booked in emergency after flight cancelled at midnight after long delay. Met by a excellent chap called Stefan. Only stayed a few hours before having to return to airport. But room was great, got some well needed sleep. Stefan was helpful with taxis and getting a very much needed coffee at 6:30 am. After returning home I discovered I needed info from the hotel so I could claim from the airline. Sent a message via Booking.Com and got a reply very quickly from the hotel reception team, who then got the information needed to me via email. This was very helpful and saved me a lot of additional stress.

The room size was very very home like. Almost excessive. Very well kept rooms with all of your mid range hotel features, but presented and organised, and delivered to a rather high standard. The staff were also welcoming and made sure I was taken great care of. Rooms were quite easily accessible, and the executive rooms are well beyond expectation, and at such a valuable price point. The location wasn't inherently bad, just more suited to local amenities rather than a last minute booking from my cancelled flight. Even at that, the staff made sure I was kept safe and well!

The location isn't that close to larger amenities. However, that isn't saying much if you plan to stay in nearby Stevenage!

Good location. Staff were friendly and willing to be flexible (e.g with an early check-in ). The rooms had small kitchenettes - we did not make use this time, but would be useful for so.eone on a work trip. Executive suites are away from the main hotel, they are quiet and well equipped. Good parking.

The bedrooms could use some modernisation - for example more electric sockets and ones near the bed would have been useful. Handy to have a kitchenette but the supply of utensils and crockery was poor. We struggled to access the WiFi.

The room we were given appeared to be for people with disabilities. It was comfortable and clean and no problems though. There was a sign on the door that said that noise could be heard in the adjoining room - that made us a little self-conscious.

I think we might have been the only one's staying at the hotel. The breakfast staff were clearly waiting for us when we got there and had made just enough for us (although it was buffet style).

The hotel was in a nice quiet location but close to town.

The hotel was very quiet with hardly any other regular guests. We found out that there were over a 100 refugee families staying there. This wasn’t a problem but obviously they couldn’t mix with any guests and as there weren’t any other guests using the bars or restaurant the atmosphere was none existent.

the room was spotless and the bed really comfortable. The staff were all amazing so friendly and nothing was too much trouble. There was not a lot of choice on the menu but what I chose was really tasty and well cooked and presented

A bit more choice on the evening menu

Staff were fantastic so helpful and friendly. Room was clean and functional and the bed was very comfortable. Nice bathroom, tv, fridge and mirror. At a party and the food was hot and enjoyable with a lovely buffet in the evening.

Could do with a bit of a refurbishment but no major issues.

The room was a "disabled" setup,but this did not inconvenience us,as there was extra space compared to a standard room. We were able to park the car right outside of the room. The room was very comfortable with a terrace outside at the rear,with a table and chairs to sit out and read.

Cannot fault it,just excellent!

Clean hotel, night porter was very kind and helpful! Breakfast was good but would've liked to have more options!

The room was very very basic for a £150 1 night stay. Quite small and claustrophobic. Mattress was horrifically uncomfortable and hard! Pillows weirdly lumpy and uncomfortable

We stayed in an executive suite and it definitely felt that way. The room was great and came with a little kitchen inside that I didn’t know about, bathroom was a good size as well. Staff that I had spoken too were friendly and helpful

Nothing, I really enjoyed my stay