Specially staff very friendly and helpful,let me give someone of staff name,Karlyn front desk,I was waiting long to check in she came from nowhere jumped in to desk and start to help me from check in to checkout .early check in and late check out, And Lounge staff all of them very helpful and kind specially ADRIAN,RIZZA,CHERRY,treat us well,and housekeeping JOEL,SULAIMAN,

Bath room shower just five minutes shower full of water drainage system is slow,when I booked this hotel I ask them not to put chickens feathers pillows which we have allergies but still the same feathers,I call many times operators to change still they bought same pillows,

The breakfast buffet was delectable and we had it for 2 days. It was so satisfying. The staff were all congenial but they buss tables really quickly, as in I just finished my plate and they're there asking to pick it up already. Lol Beds were comfortable too, didn't ask for more pillows but I wish I had. I love their shower toiletries! Had a relaxing couple of evenings just soaking in the tub after long walks around the business district.

The hotel was less attentive to the fact that 3 adults were checking in as the room only has stuff for 2 pax. It's December, and as the pool was not heated we didn't get to enjoy it much.

Large room, very large and super clean bathroom. Water pressure was great even with the hotel being at full occupancy. The bathroom amenities were great. The view from our room was amazing (we were on the 18th floor). Two free bottles of purified water per day is always a nice touch in a country where the tap water is not for drinking. The breakfast buffet was superb, so big, so much variety, a great way to start the day. Also, during a week of typhoon related torrential rains, the in-house connection to the adjoining Galleria Shopping Mall was really great to have.

Not much really. One day, housekeeping didn't make it to our floor until after 5pm. So what, when we got back after dinner the room was made, no big deal. I prefer beds that are softer than the ones here, but I guess that's personal preference. Because I made my booking through booking.com, we did not get IHG points for our stay which is a real bummer.

breakfast at the four corners was really good. a lot of food to choose from.

four corner's breakfast service is really bad. my daughter ordered pancake on our first day and the staff forgot it. they managed to finally serve it after about 10 reminders and when we were already paying the bill because it was reflected in the receipt and not on the table. same thing happened to her food on the second day.

Great location as it is in the middle of north and south part of metro. I always enjoy their breakfast as they have good options and lots of Filipino food available. So there is an access to the shopping mall which is very convenient. Staff are helpful and welcoming.

I always have issue with air conditioning, I have stayed in this hotel several times and that’s always the problem. I had to call them around 3am I could not sleep because of the air conditioning was not functioning properly. Guests should also be able to open windows for ventilation as I get paranoid being just inside a room with no airflow and air purifiers. I wish they also renovate their pool and gym I don’t find it inviting at all.

I like how we had a spacious corner room which was what we requested. The beds were comfortable and the bathroom was spacious as well. The toilet is like in the US, strong pressure and can use toilet paper. The Staff at lobby are all great especially concierge. You can leave your luggage with them and they assist you in finding your Grab car. Very helpful!

The drainage in shower is just a little slow. The flooring there isn't just as sloped in but I noticed that is how other showers are like in other hotels in the Phil.

Hotel was conveniently located with access to the mall which is good for family with young kids. Exceptional staff service with all of our requests provided and even upgraded to executive suite upon check in at no additional cost. I liked that the room temp kept our stay cool and the water pressure was strong to enjoy the bath and shower. Breakfast also was excellent.

The hotel could use an aesthetic upgrade especially the carpets and pillows. The shower drain was slow with water leaking out the door. It would be nice if we have a hair dryer in the room.

The room was larger than expected, the bathroom was also larger than expected. I would have booked the room for the shower alone. The staff was exceptional, very friendly, very accommodating, just over the top with the service. I've stayed at other 5 star hotels in Manlla, but I will be staying at this hotel on my next upcoming trips.

I cannot think of anything that I didn't like about the hotel experience.

Almost everything I liked. The room was bigger than I expected, as well as the bathroom. I even liked the phone in the bathroom haha staff was amazingly friendly and helpful towards the quest. I recommend this hotel, especially the King Premier Room. The rooms are also noise proof even when there were other guests with children in the room next door (or it was the children of their visitors). 10 minutes walk to SM Megamall. I did not try to pool, so I won't say anything about that.

Just a suggestion: place better and more visible signs pointing to the correct hallways to the mall. The sign of the 4th floor is hidden behind a corner wall. The sign that is visible does not state the direction of the mall entrance. And on the third floor we also couldn't find it.

The proximity to the mall downstairs. Buying foods, shopping and watching movies is so convenient. Distance to the train station and other shopping area is very good.

First day after check in, the door key card not working. The toilet flush is faulty and you have to press for 1 minute to flush the toilet. There was a power failure and even the power went back after 15 minutes, we have to used the stairs from 14th floor to ground floor because the lift not working.