We were very comfortable, housekeeping staff were very accommodating, it was great to have restaurant meals available throughout the day, and the location was convenient to the event for which we were in Owings Mills. We enjoyed our light bar dinner before our event and the breakfast was very good the next morning. One of us had also had a lunch upon arrival on Thursday and was quite pleased with it. Overall, our stay was exactly what we hoped for and needed.

Because three of us were staying, and had so advised the hotel in advanced, we were a little dismayed at the paucity of towels and other supplies in the room, but we requested what additional towels and supplies we needed and they were provided to us on request.

The hotel is only about 18 months old, so is actually like the pictures on the website! A rarity. I didn't want too much to eat at breakfast, so went for a toasted bagel and cream cheese which was quite large and filling. Shocked at the price as it was so low! $2... I didn't know a price like that existed any longer. 18% tip is automatically added to bills (bar, restaurant) so it saves a lot of complications for us foreigners, though there is still the option to give more. The general area is a new development, so pretty clean and vibrant... well, at least until about 10pm when practically everything is shut (so arrive before then if you want to eat).

I was charged for the WiFi when I was told a few times that I would not be charged. This must be the first hotel where bottles of water are not supplied on request, but have to be bought. There is a room on the floor with ICE/WATER on the door; there isn't water there but there is a microwave. I note further that the hotel is not supplying bottles due to an environmental policy. There should, then, at least be some access to drinking water.

I did not have breakfast here because even though my booking info said, “Breakfast included,” I was informed at check-in that it was not included. Therefore, we went somewhere else for breakfast.

I didn’t like that the individuals who were checking in and out was NOT attentive to the guest. I stood on-line awhile to check-in before I was even acknowledged, no eye contact. Then when I was checking-out, I stood online waiting to be called. Then another guest came after me, cut in front of me and was immediately acknowledged by the front desk personnel, this made me see this establishment a little different . I think it was her job to inform him that he has to get online but maybe she was clueless because she was not attentive to what was happening around her or …..

Spacious room and bathroom, comfortable beds, blackout curtains in the room were a plus and kept it super dark so you can sleep in on your vacation! Gym had a nice selection of equipment and they provided headphones, warm or cool Towels, drinks etc really thought about the guest first when designing this hotel, all the staff we encountered through our stay was friendly as well. Will be our hotel every year when to come up to visit family!

Breakfast Was Delicious And Plentiful. Check In Person Was Very Friendly And Helpful. Room Was Modern And A Nice View. I Like The Fact That The Hotel Didn't Allow Pets. This Was The Main Reason I Selected This Hotel Considering People That Might Be Allergic And Keeping The Hotel Very Clean. I Truly Appreciated That. THANK YOU.

I ENJOYED EVERYTHING.

Size of room

There was a party , and the noise of the people that where going to sleep where very loud , if you know there will be a party , give them all in a floor , and the people that aren’t going give them another floor

This is very captivating in terms of architecture and style. I love the contemporary approach with a modern touch. Very much appreciated. Very breath taking that, at first sight, I felt like immediate royalty

Not staying there longer

The location is amazing with shops and great restaurants and my wife enjoyed the Starbucks in the lobby area amazing decor and a just absolutely wonderful breakfast with a great staff

The Starbucks didn’t take reward points

rooms were nice and spacious the atmosphere was high end the beds were comfortable and the blinds were an unexpected plus

the bathroom door was a major hassle and hazard in my opinion as it wouldn’t stay on track and was quite heavy to slide from both the inside and outside of the bathroom… the main door also had a problem unlocking the dead bolt from inside and from the outside the key card didn’t allow immediate access it turned green but the handle wouldn’t turn

no breakfast liked spacious room

had several problems. fridge died, cable went out, telephone was intermittent, toilet seat broken. Fridge fixed immediately. TV eventually.ss