Friendly , efficient , informative , good command of English receptionists. Room is complete with everything including toiletries and hair dryer . Great breakfast spread . Free daily bus voucher . Free shuttle bus to airport 3 times per hour . Good location with bus stop next to the Hotel. Special thanks to the receptionist who made me feel so welcomed and warm by calling me “my friend “ . He could even speak a bit Chinese . (I don’t have his name but took a photo of him before I left to airport)

None

Friendly and helpful staff from the receptionist, cleaning service, shuttle driver, and even the bellboy. Loved they speak multi languages. The shuttle service from the hotel to the airport and vice versa is so convenient. Rooms are comphy and with plenty of space. Air conditioning was good. They have a bus stop right by the hotel that takes you to the heart of geneva and back.

Hmm. The bathroom may need a little up boost and modernising. The breakfast has everything, but the display needs to be more appetising considering the hotel known name.

Close to airport (could walk), airport shuttle, modern room with good facilities, standard rooms are a good size, coffee machine, good coffee at breakfast, very helpful staff (with moving room, public transport, restaurant recommendations)

Not close to Geneva downtown, bar menu not very big, la chatel restaurant seating was uncomfortable, no spa facilities, some rooms are dated and need upgrading (second leg of trip I asked to move rooms as the deluxe room was not as nice as the standard room)

Great option if you are looking for a hotel near GVA for an early morning flight. Friendly and helpful staff. Close to GVA - 1km or 15 min walk from hotel to Terminal 1. Bus stop directly across from hotel offers free and easy access to downtown (approximately a 25 min bus ride to downtown). Rooms were clean and bed was comfortable. Very good Italian restaurant across the street.

Very minor issue - would be nice if coffee / espresso machine was available in hotel lobby. Otherwise, no true issues or complaints.

The staff went above and beyond to help make our stay fantastic. Big thanks to flavin I think his name was. He really helped massively after our flight was cancelled and made the stay for my daughters amazing! Can’t thank you enough

Close to airport. Easy transport links to centre of city. Travelled to montreux which was easy. Shuttle bus took us to airport and we went on train from there. Staff just couldn’t do enough for us. So impressive

After a very unpleasant airport experience due to a delayed flight, I booked a last minute room online at 10pm. I walked out the airport and was helped onto the hotel shuttle, which was great. On arrival, the reception staff were friendly, supportive and professional. I was in my room by 10:30pm. The room was very nice, clean and comfortable. Great value for money, especially so last minute. Very efficient and professional experience !

Loved the Staff at the reception , very cordial and extremely helping . They are able to think through the next steps that might be required to make your stay easier and provide guidance. Very Impressed !

The shuttle staff come across very rigid and one has to negotiate with them to be dropped off to the Airport. The rules around the management of the shuttle should be made clear to customers and the drivers so there is less ambiguity around this service.

Hotel was good as expected but my stay was made exceptional due to the kind hospitality of the staff, particularly the driver Vladimir who went above and beyond. Vladimir provided helpful information at his own initiative, was always on time, helped me with my bags and whilst doing so he always had a smile on his face. His professionalism and proactive approach made me feel welcome and is the reason I will choose to stay at the Crowne Plaza hotel rather than others in the area on my next visit.

The location was great, right on the bus station and close to the Palexpo. The staff is friendly and helpful and the rooms are comfortable and clean. The hotel looks is very inviting. You have fresh water available at the lobby, and they refill 2 complimentary bottles a day in the room. During the night and early morning you have an espresso machine in the lobby for early departures. At 4:45 am there were 3 receptionist! Very impressive. We will return in the future for sure!

The AC was turning off every 15-30 mins and we had to turn it back manually. Even during the night. But after complaining about it to the staff it was fixed. But I think this was not a problem with our specific AC but more of a policy. Anyway it was fixed so we were satisfied. Also, the ice machine on our floor didn't work.

There is a complimentary shuttle to and from the airport and the hotel is very close to the bus / tram station. The room was very clean and spacious with a well equipped mini bar. Complementary fruits and fruit water opposite the elevators provided by the hotel. At the lobby, there is a complimentary computer and printer for use by guests. The check-in and check-out process was very efficient and lastly, housekeeping staff were very professional and very friendly. I really enjoyed my stay.

Nothing.