Beautiful grounds& nice room.

Remote location required expensive taxi rides. They should have an airport shuttle at least. Good was also expensive. Limited breakfast choice. $ 72.00 for breakfast for 2 was a lot.

Most staff members were kind and helpful.

The cost was extremely high with the lack of entertainment available, a resort without shuttle transportation (taxi's are pricey for short distance travel) to the airport or shopping nearby, available resort transportation lessened on weekends, limited food selections/ availability (out of stock), food was served warm and/or overcooked, and the drinks were diluted. The ocean view was obstructed by tall plants (limited view). The photo of the balcony didn't line up with the room assigned. The internet connection was poor. The room was beautiful. However, the floor had cracked tiles, and the shower water pressure was not great. This was an overpriced cashless resort with unexpected added costs and i hope the total adds to what i paid..

The property was very pretty, large, and the pools were very nice! The lobby was beautiful and it was nice to be away from the city of San Juan. It was more peaceful. Only downside to that is if you want to go anywhere off the resort you need a car since it is very secluded. There were lots of golf carts around if you didn’t feel like walking far which was nice or if it was raining. The pickleball courts were one of my favorite things we had access to.

The beach on the property isn’t very nice so if you are going for the beach I would suggest a different property or renting a car so you can drive to the nicer beaches. The pool was cold. Not frigid but it would be difficult to sit in the pool for more than 10-20 mins. The food was terrible and over priced. The best meal we had on the resort was at Nori and it was just average but the cocktails were very good. I definitely suggest going off the resort for meals, especially breakfast. There are a couple good breakfast spots within 15 mins drive that are much cheaper and the food is great.

Breakfast was outstanding. Excellent food options. Perfect value and excellent omelettes. Great choice of local bites too. Beautiful property, amazing pools, excellent tennis and pickleball ball options. Staff at pool bars and facilities are very helpful and attentive.

House keeping could be better and more thorough. They should be more proactive instead of being called. A lot of bug bites, typical of tropical areas. maybe having more air conditioned areas or More of the bug repellent in the room or treating spots around the property.

The hotel is very large and facilities and location are beautiful. The rooms are spacious and comfortable.

The check in staff/process were not very efficient. Information given about the hotel was minimal (we were not even told how to get to the room). The room was very nice, but the sofa had stains, it needed some deep cleaning. There are not enough restaurants for the number of guests, it's almost impossible get reservations. There is a casual restaurant that does not require reservations, but after a couple of days, you want something diyas the menu is limited. Expect more for the price.

The location and facilities were wonderful. We came with a five-year-old and a two-year-old. They provided many activities for them to do, including the transportation trolleys, which were a favorite of the kids.

My only complaint about the property is that the food selection and quality were not up to par with the rest of the resort. Most of the restaurants on site had only a few items to choose from, very few vegetarian choices, and the food, although nice portions, was Equivalent to what you would get on an airline. They really need to do better in this one area.

The grounds were beautiful. Food in the restaurants were very tasty. Front desk staff was friendly and the manager helped resolve an issue for us very quickly.

The location is super far from everything. It takes 10 minutes to just get off the grounds and out to the main road. We booked a room w/a balcony or patio and we got a room with just a window (manager did give us a small refund for the price difference). Room had a musty/old/mildew smell to it. Restaurants are very expensive and 16% gratuity is automatically added.

Great location! Very relaxing.

There were bugs everywhere. Our legs were covered with many mosquito bites… When cleaning crew cleans the rooms they leave the room door open and mosquitoes get in. we got mosquito bites at night…

The bathroom was expectacular. The room was beautiful. The pool was cool, and the road was beautiful.

The bed was hard, and the pillows were too loompy, causing pain in the neck. We couldn't sleep well. There were not enough trolleys, and when we call them for them to pick up us they didn't show up. In the gym there were 4 employees idly standing in the way of the entrance, watching the exercisers and joking. All the employees who were working housekeeping, cleaning, maintenance, etc. were on their cell phones all the time.

Our stay was wonderful, the staff were all incredibly friendly and helpful. The resort itself was beautiful, the grounds were well kept, the rooms were clean and recently updated, and the pools were well maintained. There were plenty of great meal options, even during the off season having a few spots closed.

The restaurants were delicious, however the service at some was a bit slow. The prices were a little steep as well, though we chalked that up to hotel markup.