staff are exceptionally helpful. make no fuss about redoing bookings and having food delivered to room instead etc. they check in on how you are settling in and even let us back in the room after we had checked out to use facilities. they also helped coordinate return of lost item in an uber. so helpful and friendly. breakfast is immense and beds and shower are very comfortable/luxurious.

A/C was a bit odd and quite loud. also rooms arent mega soundproof but that's more on the other guests for not being more quiet in hallways. overall nothing really bad to say. stayed here the second time when we came back to nairobi at end of our trip.

I recently stayed at PrideInn Westlands and was thoroughly impressed by the impeccable service, luxurious accommodations, and prime location. The staff went above and beyond, consistently providing warm and personalized service that made us feel truly valued. Their genuine hospitality was a standout, making each stay memorable. We were so pleased that we decided to stay there four times during our trip. The rooms were spacious, beautifully decorated, and provided all the modern amenities one could wish for. The hotel’s central location made it easy to explore nearby attractions. Overall, my experience was nothing short of exceptional, and I highly recommend PrideInn Westlands for anyone seeking a memorable and comfortable stay.

Very appealing hotel with friendly and helpful staff. The cleanliness of the hotel and the rooms is excellent. We also liked the selection of drinks. The food, breakfast and dinner were excellent, both in terms of preparation and taste. At the moment, the choice of food is still a bit poor, as the hotel has only recently opened. The manager checked on us daily to see how we were doing and how satisfied we were, informing us that the menu will be relaunched from next week and there will be a wider choice of food. In the small garden you can sit very comfortably in the evening and enjoy a good selection of drinks. In summary, we can only report absolutely positive things about the PrideInn Westlands Boutique and we will definitely be back the next time we are in Nairobi.

. /.

Great hotel and staff . This was my second visit, this time with a friend. The hotel waived the early check in charge. There was a problem with air conditioning and it took them a while to sort it out, but they did The most impressive part was the staff’s concern about our safety. We had booked a 6 day safari and the driver came to pick us up. We had told the reception staff that we were expecting to be picked up. The safari guide had my name on the booking while the room was in my friend’s name - this seemed a discrepancy to the hotel staff. They then went to great lengths to confirm with the safari agency to confirm that the driver was genuine and only then released our luggage. They didn’t want us to leave with someone dodgy. We thought that was a really considerate gesture The restaurant and it’s good/ drinks range was good as it had been previously

The hotel is still very new so everything is in top condition - I was also really encouraged to see how the maintenance team was touching up the paintwork - it bodes well for the future! All my interactions with staff were extremely positive. Breakfast was included in my deal. In practice it is an a la carte breakfast that you could order in advance. My breakfast was outstanding! The hotel has a lovely outdoor terrace facing the street but fairly well shielded which was a wonderful place to work and dine. The rooms had every kind of thing you could want for and a fantastic shower, good quality bed and bedding. The internet access was also very good

The room had a bit of a stuffy smell upon entering - I think airing rooms frequently would solve that but the stuffiness disappears quickly once the aircons is switched on upon entering room. One also has the option of opening two large windows which I thought was really nice!! I also thought the food in the restaurant was slightly on the expensive side but the quality was excellent.

Very clean, felt like a new hotel. The team that welcomed me were very friendly and helpful. Security lady, the porter, and the lady who checked me in was like a breath of fresh air. Really friendly, helpful, and funny. The water pressure is great, firstvdecent shower after 2 weeks in Kenya. Secure, didn't feel like staff were hustling for money like in other places. Free room service is a nice touch especially as a solo traveller.

Nothing really,. A very minor point the menu trys a bit too hard to be special, would be nice to have some more basics on there.

The property is in a nice seeming neighbourhood, although I didn’t explore the area much. The hotel had agreed for an early check in. There is usually a charge for this but it was waived as it was only a couple of hours earlier The staff were very pleasant , especially within the restaurant . The food and drinks were good (they have a reasonable menu, although they didn’t have everything available due to supply problems) The room and facilities in the room were really nice, comfortable.

the team onboard was excellent , recaption ladies well trained and friendly , bar staff i think Steven amazingly friendly the restaurant crew very good.. Indian chef -special thanks i think his name is Hassan... Dora the F&B manager what a super woman she made sure you get what you need all the way ... and of course the GM purity another super staff .... Thank you all for you care and help...

maybe wok on menu

The hotel is nice with a modern bathroom and bedroom. It has a good restaurant with continental and typical dishes. It is close to Sarit and Westgate shopping malls and several restaurants.

The hotel does not have a lift. It was not an issue for me, but in case of limited mobility, it can be.

Great staff, great location, spacious and very clean rooms, very super fast WiFi which is very rare to meet in East Africa, wide tv channels selection.

There is no lift, so I had to use the stairs, luckily I was on first floor . No spa or pool or even a gym. Very poor and basic breakfast, it doesn’t worth the money paid for. They have NO Jam and NO cheese. Only few low quality pastries.