The hotel was beautiful and our room was spacious and comfortable. It was spotlessly clean and we enjoyed our stay very much. We stayed with our young boys (3 and 1) and they loved the hotel also. The staff were incredibly helpful and friendly. We contacted them with questions before our trip and they always replied with in-depth and helpful replies. When we were there there they always greeted us with a smile and was so kind to our children. The location is also fantastic and close to many wonderful markets. The breakfast buffet was very varied and delicious. We will definitely stay here again when we are in Seoul!

Nothing! It was fabulous.

very clean and spacious. high tech. quiet.

we were informed after check in that breakfast closes at 9, and not 10. I have never stayed at any hotel that closes breakfast at 9. and with the jet lag, I missed many breakfasts.

It was incredibly convenient as there is a direct access to the train station from the hotel. This made it very pram and family friendly for us. The beds were also fantastic & clean, which made the stay that much more enjoyable. Toilets were also in fairly good condition.

More amenities could have been provided - for etc. complimentary use of the pool. It’s the first time we have stayed at a hotel and was told that the pool access is chargeable.

Excellent buffet breakfast to suit all tastes. Good executive lounge. Excellent views. Excellent location. Apart from all the places to see in Dongdaemun itself, the train station is accessible via the hotel elevator. Super helpful and friendly staff. Maintaining a 5 star hotel in Seoul would be pretty hard work. JW Marriott does a pretty good job of it.

Minor problems with bathroom fittings (loose shower head and door not sealing). Lack of a power point on one side of the bed.

Lovely modern hotel with great rooms and a really good location. The staff were charming and so helpful. Great pool and nice to have the Executive Lounge option (although you would be a fool to miss the breakfast in the main restaurant) - and the view over the East Gate is spectacular at night. Has direct access to the subway station from the lower lobby - which is a handy connection for just about everywhere.

JW Marriott is great as always! We liked every details from the first step in till check-out. Breakfast is amazing with super wide selection of different cuisine (Asian, European, American).

Steak restaurant on the second floor has a restriction of 10+ years old, so we missed the opportunity to have a dinner there with our 8 y.o. son…. Very disappointed!

We were on an executive corner king suite. It was lovely and spacious . Perfect. Breakfast was exceptional—-an extensive selection of Asian dishes which were delicious and beautifully presented. All of the staff were lovely, knowledgeable, and responsive to our needs.

Nothing

Hotel located just next to one of Dongdaemun subway entrances. Near four shopping malls. Easy check-in and check-out. Great view from each rooms.

Abit dated. Not expecting access to netflix, but not being able to connect to a smartphone is challenging. Also did not expect to have to pay for the use of sauna. Maybe it is common in South Korea, I am not sure.

Very comfortable and ease of communicating in English. Indoor pool was very useful when it rained the entire day.

Slight feedback, the shower head holder was loose and we had to hold it during entire stay. the door which leads to the train station was closed quite early and we hadn’t been able to use it in the evening.

Excellent location, ample room with excellent equipment (including nespresso machine). Excellent bathroom. Very good breakfast, an excellent Grill restaurant within the hotel premises. Hotel has direct link to metro station making it very convenient for conmuting. Very friendly staff.