Breakfast and beads are great

I did my reaervation thru Booking for my husband and I and my two girls. By the time we got to the hotel they told me they only have the reservation for two adults and my girls didnt apper on the reservation so I show the the email confirmation were my daughters were inclus and they said no! Thats a problem with BOOKING not with us. So my daughters end it up paying for breakfast because they didnt want to includem on thw reservation at the time. Also when we got to the room the trash cans were full of trash and we didnt have towels.

Perfect location. Everything is in walking distance. Food at the restaurant and service was great. Nice and clean!

So one of the floors is completely blocked off. They said they were renovating, but twice we got a really chemical smell in the room. The 2nd time we asked to be moved. They didn't hesitate and moved us quickly, I suspect they were spraying for bugs or something.

Location close to downtown ....main highways

Please check your lights bulbs very lose. I was sad que Ya no tienen variedad musicos tocando los fin de semana I love that when I came a couple of years ago I know covid changed alot of things but bring it back!!!!! You need a bigger bar area😁

Reservation in booking was not good, I was asking for 2 rooms each room with to adults and 2 kid ( at the end Crown plaza solved the issue but they had only for adults. 2 rooms with 2 adults each I separate breakfast for all of us, 8 people in total. But was only for 4 adults. I didn't like they do not care about our kid

Staff is exceptional especially the bellman and doorman. Very well trained and hospitable. Big and well decorated room. Great restaurant. Location is great, plenty of food nearby. Also lots of nightlife in San Pedro, 6 minute drive away.

No ice on the 9th floor for my entire stay, had to go to the lobby for ice but not a big deal.

Safety, view of the mountains, conveniently located 1 block from MicroPlaza, 3 blocks from Subway Station, pool, jacuzzi, excellent food specifically dinner options.

Shower had to manipulate it to turn it on, had to run it hot with cold off then as it got hot turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs more fans, unbearable for infants and toddlers, need more towels and lounge chairs

We liked everything about this hotel! Especially the wonderful breakfast buffet! The hotel looked even better than the photos on the website! It was large and beautiful! We loved seeing the incredible view of the mountains outside our room window. The indoor pool was wonderful! The hot tub was huge and not too hot or cold, but perfect temperature. We especially liked the price for this beautiful hotel! It was definitely worth it! We will be staying here next time we go to Monterrey!

There was not a refrigerator in the rooms, which we expected. The bed was not as soft as we like, but we still slept really well. And we were not forced to wear a mask at all in the entire hotel except when we went to breakfast. We did not like that they made us wear a mask when walking into the restaurant and when getting food at the buffet. They really need to stop forcing people to wear them!!! Makes NO sense!

The front desk ladys in the morning and all shifts are amazing they treat us like family the guys at the front helping on laugage awesome

I dont have any negative toughs

The hotel met my expectations, i had visited before and it was all i remembered.

Whe you have an event for outside guests in the hotel restaurant, make sure that your guests are your first priority. Have the event on the side conference rooms and let the main guests use the center room. Dont send your guests to the side rooms and let the outsiders use the main dining room

all was excellent to my family. the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us at breakfast and great areas to rest in the lobby

the speed of the elevator very fast but funny for my kids