we came grom liverpool as a family to move our daughter to reading uni, it was an absolute perfect location 9 minute walk away from my daughters halls of residence, the hotel was spotless and the staff couldn't have been more helpful! either way out of the hotel a 6 min walk was food establishments so we where well fed! we couldn't have asked for a better hotel in a perfect location! room was spot on for 4 people double bed for me and wife and both daughter had a single bed each! none of the rubbish pull out beds you get at high end hotels or couch beds! we really enjoyed our 2 night stay and will be back when visiting our daughter for the next 4 years! highly recommended to all parents who have children at Reading uni! 👏

1. Well we was on the 2nd floor and the heat was on another level yes I know heat rises but it was sweltering, good point though there was a big fan on the wall that circulated through our room but it was still too warm in there, room 302 needs the right hand side window looking at as it does not stay open[old style sash slide up windows] nothing a deodorant bottle didn't fix lol.. 2. we asked the night staff for a iron and board to borrow and it never arrived at room I had to ask again in the morning but was given straight away. other than these it was perfect!

The Staff were very welcoming, friendly and super helpful. The Room was clean, fresh, modern and really well equipped: double bed, TV, wardrobe with hangers, fan, safe for valuables, fridge & freezer, microwave, plates, cutlery, kettle, cups, hairdryer, desk, chair. Great value for money. They also have an ice machine in the lobby. Located in an idyllic conservation area, the hotel was easy to get to from the Station via public transport and location was great for getting to and from work. There is also a carpark. There are lots of options for food and small supermarkets nearby. Looking forward to staying again in future!

Location was good and ample parking. And lovely helpful staff Found fact had fridge and microwave in was amazing but didn't know if this was advertised as would have brought more food/drink ( but I may have not noticed) but deffo should be a key feature you promote in pictures etc. Price was great and very competitive and size of the family room was huge (three beds one double and 2 single)

Main issue was heating was on felt like all night and I'm a cold person always freezing and I woke up few times too hot even though wasn't a warm day so understand why this may been on should have the option to turn off or turn the towel rail in bathroom off Which was boiling . ( Fan didnt seem to cool us down either) Was rather dated in areas but doesn't effect the stay at all but imagine would cost a lot to do as so many rooms .

Amazing value for money. Huge free car park, very comfortable beds, fantastic hot, powerful shower, room came with tea & coffee making facilities and a fridge and microwave! Staff were extremely helpful, amenable to our needs and friendly. Would definitely recommend as a comfortable place to rest your head.

Nothing for our needs. Room was small but still had a desk and wardrobe, TV, fridge, kettle and microwave. May be small for a longer stay but it was more than adequate for a place to sleep!

The room was clean and the bed was really comfortable the shower was brilliant. The two ladies behind the reception were friendly and couldn't do enough for you.. one of the ladies called Katie has just rung me to say that I've left my darts and bless her she's is going to send them on to me..this kind of receptionist should be working in every hotel she's a credit to you and I will be staying again and telling all my darts colleagues to stay here as well.

Nothing everything was perfect due to your staff

Great for a family on a budget. There was a full sized fridge ( not just a little mini bar sized one), a microwave, a kitchen sink, and some crockery and cutlery. We were able to prepare our on breakfast and snacks, which really suited travelling on a budget. The bus stop was nearby and we were able to get into city centre/ train station easily on the 21 Claret.There was also onside parking. This was a lovely residential area of Reading. The double with single bed, room was very large.

Just a very minor note There was a very tiny unsuite within the room, and there was just about space to dry yourself but had all necessary functions. If you were less mobile or a larger persons this may be something to consider when requesting a room to stay, perhaps there are other rooms with a different layout that would be more suitable. When checking in at the property, a lady took us to our room as the accommodation is spread over a number of different buildings. Apart from that, we didn't see or need any staff members support over our 3 night stay. So I can't really comment accurately on staff..

good parking availability on site, rooms are basic but clean and staff at reception were polite and friendly. the price was good considering other hotel charges during uni graduation season. Location was ok for our needs and probably a 20/25 minute walk to the town center and 15 minutes to the location of the uni graduation buildings.

the hotel was clean and tidy but maybe a bit tired inside and the surrounding grounds and if you're honest probably suited for travelling contractors etc as it covers all the bases without going ott. That said it served a purpose at a good price.

Lovely room, with added kitchen facilities was fab. Lovely and quiet in ' the coach house' . Nearby parking too for loading/ unloading car we loved it. Staff at check in we're great too. I've signed up to best western rewards as I intend using others too 😊

If the room had been on the first floor it would have been perfect, but with ground floor room and no restrictors on windows we didn't feel safe sleeping with windows open, so room was uncomfortable 🥵.

Comfortable bed, very clean and quiet room and a good shower. Microwave, fridge and tea and coffee making facilities were in the room which was useful as we were staying for a few days. All the staff were friendly and helpful. Breakfast was excellent and good value. Reasonably priced bar meals were also available. Free parking on-site was available which seems to be unusual in Reading so this was a real deal-maker for us.

Paintwork in common areas and windows needs re-doing and external areas are scruffy and need attention. This is rather off-putting on arrival.

The location was great and easy to park. The receptionist was lovely. She helped us when our little boy got his fingers trapped in a fire door. Got us ice and spoke to him in calming manor, which helped him calm down. The family room was a lovely size, and with 2 adults and 2 kids (6 and 16) we actually had space to walk around all the beds, and we all could see the tv from the 3 beds as well. The breakfast was lovely and very good price. The receptionist also called us a taxi for when we needed to go out in the evening. All staff was friendly. Would go there again as a family. It was very good value for money.