The staff were very courteous and very helpful. The Riad is cozy, located very close to Jema El Fina square and excellent access to sites to take in the atmosphere of Medina/old city. It is in a narrow alley but very safe to walk about even late at night. The breakfast was simple but good. The hotel manager even carried our luggage, accompanied us to the nearest taxi point when we were checking out - excellent service. It would be useful to remind people when checking in to the Riad that city taxes are to be paid extra when checking out preferably by cash, so can be prepared in advance.

This was our first trip to Marrakesh, and for the first week, we chose a Riad in the middle of the center of the old Medina. We carefully selected Riad 11 Zitoune, and the place has fully lived up to our expectations. It couldn't be more centrally located, yet it is completely quiet, with birdsong being the only thing you hear. The place is really cozy, from the cool area downstairs, the room, and especially the lovely rooftop terrace where breakfast is served. The breakfast is really good and varies from day to day, but includes muesli, yogurt, omelet, and the most delicious freshly squeezed juice you can imagine. The cleaning is top-notch, with everything being cleaned daily. Many places like this receive commissions from the places they recommend, but here you can feel that it's more important that guests have the best possible experience, and Chaimae and the other staff are always ready to help with everything from restaurants to where to get the best hammam, as well as arranging airport pickups. If you and your partner are planning to visit Marrakesh, this is the place to stay. The rooms are cozy and vary from room to room, with a small sitting area in most where you can relax and check emails, etc. I was in a situation where I needed to check my emails a couple of times a day, and the Wi-Fi does not work optimally. I don't know if it is the Riad's system or the network in Morocco in general. We chose one of the bigger rooms, but still, more space for storing clothes would have been nice. I had to use my suitcase as a dresser so that my wife could have space for hers. Highly recommended from us.

We loved everything about the riad starting with it’s WONDERFUL staff, Zacharia, Mehdi, Mohamed, Chaimae and the warm cleaning staff. We learned so much about Morocco and its culture through them. We experienced thanks to them a sense of service and a generosity like never before. We felt taken care of perfectly and more than that, we felt part of a family. As strange as it may sound ;) Beyond the staff, the riad was an oasis of peace and calm in the heart of the buzzling city. Beautifully decorated with great attention to details - something we all appreciated a lot. A beautiful rooftop for breakfast where we also spent some time lounging. Location was PERFECT we were at walking distance of all main attractions and of the Jem Al Fna square. We felt completely at home.

It’s a riad so rooms are not 100% soundproof - it was never a problem for us, we used earplugs. We also enjoyed the liveliness of the place and felt very homely.

From the moment we stepped off the aeroplane we felt looked after by Riad 11 Zitoune. Nothing was too much trouble. the accommodation and room was immaculately clean and beautiful. All the staff we met were excellent but we felt particular credit had to go to Mohammed and Faoud who were just so accommodating. Faoud made our time at the accommodation extra special by taking time to answer our questions and explaining local culture to us, and Mohammed welcoming us with traditional Moroccan tea . Anyone looking for accommodation close to the action, with great service and beautiful safe surroundings, we would highly recommend Riad 11 Zitoune

nothing - it was all good

We loved everything! From being met at the airport to being dropped off at the end of our trip. The Riad is in the perfect location, a genuine oasis of peace and tranquility at the heart of the medina. The rooms are traditionally decorated to a very high standard. The staff were all excellent, especially the 2 Mohammeds, Zachariah and Madi, they all made our stay memorable, nothing was too much trouble. The breakfast was delicious and large, setting us up for a day sampling the delights of Marrakesh. We would definitely recommend staying at Riad 11 if you are in Marrakesh. Thank you for everything and we hope to see you again soon!

Nothing, we absolutely loved everything.

The property was well located within the market, walking distance from multiple landmarks. It was also very clean, with lovely interiors and facilities, and super delicious breakfast. It also always smell d amazing! We stayed at the second property, Riad 10 Mandarin, but we briefly saw the Riad 11 as well and it was also clean, beautiful, and well located. However, the best thing about this accommodation is definitely the staff. Every single person we encountered (day and night staff, cleaners, driver) were so lovely, kind, hospitable and helpful. We were always so impressed by the quality of service and warmth of these people and it would truly be a pleasure to stay here again or recommend it to anyone looking for a 10/10 stay in Marrakech! Thank you Abdellah, Morat and all your colleagues (I regret that I don’t have all your names) for the wonderful experience. Your service and kindness are very appreciated!

Staff were so friendly and knowledgeable. On arrival we were given a really useful introduction to the city, highlighting places to visit and how to make the most of our visit - along with what to avoid expecially in the main square. The food was excellent, both breakfast each morning and the tajine we had on our arrival. The Riad were excellent in organising airport transfer for €20 with hotel staff meeting us at the taxi drop off to lead us to the hotel in the Medina (the roads are too narrow to get a car near to the Riad). We chose to get our own taxi back to the airport as this was cheaper once we knew the city and only cost us the equivalent of €8.

The listing states "Outdoor Swimming Pool" which was an attraction for us, there is a small hot tub style pool on the roof - but as it turned out this wasn't an issue as we loved exploring the city.

We recently stayed at the stunning Riad 11 in Marrakesh, and it truly exceeded all our expectations. From the moment we arrived, the staff made us feel incredibly welcome, going above and beyond to ensure our stay was perfect. The Riad itself was absolutely beautiful—an oasis of calm just a short walk from the bustling centre. The traditional decor and serene atmosphere provided the perfect retreat after exploring the city. Every detail was thoughtfully arranged, and the service and food was impeccable. This was one of the best holidays we've ever had, and we can’t wait to return. Highly recommended!

Wonderful welcome from the very friendly owners and informative staff. Mint tea and sweet treats on arrival with advice on main attractions to visit in Marrakesh. Excellent options of tagine for lunch or dinner. Breakfast is wonderful with a selection of breads, pastries, fruit, eggs and tea or coffee with juice. Hot tub and seating on the rooftop terrace offers an option for sunshine and relaxation. Rooms are spacious and as described. Bed is comfortable and plenty of hot water. Location is just 5mins walk from Jemaa el-fnaa (main square) and many shops along the street to the riad. Ps - zitoune means olive!

Narrow, winding staircase to upper floors and roof terrace may not be suitable for those with mobility issues but did not concern us!

The Riad is an exceptional example of a Moroccan styled house with a slightly modern twist, supremely clean, beautifully decorated, with lavish facilities. The staff of the Riad were wonderful, helpful, and very welcoming. It is without doubt the friendliness of the staff that would encourage us to return to Marrakech, and specifically this Riad. They made us feel at home away from home. Many thanks to Noureddine, Omar, Shamam (I hope that's correct), and all the others who went out of their way to ensure we enjoyed our stay.

Not much, but if I was to point out anything, the bathroom was a little cramped, making the shower a little awkward to operate. The lighting in the bathroom might need to be adjusted to bring more light into the shower, otherwise you may be mostly in the dark. And, if the chip on the sink could be fixed it would improve the look of the bathroom immensely.