Great views, good location, swimming pool, courteous staff, cleanliness, good buffet breakfast, good dining options.

Pool temperature was a little cold given weather was overcast with strong wind. BR fridge was not working and not fixed during our stay. No cold drinks and could not eat yoghurt we put in fridge as it became room temperature overnight. We did report it. Multiple communication calling me Mr when I clearly stated I am female, I have a female name, and I am a biological female my entire life. It may be an innocent mistake, but it felt like a sexist assumption about who books and pays for holidays.

Beautiful desighn Clean smells amazing Location

What we found really average is the food in the restaurant The portion is soooooo tiny We noticed all the other people looking at the portion with sad face My main meal was fish with zucchini It came small piece of fish no taste 2 tiiiiny slices of zucchini Onestlly wast nice at all My daughter ordered eggplant dish The colour of the meal was pale shade of grey Again no taste We found only the piece of bread and fries worth the money Staff very nice The location and view very nice But the food was very poor Hope you take this into consideration Otherwise everything else was excellent

The amazing view of Darling Harbour would recommend the luxury corner room with a king bed with darling harbour view during less busy season as you will get it priced so well. The bed and pillows were amazing. We slept so well. The shower was good and strong with 2 choices of rain head and hand held. The bath was exceptional, adding a touch of the flowers and bath salts. Honestly, it was so relaxing. Beautiful nighttime city shot of darling harbour, The Sofitels concierge team was so wonderful and helpful with the room setup packages, and they really did an amazing job with the setup. PS The flower bouquet was not on the bed. we moved it there for the photo. Wonderful experience, to say the least.

No toothbrush provided in the room, for a 5 star hotel and what i paid, I would've expected that, but besides that, nothing else.

Best thing about this hotel is the location. Darling harbour is right at your door step. Nothing else you need. To travel around, there are Light rail and Metro system and you only need a credit card to travel. No need to buy the Opal or any other travel card. Even the ferry to go across the harbour from Opera House to Taronga Zoo, all you need is a credit card. Touch on, touch off. That's it. So easy! Room has good space, good bed, stunning view from your window. Everything here is very comfortable. Great staff service.

Only a minor negative. The control system for lighting seems to be a bit over complicated, a bit to high tech. Also the lighting in front of the big window needs a be brighter to let the ladies do their make up. They need to see all the details. Yes, there is a make-up magnifying mirror in the bathroom, but I feel lighting at the entrance can be a bit brighter.

Atellier Restaurant food and service were great. Lumiere had a breathtaking view. Fireworks were amazing. You should create a Spotify playlist through the Fireworks company that all the venues in Darling Harbour could play that synchronises with the 9 pm fireworks, ie, like NYE. Music in the venue didn’t enhance the fireworks. Breakfast via room service was beautiful. Room was really clean and a lovely bathroom. Your wait staff were amazing.

I had a Baileys on ice. Hardly any Baileys in the glass. Cocktails in the Champagne Bar were a tad small for the price. Windows to the view of Darling Harbour were filthy due to the construction site from the Champagne Bar which detracted from the venue. The downstairs bar near reception lacked personality . Needs soft classical or popular smooth pop pulse contemporary music in the background. Needs table waiters to give the area personality. Bags took 2 hours after our arrival to be delivered to our room. I struggled to understand your people that answered the phone on three separate occasions.

It was our second stay at this hotel that offers a fantastic view to darling harbour; functional and beautiful room, very comfortable bed, great bathroom with lots of storage space and spacious shower area. Everything was spotlessly clean. Coffee/tea in the room and quality toiletries. Staff at the reception and breakfast area was very friendly and helpful and breakfast offered a lot of choice, fresh and tasty!

Our room was not ready at 3pm so we had to wait an extra hour to get the room; the hotel seemed to be very busy on our arrival date.

Location was perfect, just few steps away from the train or Darling harbor where you find all the restaurants. Big bus hop on- off stops in front of the hotel which i love.

I wish concierge could be more helpful in recommending other modes of transportation to get to Sydney attraction. We figured out ourselves that the light trail just across the hotel can take us to local attractions and you can actually purchase an opal card in some 711 stores to use instead of using your credit card.

The location and the hotel and staff were good

Being told we had to leave champagne bar rafter we had been there for 1 hour because our table had been reserved we ask why we weren’t told when we were seated we had just ordered our 2 nd drink and I told the staff member we were not moving as we should of been told at the time we sat down the staff member who asked us to move to the lobby bar was the staff member who seated us and he said that we should of been told and I said to him well you seated us he then just walked away and never came back near us hence we stayed and had a 3 Dr drink and then went to our room.

Check in was a breeze, the concierge staff were lovely. I was hoping for a room on a higher floor based on the price and room selection but was still very satisfied! Location is great for exploring the city and a nice walk into the heart of Sydney. Amazing location if you have a view of Darling Harbour for the Saturday Night fireworks!

Surcharge for ordering room service seemed a little strange. I had also asked for someone to come and collect the dishes but had to follow up with housekeeping the next day.

If you come for the conference that takes place in ICC the location of Sofitel Darling Harbour is just perfect- it's in the immediate vicinity. The rooms are clean and there is a certain standard belonging to 5* hotels, unfortunately, many things do not meet the standard and need improvement. I would like to thank the extremely kind waitress Jenn, who saved my breakfast when I had been waiting for 20 minutes already for the coffee and eggs I ordered. Mathilde at the room breakfast was also very welcoming.

1. The room windows were extremely dirty which disturbed the view from the window. 2.Located right next to ICC, the hotel can be considered as a business hotel . Unfortunately there is absolutely no peaceful place to work or to e-meeting provided. 3. Service during breakfast is chaotic; it happens that your order is forgotten(see above). One day the dishes from the table were collected by a completely untrained waiter in stained private clothes- I don't blame him, it's the fault of the restaurant manager. 4. It's temporary, but there is a large construction site right next to the hotel - it's dusty and noisy, jackhammers are working and you can hear it despite the "soundproof" windows.