Convenient location and close to city center, great reception stuff(special thank to SHANI who she provided us a quiet room as requested ), very clean hotel.

I am surprised that the breakfast they provide a waffle maker and waffle mix, but without providing maple syrup! It is appropriate to renew some of the bathroom towels because they have become worn out, old and some of them are damaged!

The location was perfect smack in the middle of the city and all the attractions, clean and modern, perfect for a short stay. Car parking is a real issue in Canterbury, but with this hotel parking is a stone throw away at Whitefryers, we parked in the central car park £30 for 24hrs it cost a little more but so easy. All the main shops are a minutes walk away. Christmas is a special time in Cambridge great experience, if you are looking to eat out book in advance. Bar next door to the hotel top notch, get glammed up. Really worth a trip. Thanks to all the team at the Hilton who made our stay so pleasurable.

Nothing it competes well with the more expensive accommodation and in my book beats the more pretentious hoteliers charging extortionate rates for the same amenities and location.

Great location on a pedestrianised street in the heart of Canterbury, The only draw back of this is the expensive car parking in the nearby pay and display, although apparently it would have been much cheaper to park in the park and ride and get the bus into the city. The room was spacious for a city hotel, comfortable bed and sofa, lovely big shower and good size bathroom. Buffet breakfast with lots of choice of different food included in the room rate.

We stayed over New Year and so the hotel was very busy which meant breakfast was somewhat busy and a couple of mornings it was difficult to find a free table and the food was running out and taking some time to replenish. I am sure that at most other times of year breakfast would be a very enjoyable start to the day.

Excellent location right in the centre. There is no parking on site but it’s not too too far away. The smell when you walk in is just lovely, I personally appreciate things like that. The staff were great especially at breakfast! I rate them. Compliment specifically to Poppy (I asked and was told her name). She was fantastic. I asked so many questions and she knew the answers or went to find them out. Honestly made a HUGE impact on my perception of the whole experience. She deserves a reward for her attitude and commitment to her job. 10/10 Generally was very pleasant and the staff are all really nice people!!!

Hiccups around providing a cot for my baby. It wasn’t ideal but thankfully we did bring ours. I recommend you bring your own if you can

Friendly staff, clean room, working facilities, good breakfast, comfy bed. Good standard of hotel.

TV guide wasn't working on the TV and drinks facilities were a little disappointing in the room but they are there. I had requested for something special for a birthday but the hotel didn't do anything for this which was a shame - they had offered some things which were very expensive (alcohol/balloons) which I didn't want - a little note or card which other hotels have done in the past and are a sweet small touch but this didn't happen this time. As I said, good hotel standard but probably a bit impersonal.

The breakfast was good but there could have been quality and choice of bread. I requested veggie or vegan sausages and these came extremely quickly, normally have to wait 5/10mins elsewhere 👍

Upon checking in, told cashless not ideal for all guests - should have the option but said we could leave cash tips though. The cards given did not work initially in the lift, and we had to keep going back as these still did not work and then they sent us to a different lift. Really not impressed with this, as this was the very first impression of this hotel. Very disappointed. Furthermore, the cost of the car charge of £25 is very high. Apparently Premier Inn guests pay £6.

Warm reception on arrival and great comms, prior and during our stay. The hotel seems to genuinely care about their customers and made every effort to ensure our stay was a good one. The hotel is centrally located in Canterbury, making most attractions within walking distance. There are plenty of restaurants nearby, along with shops and public carparks. NB. The hotel does not have its own car park, but it's within walking distance from the railway stations and the station carparks, which we found to be cheaper and allow overnight parking. We parked at Canterbury West Station carpark and paid £15 / day. We only stayed 1 night, so if staying longer, you may be better using one of the parking apps that finds private spaces at a much cheaper cost.

There was a stain on the bedroom carpet, and the breakfast area was extremely busy. We went down at 9am and ended up being seated in the meeting room to eat. They did offer us a table in the restaurant as soon as one became available, but by then, we were almost finished. Unfortunately, most people had decided to come down to breakfast at the same time. It might pay them to extend the breakfast hours from 7 -11 am to ease congestion. Credit to the staff they were very good at controlling the congestion to minimise frustration.

The property is bright and airy and modern. The rooms are of a standard and size you would expect for the price range. The location is excellent, with many shops and restaurants on the doorstep. The staff are very welcoming and accommodating to their guests needs and were happy to help with any issues that arose. They were also contactable at any time. The breakfast was very good, with a varied selection of hot and cold foods.

The bar/club next door to the hotel had a late night event on the Saturday night and the music was extremely loud. The staff were sympathetic to this but it’s obviously beyond their control. I would definitely bring earplugs if I stayed again. Another small issue I had was that the hotel and the bar/restaurant within are strictly card payment only. Not a huge problem, but not great if you like to keep track of what you’re spending on trips.

Breakfast was fantastic, exceeded mine and my partners expectations. The staff were very friendly and always happy to help with any enquiry. The location was perfect for the centre of town, close enough to walk anywhere but not right on the main high street

The only issue that we experienced was late night noise from the bar next to the hotel. I was woken at 12:30am by loud reverberating bass from the bar and struggled to get back to sleep as a result of it. Car Parking charge was £18 per 24 hour period, but this was not pro rata, so even though the car was only in the car park for 36 hours, we paid for 48 hours

Location is great with a 24/7 car park a few minutes walk away, as is the cathedral. I enjoyed the breakfast which, the 3 days we were there, offered crumpets. Yum! The rest wast plentiful, nothing really to complain about.

The shower stall urgently needs a grip bar. It is raised up off the floor, and there is nothing to grab onto when stepping down from the wet, slippery surface of the stall. An accident waiting to happen! Navigating in and out of the White Friars parking lot is annoying, very few signs to help. As the hotel works closely with the parking lot [you pay for parking at reception], they should understand the problem and fill the information gap. Lastly, the 25£/day parking rate was a bit OTT.