We stayed prior to/after the Inca trail. We chose The Sonesta due to its extra large rooms to allow for re-packing for the trek. The hotel overall exceeded expectations in every way. The pictures do not do it justice. It’s clean, modern, spacious and every staff member greets you with a smile. Breakfast was amazing, good coffee. We checked our large luggage during the trail with no problem. 10-15 min walk to old town but completely quiet at night, which was important to us. Would absolutely stay again if we return to Cusco. We ate dinner at the restaurant multiple times as well as room service.

This property exceeded our expectations. It is well-organized, well-located, and impeccably clean. The staff members are very polite and attentive to any needs. Our room was spotless every day—special thanks to Miriam for her excellent work. The hotel is easily accessible for all tour pick-ups, and you can walk to the city center. They also offer convenient airport transfers every hour. During our stay in Cusco, many tours started very early in the morning. This property offers a partial breakfast from 3 am, which was very convenient for a quick bite before leaving. We spoke with other travelers who didn't have this option at their hotels. Thank you as well to Maritza at the reception, who was very attentive and helpful.

We arrived at the hotel and our room wasn't ready. The staff kindly compensated us with a delicious meal. The breakfasts are excellent and beautifully presented. The waitstaff are friendly. Coffee, water & tea are available. The reception people are friendly & helpful. The rooms are comfortable.

We were situated on the sixth floor and we were warm while we slept. It was a tad uncomfortable. We spoke to the staff & they kindly provided us with a fan. We should have requested the fan on our first night

I booked twice for this hotel as I had a trekking tour in between. The staffs were super friendly and any services we asked for were super promptly provided. The buffet breakfast was fantastic! The room was quiet, and the bed was comfortable.

We ate two dinners at the restaurant. The service was a bit too slow on the 2nd time for some reasons. I felt like it took 30+ minutes to get my food once ordered, and it took forever to get my bill after I asked for. There weren't many customers in the restaurant. I stayed in the hotel twice as I have a trekking tour in between. The first four nights I got a room in 6th floor which seems more spacious and premium, and 2nd stay after the trekking tour I got a room in 3rd floor which was much smaller. I'm not sure the criteria for room assignment but seems a slight disappointment as I even paid a bit more for the 2nd stay.

Spacious, comfortable room and beds. Welcoming staff. Lovely facility. Excellent breakfast and room service. Elevator is a big plus at high altitude (not many boutique hotels have them). TV had more channels than anywhere else we've been. Openable windows did a good job keeping out the street noise, but couldn't be kept open to cool the room because of the street noise.

Only significant drawback was lack of contolled heating and cooling. Staff provided fan, but room still stuffy. Maintensnce needed on towel racks and shower curtain rod.

Clean, good location

1. Check in was 12 noon. We got to the hotel at 3:30pm after a long hike and still had to wait another 30 mins due to room not being ready! 2. We had an executive twin room booked for 4 people. The confirmation email clearly stated this. Front desk wanted to charge extra for 2 people stating it is only a room for 2!! 3. Arranged hotel shuttle for airport pickup, once again , clearly stating g it would be 4 adults with bags. They sent a small car that would fit 2 people and 2 small carry on bags and we had to wait at the airport atleast 30 mins before another car came through

Absolutely amazing hotel. Bedrooms were extremely comfortable, really good size and very well equipped. The restaurant was really good with an amazing breakfast. There was so much variety for breakfast, we wish we stayed longer just to try it all. They have made to order omelets, large selection of hot and cold foods as well as sweets, salads and all the fixings. The breakfast also has extensive hours and early start of you're going on an early tour. Staff is super helpful and caring and will do everything to accommodate your needs. Hotel is well located close to Plaz Mayor / Plaza de armas, which puts you close to ensuring you need. Free airport shuttle was a bit plus.

There nothing not to like.

Great location in Cusco. Across the street you will find an ATM that serves most debit cards. The Hotel is very well kept. The staff are very professional and friendly. The restaurant and the breakfast buffet is very good. The rooms are comfy with an extra big bathroom. We are more than pleased having chosen the Sonesta. Tip: You will be bombarded with tour agencies trying to get your business. If you haven't already booked your tours, wait till you arrive at the hotel, they will arrange everything for you at better prices.

Liked everything

The staff and assistants were exceltional. Really appreciated the free muña tea upon my arrival. Also, I appreciated them taking care of my luggage in a safe location

I think the technology in the rooms must improve. Smart Tvs with access to Netflix and YouTube and a Bluetooth alarm would be a major upgrade. I also suggest they take care of damaged bathroom floors and leaky showerheads. I checked in and when I wanted to use the shower for the first time I was surprised to find the tub already wet as if someone had recently showered. But I hadn't. So I called reception and although someone came very fast to clean up the suprise water spill in the tub I think the shower head still needs to be repaired.

I returned to warm welcome back to Sonesta after a 3 night Inca Trail hike (I stayed prior to my hike). They stored my bags free of charge prior to leaving and had everything waiting for me upon my return! Such an amazing and wonderful staff! A warm shower awaited and a quiet night of rest on a great mattress with sweet pillows. Oh and the free breakfasts are really nice. So much to choose from whether you want a light or hearty breakfast. I also loved that I could easily walk just about anywhere I wanted to explore in Cusco. Sonesta Cusco is highly recommended!

A couple of times during my stay there was no Coco tea in the lobby.