We were upgraded to a slightly bigger room that met all our needs. Our king-sized bed was one of the most comfortable ones during our stay in Portugal. Our room was cleaned after the first night, and we received fresh towels. The staff was friendly and professional and always very helpful. We arrived very late for check-in, and one of the front desk staff members recommended a restaurant around the corner from the hotel that was still open and where we ended up having a very satisfying meal. Also, I asked to have a small ice pack kept in the freezer, and the staff accommodated this request. Since we had to check out very early to catch our return flight, we couldn't go out for breakfast, but the kitchen staff was extremely kind and prepared a light meal for each of us, including sandwiches, apples, and fruit juice. Based on our experience, I couldn't say enough good things about the service at this hotel.

The handle bars were installed in the bathtub instead of on the shower wall, and the bathtub was high, so it was a bit challenging to get out, and I had to be extra careful not to slip. The glass shower panel was too short, so there was water splashing on the floor, and it took some work to adjust the shower head in such a way as to avoid more water from getting out. It would also have been nice to have a bit more room around the bidet. The facilities are somewhat dated and could be made more accessible.

Room - Decently sized room for 3 people. Bed - Typical 4 star hotel bed, not very very comfortable but manageable Breakfast - Typical hotel breakfast, nothing fancy. Restaurant staff was very polite and helping. Service - they gave us room at 10am which i did not expect and they were all smiling. Staff was extremely polite, be at reception or restaurant. Location - Ample bus stops and Metro station nearby. Airport nearby. City center 20 mins far. So Location is fine.

The heating was not very effective in the room, maybe it was at the last in the row. Hotel offered to change the room but we then decided to stay in same room. Paid Parking - Having paid 165 Euro per night in this season, I expected parking to be included.

- Cleanliness was amazing! Everything was top notch, props to the cleaning staff to the standard they hold themselves. The rooms were really clean for the nights I stayed there. The shower was amazing! - The lounge is really pretty, and the services and restaurant are great - The beds are all very comfortable, the sofa bed is so-so, but not a big issue - The staff in all departments are great - The centre is ~10 mins away using Bolt - Several supermarkets and some restaurants within walking distance to the hotel

- The gym was not accessible due to renovations - The rooms feel a tad bit dated, but nothing that is a dealbreaker

It was close to transportation and in a clean environment. The breakfast selection was diverse and reasonably priced. The staff were also helpful and courteous.

I wish the gym facility was bigger and the hours of operation for the facilities was less restrictive. I would like to go to gym anytime. However, I appreciated that the gym was clean, the equipment was a very good condition, and a healthy snack and water were made available for those who attended the gym.

The location of the hotel is really good. There is access to public transportation. The metro, trains & buses is less than 10 minutes walk away. There are taxis outside the hotel. Attractions, restaurants, supermarkets and other amenities are near the hotel. The breakfast was good and sufficient. There is a mini gym in the hotel which is adequate for workouts. The staff were polite and helpful especially when we had issues with our key fob. The rooms were cleaned everyday. We had more than enough towels and the bathroom was always clean.

The breakfast was repeative. It would have been nice to have some variety after a few days. The hotel doesn’t have a pool but I guess the ideal location makes up for that. More water in the rooms.

The receptionist and breakfast staff were incredibly professional, welcoming, attentive and kind. They were on top of everything while still making sure we had all that we needed and checking on us to ensure all our needs were met. Great view and outstanding cleanliness. The breakfast staff receiving and seating people were exceptional and made sure that I had a quiet corner to eat while working on my computer, checking on me to know if I needed more of anything. They were very kind while also meeting the highest standards of customer service.

The hotel stay was a great experience! Locations was amazing and close to many attractions. The reception team was brilliant. The rooms( we used 2) were very clean and much big than I expected. Bed and pillows were very comfy . The room service was outstanding and the food very taste. Breakfast was very good with hot and cold food. Good selection of cereal and pastries. Staff from kitchen very attentive and ready to help. I will certainly be stay again.

The room was very comfortable, it had enough space and the views from outside was amazing. The staff at the reception were really helpful and friendly as they helped us to navigate to attractions nearby and also helped us with the parking card which we had to pay extra. The hotel really looked like a 5*. There was no issues as I really enjoyed staying for 3 nights, local transport and shops were nearby and also outside the hotel they had escooter stand which was really helpful.

The breakfast could have more various options but overall it was good.

We had a great experience! We arrived a night early and managed to make a last minute reservation, great parking space, great location, great breakfast, everything was perfect and especially the entire staff. I have nothing bad to say. This was the last place we stayed on our trip to Portugal and we were exhausted and impatient but the hotel has a great vibe, piano music at night, everything was perfect! I highly recommend it.

Room: the room decor felt old, I was on the 5th floor and the vibe/color was not it, it was also not very spacious. The bathroom showerhead wouldn't stay in place and it was unnecessarily comlicated to turn it on. these are, however, easy to overlook, I give it a 6.9999/10 (boomer/gen x approved) The lobby: The lobby was modern, spacious and neat, felt fancy??, I really liked it, thery should do the same for the rooms. (10/10) (millenial approved) The breakfast room and food: Reminded me of Paris hotels, I liked the feeling. Just a note to say that if you booked with Booking.com and payed for breakfast, make sure to ask them to verify if it is included in your records, i payed for it but when i went to eat i was told I didn't have the BF included. The food variety was great, the fruit looked and tasted fresh and they had way more than eggs and cerial, i ate so much salmon. and the way staff was talking with the older guests was very sweet. (10/10) (paris liker approved) The staff: Excellent, very, very, nice to the guests and they have people in different age groups working there (10/10) (Good human being approved). Last comment: I'm a bit younger than the average crowd and was not there on bussiness so I felt a bit out of place. Older folks would definitelly love it and for the young ones, the metro is near enough (unless you are going in the summer, then good luck with the heat) and linha amarela is full with local university students, get your spotify on and enjoy the view of Lx locals day to day.