The hotel was clean. Staff attentive easy parking in multistorey 10.00 for.24hrs. Ideally situated. Nice food. Use of spa 20.00per person per stay. No pool though

Bar prices extortionate i expect to pay more in hotel bars but 26.00 for 2 very small drinks is a.rip off. Also breakfast is only continental 12.50 if you want cooked. Over 200.00 per night have stayed in better hotels for this price.

Very courteous staff. Ideal location

Our room was slightly dated. You had to pay extra for a cooked breakfast when we’d laid for bed and breakfast!

The staff are very attentive and nothing is to much. The room was a good size and the beds are first class. Our room was a very good size and a generous mini bar..room service is fast and a turn down service was offered..Good facilities in the room, iron plus board etc. The room was spotless. Over all good value for money. Difficult to find fault.

Not to sure about the position of the check in desks. It felt slightly uncomfortable to me having other guests standing around me within inches while I was checking in..it might not seem like much but to be fair I had my credit card on show as well as my personal details and no idea who was standing behind me. Just moving the desk around slightly would make sense to me, just a thought. Other than that the check in staff where excellent, as where all of the staff.

the staff are superb. the room was clean and the bed comfortable. the location is great and the optional valet parking is brilliant.

the hotel needs a refurbishment. for the price paid I didnt expect to fnd a clingy nylon shower curtain, or torn and frayed curtains at the bedroom window, or an ancient bathroom.

Central city position. Luxury of the room. Our room’s proximity to the lift for the car park.

Breakfast service. Very disorganised especially as everything was served (no self service for anything) and took ages to arrive. Lack of easily accessible public rooms or sitting area in the entrance hall except in front of desks. No coffee available when we arrived early. Good suggestion of cafe by receptionist for elsewhere. We went for an excellent breakfast at that cafe on the second morning despite having B&B paid for at the Grosvenor.

Excellent location and amazing staff

Whilst part of the charm of the hotel is its heritage and old fashioned luxury, some of the hotel is starting to get a bit tired. Rooms and bathrooms need updating.

Friendly staff great location comfortable room.

Only one issue at breakfast the porridge was not up to standard very watery and bland.

Beautifully decorated and furnished and vey festive for Christmas Lovely friendly staff Very nicely appointed room - comfortable bed and good bathroom

The WiFi isn’t great - kept disconnecting and poor strength. I used my mobile data mostly. The room was quite warm but easily adjusted

Service in the hotel was excellent. Staff were all very friendly and attentative.

Having to pay a subsidy for a coooked breakfast when breakfast was included. Bit disappointing at £288 a night. That said, everything else was perfect.

Location, Seating area in the window of the La Brasserie bar, drink selections, the guy at front of house on the door was amazing.

In La Brasserie, staff we smart and polite, but incredibly inefficient. We had to wait along tie for someone to seat us and the bar only had 3 couples in it. We had to wait to be asked for drinks for a longer than expected wait. We had to signal staff to get another drink. We watched people seated and then waited so long for service they had to go to the bar. (fine if busy, but poor when very quite). At breakfast it took over an hour fortwo fruit salads and cooked breakfasts to be served.....We watched many staff pass dirty dishes on the table next to us and not clear them away, when they were passing empty handed. Watched people seated after us get served breakfast before us.