We were there off-season and got upgraded room. The room was very big and comfortable. Comfortable big bed. The staff is extremely nice and helpful, felt very welcome. We had our car parked infront of hotel and went for nice walk, the lake is just there, town center walking distance away. Although there were not many people staying in hotel , the breakfast table was superb! Lots of fresh things to eat, you can make your own fresh juice from vegetables and fruit. Lots of joice, nice view from big windows. In the evening we had aperitif in downstairs bar, the cocktails were excellent! You could take snacks next to it. Perfect!

The hotel location is perfect and nearby most of the attractions. It has both lake views and Mountain View’s. The rooms are big and well organized. They have free car parking. The breakfast is delicious with many different options. The staff are friendly and helpful. Many restaurants, cafes and shops are within walking distance. You can enjoy sunrise and sunset from the balcony of the hotel. One of the important features for me was the gas station and big supermarket are infront of the hotel. Highly recommended and wonderful. Thanks for the staff for their hospitality and good service.

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Location was good with 20 minutes walking to Piazza Giuseppe Garibaldi. Room was up to 4 star hotel, very spacious, comfy, cozy, and with mountain views. On-site parking was on first come first served basis but was not a problem. In the room we were welcomed with champagne and box of chocolates during the New Years period. Also during the evening, we were offered free finger foods by the bar. Ambience was very nice to relax and enjoy some drinks. Breakfast was very good. Hotel staff were very friendly and helpful.

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Good location - 15-20 minute walk into centre of town, especially nice along the lakeside promenade (although watch out for cyclists who think they are on the Giro d'Italia) and choice of restaurants nearby as well. Excellent breakfast (and Restaurant manager took account of my husband's mobility issues and gave us tables near the buffet) and the one dinner we had in the hotel was good as well (we like to try lots of different places for dinner) with reasonably priced wine and half price aperitifs in Happy Hour. Other pluses were big fluffy towels and complementary bathrobes & slippers. Hessian shopping bag farewell gift on checkout which I unfortunately managed to leave behind.

WiFi was painfully slow but this seems to be widespread in Riva rather than specific to the hotel as we struggled to make hotspots work either. A few niggles - the perennial problem of sunlounger-hogging by the pool (towels & belongings left unattended for hours) as space is very limited and the 6th floor sundeck has few (if any) parasols; there are only 2 small lifts which can result in long waiting times; difficulty in manoeuvring in and out of parking spaces in front car park when large neighbouring vehicles present; no hooks in bathroom (for the lovely bathrobes) and rather small shower cubicle; curtains gathered too tightly so they didn't fully cover the window and hence let in too much light round the edges.

Nice and helpful staff. Tasty breakfasts, really close to the beach. A few minutes to the old town. Pool, towels and useful bags for the beach. And happy hours with free snacks is a nice benefit

Small thing: No iron in the room or ironing room

Great location. Clean. Comfortable beds. Spacious bathroom. Well located. Each room has a bag that had beach towels we thought was a nice touch. You could also take this bag with you when going to the lake.

Parking was a challenge. Limited onsite parking.

good breakfast,so many types ans colorful.We used hotel's bikes two times driving following the lake,it is for free,and really enjoyable.And they afford 5pm-8pm snakes,very delicious.And room is big,and beautiful beautiful views,bathroom big,u can not hear anyone.Kid has her own room and TV. really comfortable,and we had big bed.

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One of the best looking hotels in the city, staff was very friendly, breakfast was great. The location is perfect. The best thing there was definitely cocktails, Mr. Michel is incredible barman. We enjoyed our stay more than enough. Would definitely return there in the future.

Room was big and spacious, quite clean, too. Breakfast was magnificent! Loved the balcony, it was a bit too cold and our room didn't have the best view and position, but I guess it just gets better if you chose lake-side view and higher floor. You can borrow city bikes, they also have a place to store your own bikes - it looked pretty safe.

Parking was somewhat small, in the end we parked in a garage, which was quite a project to find, but in the end, car was parked there safely.

Staff was really nice and helpful. Room was comfortable and spacious and location is perfect if you want to enjoy the lake beach and easy walk to the center of the town.

This is not really a negative thing, but something that could be improved/updated - the lift. There is just one for the entire hotel and it is very slow. There is no rush because it is usually for people on vacation, but it can become a bit annoying.