Lovely room, prime location, friendly staff, good A/C.

Overhead shower did not work, only the hand-held shower. The button did not work. The room cost about $300 per night (x 3 nights) and breakfast was NOT included. I would expect more than 1 coffee cartridge per day per person to be provided with the coffee maker in the room. I own a coffeemaker at home that is very similar to the one in our hotel room. However, its operation was a mystery. Each morning, I spent 10 minutes struggling with the machine before I could get it to work. I still don't know HOW it worked when it did!

Location is a bit further out from the main city but we chose it because we preferred a more quiet location. Very close to a train station to take into the city centre. The front staff Lara was really friendly and helped us with our questions of what to do and eat in Madrid. The bed and room was a pretty good size for the two of us and most importantly comfortable. I'd recommend asking for the "cervical" pillow which doubles up as a bolster.

The only negative aspect of our stay is that there is no table for you to do any work in the room once we've unpacked our bags. It's a small inconvenience but one that is easily solved by just going downstairs to the cafe.

Good location, next to subway entrance so it was easy to get to the IFEEMA. Also was close to several dining venues. Room was standard size for Europe hotels and clean. I had a small balcony overlooking the traffic circle and fountain which was very nice. Bathroom facilities were also nice. Lounge on top floor was a bonus.

Unfortunately, hair conditioner not provided. I thought it was just missed but even with room servicing, I didn't receive any hair conditioner. This was a little bit unfortunate as I traveled with just a carry on, I didn't bring any conditioner.

It we came from Barcelona to spend 3 days in Madrid. The hotel was very charming . Near to the center just 15 mim by walk you see in street Serrano and all the best cools bars and restaurants around Velazquez. The rooms were very very clean, the gym was super clean and everything was just on point. The stuff amazing, the men that is on the entrance is so kind and professional. We will be back in July!

The only little thing is they should put a machine for coffee or tea for service out off fees. Because in coffee in the morning f is nothing for a just warm service, we were doing breakfast menu but then when a day we wanted just a coffee we had to pay 2 euros, that it is not problem at all but just we felt …. Unwelcome in this sense. The rest was super good

The staff was extremely helpful and polite.

The coffee process was unclear. I suggest publishing the policy around coffee and breakfast. The vinyl flooring is cheap looking for a beautiful hotel with really nice period detail. The overhead shower needs to have stronger pressure or a smaller head as the existing rain head is not good.

The only thing is the street location is busy and a little noisy at night.

We stayed for two nights at the end of our honeymoon that involved six accommodations throughout Spain and Morocco. Of the six, it was the best in terms of service, space, architecture (the views alone), and sustainable amenities. After staying in some cramped and/or odd layouts, our room at the Hotel Sardinero had the perfect open floor plan, a large bathroom and "flow" to relax and refresh before catching our international flight to the States. I also liked that they are eco-friendly and provide quality toiletries----they don't cut corners. Interestingly, the lid of one of my SB cups went missing. Admittedly, it LOOKS disposable----just like the plastic lid of a paper cup----but it's not. I was sure the staff tossed had it, which I couldn't fault them for, but it couldn't hurt to ask at the front desk. The staff at the front desk (Galo?) did take it very seriously and took a picture of the one I have. Still, I wasn't very hopeful. Besides, we've had them for years and they cost all of 4 dollars.... Well what was my pleasant surprise when they had recovered the lid and it was waiting for me at the front desk the next morning! Now that's service!

My stay was too short!

Clean staff helpful food nice breakfast very good

No problems

The hotel was clean and comfortable. The staff were friendly and helpful. Many great sites to visit are a maximum 30 mins walk away. I had no trouble walking to Palacio Real, Museo del Prado and Retiro park. There were a couple of interesting smaller museums nearby as well. There are many, many good food and drink options right out front which seemed pretty popular with the locals. My driver from the airport actually raved about what a good location it was.

We were very comfortable at the hotel and in the neighborhood. Taxis were readily available and affordable to get us to main tourist attractions etc. The view was nice of the street and buildings below. There are only 3 or 4 rooms on this top (6th) floor. We did not use the terrace just below us which was very attractive and mostly empty because it was cold outside and no beverages etc in sight.

The common near lobby dining areas were overpriced and underserved. We got our snacks and other foods outside in the neibhforhood.