Its new and well located in Auckland City. The 38th floor rooftop bar is brilliant. Two complimentary bottles of sparkling NZ water

Housekeeping needs to be more thorough. The shower smelled a bit sour and the bed was poorly made ie looked slept in. There was a single wine glass provided in the luxe fridge and sideboard Also no milk in the fridge and guests are expected to drink the comp water out of the bottle. Front desk check in was very perfunctory. Hardly any sort of greeting. Rather ‘your c/c and id!’

Handy to theatre for ballet. Fantastic views of sky tower and beyond. Fast lift

The rooftop bar was closed for private function. So disappointed as had planned to meet family here for predinnet drinks

Perfect location! We booked a Standard King room with Harbour View. The room is nice and clean with great bathroom. The hotel staff is very polite, there are some chocolates at the reception for welcome, there is a system for filtered water ( sustainable approach), and the view is amazing ! We have enjoyed our dinner at Mozzarella & Co Italian restaurant very much!

There is quite a big amount of dust in the room, the filter for the water on our floor have run out of life, but nobody has changed it for 5 days. The rooftop bar is great as view and atmosphere, but the Signature cocktail Root hasn't match the description in the menu, because they have run out of ingredients.

Our stay at the voco Auckland City Centre was nothing short of exceptional, thanks to the incredible staff and their dedication to guest comfort. We arrived in Auckland on a red-eye flight, landing in the middle of the night. Not only did the hotel graciously check us in at 4:00 am, but they went above and beyond to make us feel welcome. Imagine our surprise when we were greeted with freshly made pizzas! After a long journey, this unexpected gesture of hospitality was exactly what we needed. The excellent service continued throughout our stay. The staff were consistently friendly and helpful, always ready to assist with a smile. The rooms were modern, clean, and comfortable, providing a perfect retreat after a day of exploring the city. The hotel's central location was also a major plus, making it easy to walk to many of Auckland's top attractions. We highly recommend the voco Auckland City Centre to anyone visiting Auckland. Their commitment to guest satisfaction, particularly their willingness to go the extra mile, truly sets them apart.

Everything was perfect, no complaints

The location was super central, so it was really easy to get around the city. The room was lovely and the perfect size for me. The bathroom made me feel like I was at a fancy spa! The staff were absolutely wonderful anytime I needed to speak to somebody and they all smiled and greeted me as I came and went during the day. Having a filtered water station on the floor near the lifts was super convenient and a great little plus that I would never have thought of but was pleased to have.

The hotel is right in the middle of a hill - this is not really a bad thing, I just wasn't expecting it personally, so be aware! Another thing that is not at all bad, just something I didn't realise before staying, was that having a harbour view meant I got sun all day long in the room, so remember to close your curtains before you head out if it's super sunny and you want to keep the room cool!

The view from the hotel is great and the night shift staff from the reception (2 men) were very friendly, warmth and very helpful. They explained patiently about the carpark and also upgraded my room. We asked for additional pillows and towel and they accommodate immediately. They have cookies/chocolate at the receptionist desk at night and my kid loved it. Room was new, modern with nice lightings and the bathroom space were cleverly used. Overall, it makes the whole experience pleasant and wonderful.

The parking in Auckland CBD generally is expensive but that's nothing to do with the hotel. :)

I appreciated how easy it was to explore the vibrant surroundings. The iconic Sky Tower is just a stone's throw away, providing breathtaking views of the city from its observation deck. I was also delighted to find that many of Auckland’s top attractions were all within walking distance. This made it incredibly easy to immerse myself in the local culture without the hassle of public transportation or lengthy commutes.

I did encounter one drawback that affected my experience: the breakfast options in the area typically open at 7 AM. As an early bird, I often like to start my day with a good breakfast before diving into my activities. Unfortunately, this timing proved to be a bit late for me, forcing me to plan my mornings differently.

Very clean hotel. Room spacious and comfortable with good modern bathroom. Staff were very friendly at check in. We were even told we were guests of the day so were allowed late check out. We also got a free bowl of fruit delivered while we were out (not sure if for everyone is guests of the day). Hotel also has a great rooftop bar with good views of the city and cocktails. Hotel was also close to SkyCity which has lots of restaurants. Also close to main shopping street although the designer stores were closer to the water.

Excellent view, spotless clean, great breakfast selection, very helpful staff.

Staff at the rooftop bar (Albert Bar) was very rushing to sit, drink something, and leave... we went there for the experience, view and to enjoy the atmosphere. I understand hospitality can be challenging, but in an exclusive bar like this, I wouldn't expect a person who is not up for this kind of challenge. Luckily, this was the only borderline negative experience during our whole stay in the hotel. Receptionists, room service, waiters, chefs, and everyone else have all been top professionals.

The room was large, the view was awesome, the decor was lovely, we were only there for 1 night but I did notice there was a laundry room, which I would have definately appreciated if I was staying for a few nights, it's very rare to have self use laundry facilities in an inner city hotel, but is incrediably handy.

Not that I didn't like but just something to be aware of, even with both the beautiful bathroom siding door and the actual toilet door closed you could hear the person in the toilet doing their business. So perhaps not the best place to share a room with a person that you're not very comfortable with.