Good sized updated rooms. We had 2 different rooms during our stay, the first the bed was very soft which isn't great for me. The second was much better.  The bathroom is also large.  The shower doesn't get hot, it got warm, but not warm enough for a comfortable shower for me.  Bathroom was also quite grimy . I understand mold grows, but it definitely was something that could be cleaned better.   The staff were all lovely and helpful.  Some have limited English, but Google translate can help. The breakfast buffet is nice to have.  Great fresh fruit options and they change up some of the food every day which is nice.  No air conditioning in the room and the sun was beaming in the room all day, so it was quite warm (26`C, thermostat for heat only).  The staff brought up a fan which helped significantly after we had opened the windows to allow the evening cool air in. We had a great view, but with the main square just a few blocks away it was insanely loud with the music from there in the evening, the room actually vibrated.  The windows did an ok job of sound proofing but we needed them open for a while to cool off the room first. Noise did stop around 9pm.  After that it was quiet. Overall a pleasant stay in a great location.

The location was perfect!! It was walking distance to many attractions.

I wish the hotel offered additional information instead of us having to find out or by discovering it later. For example, there is live music on Fridays and Saturdays. We discovered it, but it would have been nice to be informed of it when checking in or maybe a small notice on the front desk. Also, the Pride Parade was going on while we were there. It would have been nice to know what events would be happening in that area and how it would impact traffic (street closures, etc).

the location was just superb and you can walk a few hundred yards to the main square and to other sites. The room I shared with my sister-in-law was large and nicely decorated - the whole place has an old-world feel to it. The breakfast buffet was pretty standard for Colombia with lots of choices. The bar was a good place to meet other travelers but it was a little weird that it didn't have tables, just chairs. There is a restaurant on the top floor with decent food.

while the hotel has an elevator, there are still steps to get to your room.

The location and atmosphere are great. Beautiful building in the historical centre. The breakfast was very good and the breakfast room pleasant. There is a nice bar and restaurant on the top floor with a great view over the rooftops of the old town.

The fitness room is like a small closet. The max free weight is 20 kg. The running mill did not work. However, had it worked, one could not have run fast on it, given how small it was and dangerously placed just next to a wall.

Location - a few minutes walk from Plaza Bolivar and a number of sights. Great view from our room on the 7th floor & room was quiet. Our flight was very late at night - we were able to keep our bags in the hotel and also used their lounge to rest before getting our taxi.

The room we were in seemed to be slightly separate away from the main hotel. You need to book a session in the swimming pool (it is mainly used for the spa), so you cannot use it when you want to.

Great location, clean rooms. Staff were super friendly, and the breakfast was soooo tasty!!

Couldn't control the temperature of the room. There is a panel on the wall, but we tried turning the temperature up a few times, and it just kept resetting to the original low temp. The TV is quite old so we couldn't cast our phone when we wanted a chilled morning or to watch something as we were getting ready to go out, and there were no English channels. The balcony is tiny and unusable as a balcony. This was quite disappointing as we love to sit and watch the world go by while deciding what to do the next day. Beds were also super hard, which might work for some people, but just gave us both sore backs.

Not a 5* but a very nice 4*. It's in the heart of La Candelaria, everywhere you want to visit is a short walk, and there's plenty of cafes/restaurants around. It also felt very safe. Breakfast was good, they had your standard options plus some local dishes that changed every day. My room was great and very large, I had an upgraded one which was definitely worth the money, I was on the 7th floor with views of the city and the mountains too. The Spa is great too, it's included in the price and it's a nice place to relax after a day walking around. Staff was very helpful, always at hand when needed.

Nothing

The location was in the heart of Bogota. Many major landmarks were within walking distance such as Montserrat and The Gold Museum. The staff was excellent, especially the Concierge service provided by Katherin Villota. Her recommendations added value to my trip, for example the Bogota Botanical Garden she recommended, which was world class.

Great breakfast with a nice ambience. Very stylish hotel located on a very historical street, two blocks from the main plaza of the city. The hotel is not far away from the political heart of Colombia due to its close proximity to the Presidential Palace and Congress. The hotel offers concierge services which were much appreciated and has staff that is extremely helpful. It is also good value for your money.

The hotel is not the only place in Colombia where it is a little difficult to communicate because Colombians, for some reason, speak almost no English, nowadays the lingua franca of the world. That applies to the staff even at the hotel's reception.

Superb location to visit the historic Candelaria area and the cable car & funicular to Monseratte are within walking distance. If its a quick fly in fly out of Bogota to another regional city you might consider a hotel nearer the airport. We used two rooms over two short stays, the room in the old building had much more old, high-ceiling colonial style character than the functional new rooms at the back. The spa was clean and well equipped with helpful staff, sauna & steam rooms, treatment room and a small indoor swimming pool with loungers and jacuzzi. Reception staff were helpful and most spoke pretty good English and French which was appreciated.

The restaurant on the top floors was very disappointing and is the reason for the 8 rating. Roast chicken was so overcooked as to be inedible. Buffet style breakfasts downstairs were okay but not great. Rooms have fans but no AC.