenty of options. The location suited me perfectly.

I was in Room 1 which was at the front door and seemed a little apart from the rest of the hotel, however it was very comfortable. The only real thing I disliked was that it didn't have a full time reception.

Very beautiful hotel, nicely decorated and ideally located in the center of Maastricht. The breakfast was good. we really appreciated that there was no useless shower supplies but only the necessary soap and shampoo in glass refillable bottles, great!

Really disappointed by the fact that it’s a hotel WITHOUT a receptionist. You must check yourself in on a tablet and the key is your phone. It’s always pleasant to be welcomed by someone when you arrive at the hotel and not to have to check yourself in. That’s even more the case given the price of the room!

The room was cosy and clean and the bed was comfortable. Check in was easy and entering the hotel was easy. Overall it was a good stay.

The room was cosy but needed some care as the paint from the ceiling was flaking and falling , the bathroom sink was cracked which was disappointing as these things should be maintained.