The location is excellent. Right in the middle of Gran Via. Close to everything if you are in Madrid for a short time. The appartment size is very good too with a reasonable fit out of kitchen and living room

This apartment takes a 200euro bond when you check in. It takes up to 14 days for it to be returned to your credit card. The bond is not advertised up front and I think this is misleading. At no other hotel I have booked with Booking.com has this happened. I was and am still quite annoyed about it. The wifi is poor in some rooms. This is important because the only way to use the TV in the room for streaming is via chromecast and that requires decent wifi. The advertised sofa bed was of poor quality with a very thin mattress. Could have been better to be honest. These are not super critical issues but this is not a cheap apartment and I expected better and in every other equivalent accommodation in my visit to Spain, I received better.

Rooms are beautiful and very comfortable. Very spacious as well.

Was charged a 200 euro bond on check in that was not advised prior to checkin. I was told this bond would not be charged and only held against card but it was charged and I have not had it refunded as yet. If a bond is to be charged it should be clearly outlined prior to booking.

I think the receptionists deserve a larger 'office area', there is plenty of room in the lobby for a reception desk instead of the little closet type office they have. This is course is just an observation for them as I felt bad for them being cramped yup in there, our room was lovely, modern, clean and comfortable and the location was right on the Gran Via.

I guess the fact that they do not have a place to hold you luggage and check in is as from 4pm, but there are great lockers just around the corner (1 minute walk) if you dont want to waste time waiting and fancy exploring the city without your luggage

I booked a two bedroom apartment which was so spacious and clean. Apartment has two bedrooms and two bathrooms with a large living room with an open fully equipped kitchen. It was facing the main street although it has a sound proof walls and windows. Furniture and details seemed new and very comfy. We really loved the experience and surely will stay in this hotel again.

Unfortunately, house keeping wasn't included in the stay even we stayed for 6 nights which at least you need to have a fresh towels (it was chargeable). I do recommend to add a washing machine in such apartments.

The location was very convenient. Easy to catch a bus, metro or taxi as soon as you step outside. The beds were super comfortable. Powerful air conditioning inside. The shower was good in terms of comfort and water pressure. This might be the first time I've ever come across a PROPER hair dryer in a hotel room. Nice modern finishings in the room - not very big but it was enough to be comfortable.

There is no space to leave your luggage at the reception in the event that you arrive early (no one ever replied to my request for an early check-in) or need to leave later that the checkin time. However, we discovered that you can leave your luggage at one of the other hotels under the same group and there's one nearby. We stayed for 2 nights and no one entered our room to do some basic cleaning - collect the trash (there's only a small bin in the bathroom), check if we needed toilet paper etc.

Lovely place great for a weekend away. Comfy beds and cute living area

Central location but above a nightclub, so sometimes would hear faint music noise, no full lemgth mirror and only a sink in the bathroom, no kitchen area

Great location. It has better services than the normal apartment.

- Comparing to hotel, the only inconvenient part is that it cannot help store the luggages. We arrived in the morning and had to put the luggages through a public locker service. It takes time and very expensive (18euro) - the sofabed is a bit small. I have to put the chair along the sofa to hold my feet. It is ok for a child.

Love the sound proof room. At where it is, it's actually really good.

Unfortunately the room did not come with housekeeping and change of towels. If you wish to have them, it's additional charge which we only know about upon asking.

Location and size of room

You have to pay extra for towels and for cleaning and we had to request a hair-dryer

Got exactly the same room as shown on the pictures, 2 bedroom apartment with 1 bathroom and 1 ensuite bathroom. There were three types of pillows on the beds, which was very nice for finding the right choice of comfort needs for each. The facilities in the room were very modern and elegant. Clara at the reception desk was super nice and friendly, the check-in process was very smooth and quick. The location was exceptional, right in the middle of Grand Via; walking distance to almost all attractions in the city. Will definitely stay here once we re-visit Madrid.

The AC in the main bedroom was a bit noisy, it was blowing hot air very strongly in that room while it was not that strong at the second bedroom and the living room, which made it challenging to find the right temperature for each room as the AC system operates centrally for the whole apartment from one control unit. Other than that we had no issues. PS - One note for the management: It's been 5 days and I still haven't received my refund for the €300 deposit, which I hope will not be an issue soon, as the guy at the reception confirmed that it will be done on the same day of check out.