The rooms are fantastic, comfortable beds, black out curtains and a large TV. They gave us a delicious welcome drink too, which we enjoyed. The shower and bathroom was very spacious, good hot water. I loved the smell of the shampoos and soaps. Staff were friendly and you can refill your water bottle at the hotel for free. The outdoor tub had great hot water and filled up quickly. Nice area, super safe and a few good eating spots only an easy walk away. We also visited the sister beach club for a day, which is free for people staying, and it was gorgeous! So many different seating options and a lovely bar and staff.

I would highly recommend booking this property directly on their website, as you get free breakfast that way. There was a lot of limescale in the shower, tiles and taps. My biggest negative of this location is that we felt they should really offer a shuttle service for guests even once or twice a day to and from their sister beach club. Also for a 5 star hotel, having to pay extra for coffee in the room seems unusual.

Lovely room with outside bath and fantastic art on the walls. Lovely jungle feel in the hotel with lots of plants, water. Food at breakfast excellent and Ricardo brilliant. Christina on the desk was very helpful too.

Too many mosquitoes that we weren’t aware of and didn’t prepare. Never been bitten quite like it! Maybe some repellent in the room. A waiter in the evening was very rude and abrupt, we waited almost an hour and still no drinks let alone food. so we walked out and he never apologised. It was busy but should have said I’m sorry we can’t take any more booking this eve.

• Best margaritas in mexico • Very special warm pool • Shout out to Frank, Jose and Danielo for great customer service • Will order taxis at good prices • Dip in the bed but beautiful room and garden bath/pool • Lovely quiet location • Shop and breakfast place nearby • Big supermarket nearby and scooter hire • Sister hotel on the beach a massive plus

• Food expensive but good • our bicycle lock got stolen and there was an irritating exchange where we were told to pay £30 and they wouldn't accept one from the supermarket • massive dip in the bed was v uncomfortable for first night

This was my husband and I second time staying there. We love Orchid House, it's like being in an exotic tree house. Love the swim up bar, it's small pool, but it does the trick. Welcome drink is delicious and their cocktails and food are very good and they have healthy options available. Recommend renting a bike a trying all the many restaurants Tulum has to offer.

Wish there were lounger chairs by the pool, but that is minor compared to the overall hotel experience.

Orchid house Tulum was better than what I expected. The staff are very friendly and attentive. The food was not a 10 a 100 plus, prefer to eat at the restaurant instead of anywhere else. DELICIOUS! it was so good, that i wanted to marry the chef. The room from the size, to cleanliness, to very comfortable. I loved it! If I visit Tulum again, I will not choose to stay nowhere else, even if is free.. Orchid house will be my permanent stay!

They could get some new towels, but I am not complaining!

The property is hidden in an urban setting. I love how they incorporate natural things into the property. I loved every single detail in the property.

the distance to main strip of Tulum. Cab rides get expensive

The design of the hotel is incredible, the pools, the rooms are so futuristic in an eco conscious way and finally the nests. The bed was super comfortable and the little terrace with pool view just divine. A little tropical oasis.

However, on our first night a group of girls started playing their own music and swimming in the pool after the bar closed while singing very loud. As a result, we couldn't sleep as our room was near the pool. We had to ask them ourselves to turn it down as the receptionist did nothing. There was loud singing the second night also as it was valentine's day. I did not picture this serene hotel as a party place for young girls. Probably avoid if you want to relax in peace.

The hotel is unique and very authentic, make you feel the real Tulum, Mexico vibe. Its make you feel connected with the nature. From our rooms every morning we could see the wild life and very interesting species. The bottle of water in the room was refilled upon request. Staying in the hotel, allows us having free access to Orchid Beach House. Both Jungle and Beach Restaurants were good, we had couple of meals and cocktails. Very quite and romantic. The hotel was providing repellent in each of the rooms.

We had couple of maintenance issues like lack of water for short period of time, unpleasant smell in one of the rooms from the toilet/canalization, high amount of mosquitoes inside the room. The bed was very very soft, so for the one who usually sleep on hard mattress will face difficulties. The cleaning was upon request, we were asked if we wanted it or not. Upon check out were about get charged for the same cleaning service that we requested only once. The safe is very small, so no laptop, camera, drone, etc. could fit.

The relaxed ambience with the architecture of the hotel being focused around a jungle experience, with running water throughout. Staff were very friendly, polite and helpful. The rooms are a good size and beds very comfortable. The rain shower is also nice. The bar/restaurant and small pool is very relaxed and well laid out. The food is also good, with lots of fresh ingredients.

It can be a little dark with all the jungle foliage around and lots of mosquitoes but this is unavoidable. The private bath and garden is small dark and a bit basic. There was not much privacy from the next room with the dividing fence and shutters on the windows. There was a bit of a smell coming from the bathroom plumbing. The floor to the room above was not insulated being wooden framed, although it looks great it was very loud when people walked upstairs or talked.

Very stylish property with jungle feel. nice pool and bar area.

Very thin walls. You can hear your neighbors very loud. The new neighborhood Alden Zama has not much charm and essentially it is still a huge construction site with an awful lot of properties being built and not very lifely as of now.