Location and parking, the breakfast was excellent

Room 107 is above the kitchen doors it seems. So the noise from the doors banging shut comes up into the room. This starts around 6am so don’t expect a lay in!

My room rate did not include breakfast and it was very busy in the morning so we decided to go without. The room was nice, with a very comfortable bed and a separate dressing area. We had a large bathroom, with double shower cubicle and freestanding bath. The bath was lovely and deep and was great to soak in.

No drinking water actually in the room, my husband collected some on his return from a party in the early hours and I had to go to the bar area in the very early morning to get more (thankfully there was someone in the bar area at this time). Reception on checking in did mention a "station" where some items such as ice, biscuits could be obtained, but I could not remember where it was located and didn't want to be walking round the hotel.

Friendly staff, very good food (especially the breakfast) and nice atmosphere. Lovely location. Room had a lot of nice features that you don’t experience with many hotels, such as the coffee machine and the TV options. Had two great sleeps - bed was very comfy and air con made the room very comfortable.

Few minor mistakes made (missing ingredients off of breakfast, plus some missing ingredients off the dinner menu which meant that a starter could not be ordered). I felt the room was not as clean as it could be - considerable amounts of dust. I appreciate it is an old property but the room we had was quite cosy and the extra dust with working air con made it a little stuffyz

The hotel is a beautiful building, with a rambling interior that is tastefully decorated, plenty of seating and a huge courtyard, lots of really nice touches too. Our bedroom was really roomy and again very tasteful and comfortable, very comfortable huge bed, a large bathroom with a roll top style bath and a his n hers shower! We had everything we needed, didn’t use the butler room or have breakfast but we had a snack in the bar which was good, also great service from the staff. Car parking massive bonus. Location central and perfect, really nice town.

Nothing

It was very clean and fresh smelling. The pillows were lovely and clean as i looked inside the pillow case and inside the protector. I didnt stop for breakfast but was offered a continental as part of the room cost. I could of had a full breakfast but at an extra cost. The continental would of been fine but i am diabetic so could not eat it. The offer of a bacon or sausage sandwich would of been much appreciated instead of continental.

My room 119 was by a fire door or something and when it was openend it set of the alarm in my room which happenend twice nearly ran out of room

The staff were incredible- really lovely, welcoming and incredibly kind and understanding of my friend who has special needs. The room was gorgeous- comfortable and cleaned to a very high standard. The food was amazing.

There's very little to not like but a curtain tie was broken and a light in the bathroom wasn't working. Also someone left a laundary bag by the fire exit upstairs to keep the fire escape door open and it made it nosey and a little unsafe in case of fire. These weren't problems at all- just things that were noticeable because of how exceptional my stay was.

The room was very luxurious. It had a double shower and beautiful free standing bath. The room was enormous and beautifully decorated. The bed was very spacious and super comfy. The only downside of the room is that it is on the high street so the noise from outside is noticeable in the room but it didn’t stop us from sleeping.

The room was fairly clean but there was a few noticeable marks and a few places in the bathroom where hairs / dust had been missed. The room was quite cold and it was hard to figure out how to rectify that, we couldn’t get the heating to work. The continental breakfast that is included in the room was very limited

The staff were polite and immediately reacted positively to any concern. Breakfast arrangements were clearly explained and we opted for the free continental breakfast which was ample for our appetite. We enjoyed an excellent evening meal in the restaurant. The same menu was available in the bar but it's noisier, conversation would have been difficult. The restaurant manager was kind enough to arrange a move when a quiet table became available.

The room we were first assigned was nothing like the picture on Booking.com There was little room around the bed whereas we had chosen the higher rate for a one with desk and extra seating. It was so disappointing, especially having stayed in the amazing room 12 last time. We complained and were immediately upgraded. On checkout, the bill sounded high and it turn out our payment to booking.com had not been deducted. Again this was soon put right so all was well in the end.

The room was excellent, staff friendly and helpful and the bar and restaurant were also good. Lunch was excellent with superb provision for gluten-free guests.

It was a busy weekend and breakfast on Sunday suffered with long waits for cooked breakfasts and our tables getting orders for another table more than once. The smaller breakfasts (granola, bacon and scrambled egg on toast) were poor value compared to the full English. A third rasher of bacon on a £9.50 scrambled egg and bacon on toast would surely not break the bank.

The rooms were beautifully renovated. My room was spacious and had nice features such as a Nespresso coffee machine. The food is above average and I had a couple of great dishes. Staff were friendly and helpful.

My room was set to air conditioning and it was freezing upon arrival. Took a good hour to be acceptable. The mattress needs updating due to “usage dip” and although overall clean, the bottom of the shower needs a good scrub and re-grouting to be excellent.