Beautiful views and outdoor facilities. Quite good soundproofing in the bedroom. We didn't hear neighbor's barking dog or bass'y party in a house in front of our room. Outdoor pool is up to like 1,7m deep which is quite unique for a hotel. It's worth spending a few day's here but maybe not a whole week as we did.

Location - forget about moving from/to the hotel by foot. You have to basically hike uphill and part of the way is a road with no sidewalk, so you have to maneuver between cars passing you really close. There are no shops or restaurants near the hotel, so you need to travel by car/taxi to Funchal center. During the week, the breakfast had mostly the same products everyday. We were extremely bored with it at the end of our stay. Bathrooms are not soundproof, but sounds like music were not reaching out of it to the bedroom.

I had a great stay. The food was delicious, the staff were friendly and helpful, the view was amazing, and the gardens were beautiful. I would definitely recommend this place.

I was disappointed a bit that I had to pay extra for the sauna, which is the first time I’ve experienced this in a five-star hotel. They also advertise the pool, but it’s not heated, so it’s essentially unusable if the weather is cold. Overall, it doesn’t feel very generous, and I think they could step it up a bit to stay competitive. Still, it was a very nice experience!

Lovely hotel , set apart from the main strip of hotels, with fabulous views of the city. Spacious public areas with tasteful furniture and features. Friendly and helpful staff. Good choice of breakfast foods to choose from in the morning. Comfortable bed

Hotel stated their indoor swimming pool was heated. it wasn’t.

It’s wonderful and even better than we expected. The room is big, we stayed in delux, it was a beautiful room with a gorgeous panorama of the whole Funchal. The birds are singing all the time, and it’s silent. I was doing my yoga with the sunrise and it was unforgettable pleasure. The staff is friendly and helpful. Attentive and always ready to provide. Housekeeping was great during first days and then suddenly they started to forget to put new towels, though didn’t forget to take the used ones. But if you put “clean up” sign, they will clean your room properly. We were always satisfied about housekeeping in general, we don’t really like our staff to be touched and moved. Also I’m very grateful to them for arranging a wonderful surprise for us as for our anniversary. Guest experience manager did great job! (I used to work on this position, so I highly appreciate his attention!) They are very attentive to details. If you left “don’t disturb” for all day, they will politely try to figure out when it’s better to come to clean up, if you want. At the end of the stay they will send a letter with gratitude for choosing them and will offer a gift. Those little things matter and not many hotels (non brand) care of such things! Breakfast was great. We eventually stayed in another hotel on our last day because our flight was cancelled, and oh my god, it was 5* too, but food was disgusting, team was rude and unwelcoming. After Funchal Gardens our expectations will always be high. I will definitely recommend this place to anyone asking “where to stay in Madeira”! Thank you for the wonderful holiday!

Takes ~15-20 min to go down from the hotel to the old town of Funchal. Going back by feet was never an option for us because we rented motorbike for all the days and on the last day came back to the hotel by taxi because, yes, you should go up the hill all the time. All the time!!! We are young and fit and we preferred not to :D Madeira is about mountains and hills. Consider that and be ready for a little excessive if you choose staying here.

The stunning views to the city, mountains and see from the restaurant terrace. Spacious room. Good variety of products at breakfast including some local specialities. Nice garden Well equipped gym

They promise heated indoor pool but the water is cold! When we asked about the pool in the reception we got two different answers- one that its under maintenance and the other one that the pool is ‘climatized’….anyways this is big disappointment! The location of the hotel makes it a bit challenging to reach by foot. The short way from the center includes partially way without sidewalks. However there is a bit longer way you can choose. There are no shops or restaurants nearby.

The friendly staff, the breakfast buffet with absolutely amazing views, the huge & comfy bed, the peaceful & quiet atmosphere, the jacuzzi & the gym which was really quite decent for hotel standards.

The location is not perfect as it's quite a walk uphill to return to the hotel from town, and the street where the hotel is located has no pavement on either side which can make walking a bit nerve-wracking especially with buses, motorcycles and cars in general, driving way above the speed limit regularly even when making turns. As it's not a new hotel building, there are few plug sockets and they're not distributed optimally throughout the room, which is just a big pet peeve of mine. Still a solid 9/10, IMO.

Breakfasts were fantastic, but they do need to do something about hot water for tea. There was often a queue at the only coffee machine that gave hot water. It was lovely and quiet with good views especially from the dining terrace and the pool area. A bit of a walk to town but busses good and cheap as are taxis. Housekeeping good. Lovely towels and lots of them.

No spa facilities as in the process of being renovated. Carpets in bedroom areas look tired as do the bedrooms. Bathroom old and tired but everything worked OK with plenty of hot water.

Amazing staff, very spacious rooms, great views of the city and the sea. Overall it was stunning and exceeded expectations. The staff even helped pack an early breakfast for our trip to the Picos. The jacuzzi and the pool side were phenomenal + the restaurant at the hotel had great food. The beds were amazingly comfortable and large.

Just because I have to pick out something that was wrong, I'd probably say the Wifi in my room specifically was poor. It limited my access during the stay, not like I would have spent much time on the internet given the hotel was spectacular and the island was stunning.

My wife had a wonderful 9 day stay. From the moment we arrived to departure the hotel staff were nothing but friendly, helpful and cheerful. Breakfast was ample, good food and plenty of it. The evening dining was an enjoyable experience, good wine and great food. The hotel swimming pools, gymnasium and health centre were all well kept, in good order and a pleasure to use. We will be going back!

The only minor niggle to our stay was the lack of tea and coffee refills in the room and no complimentary water after the first day.

Outstanding location with beautiful views of Funchal surroundings Hotel situated in a very quiet, green area, surrounded by gardens Rooms with a view have very spacious balcony

Some of the staff could understand better English for a 5* hotel Pool, restaurant and bars close very early and there isn’t too much to do in the hotel after 21:00-22:00 hours; it’s a pity because hotel has very nice terrace with a great view