The staff was exceptionally friendly and helpful, making us feel very welcome. The breakfast was excellent, with a great variety of options and high-quality ingredients. Everything was spotless and impeccably clean. The spa was very quiet and peaceful, providing a perfect atmosphere for relaxation. We visited twice and had the space entirely to ourselves, which made it even more enjoyable.

It was quite difficult to contact the property by phone. I tried calling about six times while driving there, but couldn’t get through. Eventually, they called me back, which I appreciated, but for a 5-star property, I expected a more responsive approach. We had dinner at the restaurant on our first night. The meal was good, but for a 5-star hotel, I was expecting more in terms of the menu variety and the quality of the food. It was enjoyable, but not quite up to 5-star standards. (In my opinion of course) On Sunday morning, the sauna wasn’t functioning properly—it wasn’t as hot as it should have been. Unfortunately, I ended up not using it.

The hotel is in a beautiful location where you can see spectacular sunrises with the morning fog covering the valley. The room was beautiful and spacious. We had a birthday dinner at the restaurant and were given a birthday cake for free which was wonderful. The outdoor pool is big and looked very inviting but we didn't use it as it was a little bit too cold for us.

Room is equipped with a smoke detector which has 2 red flashing lights just above the bed. By the time we noticed it was too late to tell reception but next day upon request they covered it for which we had to sign an agreement. Guests should be made aware of this to avoid having a sleepless night. Not everybody will mind but at least you have a chance for a good night sleep.

the staff makes all the difference! this hotel is super customer friendly. it sits in a great location for hiking and walking to town. it has great food, super nice staff, clean and nice massages we booked to relax. dinner was great, breakfast even better with local cheeses and super fresh bread, fresh orange juice, jams! you order in advance, so you are not wasting food with buffet-style breakfasts.

we are not a fan of carpet on the floor in the room and the styling looks a bit outdated and not in touch with the scenery. it was a convent in ruins, which was restored in 2014. we also did not spot any outlet to charge our phones.. but strange enough 2(,) usb outlets in the bathroom.. with a few tweaks this hotel could be 5 star!

The Hotel is a beautifully converted convent with views from the side to the Serra das Estrelas mountains. The interior is tastefully decorated and the rooms are modern spacious quiet with en suite. The bed was comfortable. With an indoor pool and spa sauna & an outdoor pool within a lovely garden. We ate dinner here and whilst not a huge variety on the menu the food was excellent and not expensive The breakfast the following morning was the best we had had after travelling most of the week . We would definitely stay here again and cannot rate it more highly.

Nothing

the staff is very friendly. Even running the risk of not mentioning everybody, I must name Ricardo as overwhelming nice. The restaurant is also superb (and very good price for what you get). We only had dinner in the last night, but we regreted: we should have eaten there every night. I must say that my experience was even better because due to a problem in the shower of the Superior Room we had reserved, we were upgraded to a suite, and this is a marvelous room. As my wife said, staying in the suite made our experience unicque.

I expected to use the gym (I like to practice every day), but it was not availabe: a group of bike riders had reserved the gym to lodge their bikes and therefore gym was not available for guests. I believe this would not happen in other seasons, but the hotel should have informed us in advance that gym would not be available.

Rating: ⭐️⭐️⭐️⭐️⭐️ This hotel, right by the bike path, is a delightful find in a charming area. The facilities exceeded my expectations, offering a clean, private, and quiet retreat. The room was spacious, featuring a wonderfully comfortable king-size bed. The breakfast was fantastic, fresh and tasty. The interior design perfectly captures the historical charm. I'm already looking forward to coming back soon. Highly recommended!

I stayed only one night. :))

Stayed there before. That answers the question.

We deliberately chose to stay there again. The last time everything was great. This time though, there was NO restaurant service for the guests, only service for tour groups. A nice hotel with no restaurant service for the guests? We won't stay there again.

A truly charming boutique hotel, within a stunningly restored 1500's convent, with a relaxing pool and spa, and excellent breakfast. The rooms are well appointed, very spacious, and all of the staff were incredibly nice and helpful. The in-house restaurant and bar are also excellent, probably the best in the area.

Warm, welcoming and beautifully decorated to blend original elements with modern comforts. Staff exceptionally kind and helpful and I loved the general quiet atmosphere.

Spa needed to warmer. Water that came through the various massage jets was often cold.

The hotel, which is a renovated convent from the 16th century is beautiful from the interior and exterior. The pool overlooks the valley and has a very tranquil and relaxed atmosphere. The restaurant offers fine regional food and wine options and the its staff is professional and efficient. The room is spacious and the bed is comfortable.

The spa wasn't working - No Sauna, no message services, and no salt pool available. Now, It's a SPA hotel by name. That's the main reason why I gave an 8 instead of a 9 or 10. To be fair, the hotel did communicate this after we had booked, however, this can simply not happen in a hotel that has "SPA" in its name.