Great view from our room. Comfortable beds. Food was good. Had the buffet breakfast, used room service and had a great dinner. Staff were really friendly and accomodating.

Quite a few voucher systems to use - 15% off a meal, a green clean $10 voucher etc. But we were not given the 15% voucher and only received one of the two green clean vouchers we were entitled to. When we asked we were made to feel that it was our fault and we must have lost them (both times). This was not the case and it tarnished our overall experience.

Great location. Easy walk to Britomart and Sky City is basically next door. Supermarket 5 mins away. Bus stops out front and takes you to Newmarket. Service was excellent. Staff were extremely responsive. Bed was divinely comfortable and the pillows luxurious. The room was spotlessly clean. Handy little cafe on the ground floor. Amenities in the room were good. Loved the smell of the hand/body wash and lotions.

Everything was great. Not many negatives. I didn’t like the scent in the lobby. It took a while for my room to get serviced but when I followed up they responded immediately. Blackout curtains weren’t all that dark and they let some light through. Some road noise even though the windows are double glazed.

We loved our stay! Check-in was quick and easy. Staff were pleasant. Decor was fresh with clean lines and safisticated yet modern. Elevators were quick. The room was well presented and clean. We really valued the amazing quality of the pillows, including the extra long pillows. The bed was nice and comfy. Couch was surprisingly comfortable. The bathroom was user-friendly, good layout, two options of showers head, including rain fall. Handy mirror on swivel above bathroom basin. Breakfast buffet was lovely and worth it. You had pastry and bread options, to bacon, breakfast sausages, fancy baked beans, mushrooms, salad bar, fruit bar, yogurts, cereal, juice options and more. My favorite was the on order omelette with a options of ham, cheese, onion etc. Cooked in front of you. The location of the hotel is a very short 2min walk to Skycity Casino. We opted to utilize the Casino carpark as we could gain free parking from accumulating Premium Card point, saving us some money. Number of eateries on the same street heading towards Queen Street. We valued the discount on the accommodation as a Genius member of Booking.com, which made it highly competitively priced. We will definitely go back if pricing remains competitive.

Our room was the floor below the gym and each morning we would wake to dumbells being dropped which was less than desirable. We did request some milk and extra towels and we're surprised that it took a couple of hours before we received them.

I liked the service, Skye the receptionist was exceptional from assisting me with bub and ensuring we were comfortable...The staff generally were nice but his service is exceptionally good. The food was the second lovely thing about this place...The chef and staff at the Grill were perfect...So helpful and their food was very nice and tasty...l couldn't fault the place..The view from the restaurant was breathtaking...Looks directly to the Sky tower...

Parking is not on-site however it's only a few metres away and manageable.

For the price and in comparison to other properties, this definitely is worth it. I loved the modern look, style, gym, coffee shop on the level floor. Having a pillow menu is a lovely touch. Due to the hotel being new and modern, this made me feel like it was clean and all amenities were high standard. I loved the view of the Sky Tower from my room and walking distance to the casino. Overall, I was very happy with this hotel and customer service.

Not much parking, but can't be helped. There is a lot of Wilson parking around. Most of it has a 12 hour limit but there are a few that have a weekend flat rate if you do a drive by. Otherwise park 15 away (by the parks and walk in). If you sign up for the casino on that day you will receive a free park which also is an option. Please Note this was valid when I was there! Do your research! :)

Room

Restaurant for breakfast and was disappointed with several aspects of the experience. Here are my concerns: 1. Breakfast Service: • The orange juice ran out, and I had to ask for it to be replenished. • Only white bread was available, and that ran out as well. • There was no bacon, and the hash browns were cold, with only a few left. • Overall, it seemed like items were not being restocked, even though it was nearing 10 o’clock. 2. Payment Policy: • I understand the need to take a $100 deposit for incidentals, but it’s frustrating that this amount is not returned to my account for seven days, despite being charged instantly. I hope these concerns can be addressed to improve the experience for future guests. Thank you for taking the time to

I really enjoyed my room, which offered a lovely view of a spacious atrium filled with beautiful plants. The early check-in process was smooth, and the staff were incredibly friendly and helpful. I absolutely loved the breakfast buffet at the restaurant—it had such a fantastic variety of food and drinks, and the chef prepared my eggs just the way I like them. The hotel’s location was perfect for exploring on foot, with easy access to the Sky Tower, Viaduct, and nearby shops. I’d rate the large rain shower a perfect 10/10, and being able to choose my own pillow type was a wonderful touch that really enhanced my stay. I also felt very safe moving around the hotel; getting back in after hours was a breeze with my card, and it was nice to see staff in the lobby and at the main desk. I will definately stay here again in future.

There was nothing to not like!

Loved the hotel, good quality, clean and smelt wonderful, nice having a little coffee spot in the lobby as well (we didn't use however) and Great location. The bed was super comfy if you like sof beds and it was super cute having a pillow menu (unsure if there is a charge for that). Everything you need really for a comfortable stay & would happily book again

It's unfortunate there is no on site parking, for some reason I thought there was but I didn't read that correctly, although the public car park is close it's more expensive than others around the city.

The staff were very friendly and helpful - thank you so much to all of them. The bed and bedding were really comfortable and nurturing and I slept really well. I had dinner in the hotel a couple of times and the meals were lovely. It was a wonderful place to stay for a few days to relax and time adjust and being able to walk into the main part of the city was a real bonus.

The only thing I didn't like was that the Wi-fi was not secured - I was surprised at this with it being a 4 star hotel and hopefully this will change in the future.

The hotel is brand new so is extremely clean and tidy. The staff are exceptionally professional and friendly. Location is good, just around the corner from Sky city, federal st and good restaurants and across the road from the new convention centre. I stayed in a harbour view king size room which had a wonderful view all the way across to the North Shore. I had room service from the hotel restaurant “Forresters” and it was also excellent. All and all a welcome addition to Auckland accomodation choices!

Nothing, the hotel is excellent.