- Hotel was ok, and the most important is clean. - I was happy with the hospitality of (some of) the staff, especially the staff NINGSIH, she was very nice with the customers. I said some of the staff, because not everyone is friendly. I can see some staff in the FO, sitting and just look at to the guest when they passing without greet or even say hi. - the security guys outside is just so good man. always greeting, and willing to help without me asking. Thanks guys!!

- for now, the don’t provide breakfast in the restaurant bcoz the restaurant still not operate, but they offer the breakfast service in the box. hope that soon their restaurant will open. - at beginning I was a bit annoyed with the other guest (group of young people, who stay in the 1st floor exactly down my room), they are very noisy every night. sitting at the terrace, talk loud and laughing like screaming. it’s annoying, because every time they’re start, I have to call reception for telling them. so I think the management have to inform the guest to minimise the noise especially during rest time at night, at least respect other guest.

this place is my new home in Semyniak. the staff is very very very nice. Jaya in the reception as well as all the team. I felt home and safe here. The rooms are big, the massage with Diana was one of the best I took in Bali so far. the reception is open 24h and very very very helpful. I am glad I chose this hotel in Semyniak they treat me well and I recommend it 100%. it’s central you have everything around. it’s very clean. I spent 1 week in this hotel that became home after all this time. you can order your breakfast in your room or anything it’s very nice.

so far so good. I cannot complain they are perfect with me. thank you 🙏🏻

I loved the rooftop pool. There was always someone there to hand out towels or make drinks, it was amazing. The staff at the reception were extremely nice Their SPA was 10/10, probably the best massage I had in Bali The room itself was very clean, the towels smelled super nice The location is absolutely perfect, there are several supermarkets nearby, the beach is a short walk away and the restaurants are amazing and all a short walk away I would recommend this place to anyone staying in Seminyak they are extremely professional and our stay was just amazing

The breakfast was okay, nothing exceptional The restaurant itself was pretty disappointing, the staff were very nice don't get me wrong, but the food was definitively lacking The room windows don't do a great job of filtering out the street noise so that's something you'll have to deal with while you sleep. I didn't mind it but I can see why someone would

The property was very good. We stayed for 2 nights and it was very comfortable stay. The location is close to everything. The bike rental is just outside of the hotel. Money exchange is right opposite, grocery store, bakery, spa everything is around the hotel. Beach clubs like Atlas, Finns is 15 mins in bike. Potato head is like 10 mine away. In terms of accessibility, comfort and cleanliness I’ll recommend this hotel. The staff is very helpful and courteous.

We are vegetarian and for them the breakfast options are like close to none. Literally we went to the bakery opposite the hotel for breakfast. I believe there is a great room for improvements in breakfast spread for vegetarian

Excellent! I had a lovely Room near Gym and pool. The room was spacious and bathroom modern with a lovely shower. Housekeeping was excellent and very helpful helping me with orders for work and occasionally translating Indonesian messages. In fact a shout out to Agus head Housekeeping for helping me with repacking my orders. Front office staff were friendly & helpful. Thank you to all the staff, I had a lovely stay & would definitely recommend & stay again. Yanard

The entrance of this Hotel should be more Appealing! just a recommendation.

staff made me feel most welcome the location was the best ....everything that I needed was in a 5min radius

not enough towel variety only a bath towel no hand towel or face towelsq

My stay at The Capital Hotel and Resort Seminyak was nothing short of exceptional, thanks in large part to the warm hospitality extended by the welcoming receptionist, Sapitri. From the moment I stepped into the hotel, Sapitri's genuine warmth and professionalism set the tone for a memorable experience. Not only did she efficiently handle the check-in process with a smile, but she also took the time to provide invaluable insights into local customs, temples, and the rules within the hotel premises. Sapitri's knowledge about the intricacies of Balinese culture was truly impressive. She graciously shared tips on temple etiquette and respectful behavior, ensuring that guests like myself could immerse ourselves in the local customs with confidence and respect. Furthermore, Sapitri's thorough explanation of the hotel's rules and facilities was delivered with such grace and courtesy that it enhanced my overall appreciation for the establishment. Her attention to detail and willingness to go above and beyond to ensure guest satisfaction truly stood out. In my opinion, any business fortunate enough to have an employee like Sapitri is undoubtedly a winner. Her professionalism, warmth, and dedication to providing exceptional service exemplify the highest standards of hospitality. I am immensely grateful for Sapitri's invaluable assistance and commend The Capital Hotel and Resort Seminyak for fostering such exemplary staff. My experience was made all the more memorable thanks to her outstanding service. I wholeheartedly recommend The Capital Hotel and Resort Seminyak to anyone seeking a luxurious and culturally enriching stay in Bali.

the property is beautiful, the amenities are very nice and the location is perfect. You are walking distance from a lot of clubs, shops, and good restaurants.

the WiFi in our room was poor but it was good on the roof or in the lobby. Otherwise the stay was perfect!

I loved the comfort of this hotel and its staff. The location was amazing with multiple cafes/restaurants at your doorstep. Very convenient location in Seminyak (probably the best) But the best thing about this hotel was Mr.Yadi (the manager) and his customer service and hospitality towards all of his guest. I initially booked to stay at this hotel for 1 night but extended my stay for 10 days due to the wonderful staff. I highly, highly recommend this hotel. Thank you Mr.Yadi I appreciate you're professionalism.

Nothing

The location is very convenient, it is close to lots of good restaurants and bars while still being quiet. I was upgraded during check-in, and my room was very spacious and the bed was so comfy. I did spend a lot of time in my room, so the spaciousness and the comforts was very welcome. I loved that there is an in-house spa too, and I got one of the best messages I've ever had, with Diyanna the therapist. The duty manager Ningsih went above and beyond to make sure I was comfortable in my room and even accommodated my request to change rooms after my first night and showed me rooms to see which I would like best. She would always greets me with a smile when she saw me, and asked how is everything and if I needed anything. Every staff member I've come across was very helpful and courteous and have offered to deliver my GrabFood deliveries to my room (when it got dropped off at reception), despite it being ordered from an external platform/ restaurant. I ended up extending my stay multiple times at the hotel and have been here for almost a month. I would definitely be staying here again.