This was the perfect hotel in the ideal location for us. Our well-equipped room was extremely clean and quiet, and we had everything we needed including coffee maker and kettle, air conditioning, different lighting modes, a large bathroom with toiletries, luggage storage space, and good Wi-Fi connection. Our beds were large and very comfortable. The breakfasts were delicious, with a wide range of options including local pastries. We also ate dinner at the hotel on a couple of evenings and enjoyed the amazing light shows afterwards. The friendly and helpful staff made sure we had a wonderful stay. We were upgraded to a room on the Executive Floor, which made our visit even more special; we have visited the Lumen hotel previously in a 'standard' room and that was also perfect. When we return to Lisbon again we would not even consider staying anywhere else.

Nothing.

Really clean and comfortable, staff were very accommodating and helpful. Decor was lovely. Rooftop pool area was very nice. Great location that was very convenient. Tablet in room had loads of info and was helpful for anything.

One night there was unacceptable noise that went on until 1am due to an event but the staff did what they could and we didn’t experience it again. Prefer tea and coffee to be replaced without asking

I like the cleanliness and the comfort. The amenities are good. The local is great, near the subway, restaurants, etc.

Internet is terrible and I wish I could changed my reservation at arrival to get a room at 6am or, at least, sleep sometime at the sofa while the check-in would be avaliable.

The facilities are superb: modern, new, clean, stylish, and comfortable! The location is great, too - it is no more than 2km away from all the main sights. There are shops and restaurants within walking distance from the hotel. Also, since we read that some people complained about the voucher system - it is great! If you choose not to get your room cleaned you get a €5 voucher to spend at the hotel (e.g. 2 glasses of beer (worth €6) for €1 - what's not to like!)

During check-in, we were asked whether we wanted to pay for breakfast for our entire stay (6 days) and only pay €8 per person (the regular price €16). We wanted to try the breakfast first and then decide, but that was not an option, so we only paid for 1 day. And thank god we did that because breakfast was beyond disappointing: all fruit - stale, bacon - cold, eggs - overcooked, pastries - average. The hotel also offers lunch and dinner but we didn't try it because of this horrible breakfast experience. Hotel staff were not the best, mostly absent-minded and disorganised. Also, there's a construction site next to the hotel so it is very noisy in the morning.

The suite is spacious, nice table to work, and I loved the modern style and TV sets that allowed to connect to my mobile devices.

Unfortunately I could not warm up my room. The whole stay the temperature in the room was about 19-20 deg, and if you stay up the temperature was just too low. So then for my next visit I avoided coming back to the hotel.

I stayed in this hotel in August and we were delighted with the cleanliness and service of this hotel. It was clear that everyone on their team was trained to be very professional and polite. We were lucky as we received an upgraded room from the front-office manager who was very welcoming as well as all the other staff members that received us. The area is not too busy, since it is slightly outside of the city center. But since the accessibility is great in Lisbon we had no issues with it being slightly further. They have a very nice variety of pastries for breakfast and the other options are satisfactory too. Overall, I would definitely recommend this hotel if you're thinking of going to Lisbon.

Nothing much

The location of the hotel is very convenient - not quite in the center (which is good), but not far away. The nearest metro station is less than a minute away. Marquês de Pombal is only a 10-minute walk away. Wonderful staff, especially at the reception. A very solid breakfast. Quite a spectacular Light Show in the evening. We had room 413 for two - a very clean room, equipped with everything necessary.

The only inconvenience was the inability to open the windows to get fresh air and ventilate the room. This is in no way a complaint and has nothing to do with either the staff or the service, it's just that the hotel was designed that way. Of course, there is an air conditioning in the room, but this is not exactly the same.

The hotel is amazing. The rooms are big, the stuff very professional. The every night light show, wonderful. Everything was great!

The piscine is quite small and if you don't wake up early, it's hard to find a sunbed, there are like 10 sunbeds in total. The restaurant is closed from 3 pm till 7 pm as in so much other places in Lisbon, they have siesta.

The staff is very nice and obliging. The location is situated in a "good" district with good connections of public means of transport. The room is equiped very modern. It has beautiful furniture, the services and most information are offered via a tablet what is super comfortable. Also you can communicate "Do not disturb" status and wish of cleaning via a switch on the wall. The hotel also has a beautiful roof-top pool which is defintely worth-seeing. I also liked their system in which you get a 5 euro voucher for each day you place the "don't clean my room" sign on the doir handle.

For a house of this level in a multicultural city like Lisbon, it would be appropriate to have more tv channels in english or german. There is no german channel (only radio) and only some english channels. Furthermore, in the bed you only have thin, cheap sheets. I don't know if it is common in South Europe but in middle europe the sheets are thicker and feels like more quality. But these are only slight niggles.

The hotel is very modern, which we liked. The reception area is spotless, and the reception staff exceptional.

We were out all day and other than day 1 the cleaners didn’t get around to our room. We took out our own rubbish and bought toilet tissue. We came back in the late afternoon most days and had young children who needed rest. We’d been out all day since early morning, but never any cleaning done. The breakfast staff were pretty poor. They stood around watching us, but never once offered coffee. We had to ask every morning. There was one young man (with long hair in a ponytail) who was incredibly friendly and helpful though.