Excellent transfer bus from train station. Well advertised in the hotel, but tricky to find in advance as it isn’t mentioned on the English version of their website. It is on the Japanese website together with an English translation(!). Just google “kokusai 21 transfer” and you will find the timetable and excellent instructions on how to find the bus. It would be most helpful,if the hotel emailed a link to booking.com customers or added the information to the English site. The rooms are spacious, the public areas splendid, restaurants in the hotel great, and Nagano itself is a very walkable town.

Hotel facilities (Room etc.) was excellent, staff were very helpful and friendly. Excellent that they now have a free shuttle bus to the station and return. Beds were very comfortable and couldnt believe the size of the rooms, they were huge (we had the Presedential Suite)

Unfortunately the hotel is a little bit out from the station if you wanted to walk it (hard with suitcases) This is now eleviated with the free shuttle bus which we didn't know about until we arrived. Breakfast was not the best, the restaurant used for breakfast is too small and the european breakfast was very limited in it's slections and in my opinion was a waist of money.

They also have a shuttle bus from the airport to the hotel (and hotel to airport), from the hotel to the Zenkoji temple and from the hotel to onsen (and back from onsen to hotel). This was super nice!! Would be great if they can advertise this more beforehand. We only kew about this service after we walked 15 min from the station to the hotel. Rooms were big, people were nice, overall really liked our stay!

We loved our stay at this hotel. The hotel room was clean, comfortable and more spacious than most in Japan. The staff were friendly & helpful and the hotel shuttle bus ran frequently to and from the hotel and Nagano Station which was much appreciated. The breakfast was delicious with a wide variety of both Japanese and Western food. We also enjoyed a late afternoon drink in the stylish Barberry Lounge cafe. We were impressed with the attention to detail of all the staff and appreciated the large and beautiful flower arrangement in the foyer of the hotel. It was fabulous value for money.

Nothing

Huge room on ‘executive’ floor with lounge and desk area, seperate toilet, walk in shower and jetted bath. Mattress was very comfortable. Great shuttle bus from station which also goes occasionally to Temple and regularly in the afternoon to the public onsen. Find it at East exit of station. If you are staying here try out 2 local restaurants which are both within easy walking distance of this hotel 1. Best spicy miso ramen (local miso) at Men-ya Unnyan and also 2. Best pork tonkatsu at Tonkatsu Akiyama.

Pillows were uncomfortable for westerners. Shuttle bus needs to be mentioned on English website. More shuttle stops at temple would have been handy.

The staff was excellent, great service and very prompt in any assistance that we would ask. We got excellent views of the mountain from our room and that was fabulous. Loved the snow experience

Breakfast was a little average. We felt options were limited, especially for the first time we did not find japanese desserts on the breakfast menu. Italian restaurant dinner taste was great, but as vegetarians, we had less options. May be a good idea if you can add a PASTA or a RISOTTO for vegetarians.

Location is a tad far from the station but we enjoyed the walk and the hotel provides free shuttle service to and fro anyway, which is great. Appreciate the space, and when we opted out of room cleaning for a day, they left two huge tote bags of fresh towels (body, hand and floor!) and amenities like tea packs and water bottles on our door! :')

A bit more space to hang clothes would have been nice - it's probably sufficient for warmer season when you are wearing lesser and/or thinner clothes, but once you hit the colder season and start getting out the winter clothes, it suddenly eats up a lot of space.

I absolutely loved this accomodation. The staff were incredibly kind and helpful, even allowing us to order food when there was an event downstairs and the restaurant was closed. The courtesy bus took us to and from the train station which was incredibly convenient when travelling with large luggage. There are plenty of restaurants nearby and downstairs. The room was spacious and had excellent heating and beds, with cleaning offered daily. The TV allowed the use of screen sharing, casting and YouTube, which allowed us to watch English-speaking movies and shows, which we loved. My partner and I agreed this was our best accommodation in Japan!

Spacious compared to most Japanese hotel rooms. Excellent service, train station shuttle service was great. Not one of the better breakfast buffets we had during our 3 weeks in Japan, but acceptable for savoury tastes. A little limited in Western foods. Very helpful staff, even with limited English. Overall, a very good experience.

Steak restaurant was closed (and you need to book 3 days ahead!), not sure about the other in-hotel restaurants, wasn't offered to eat there. Eating options in immediate vicinity are limited (though there is a Denny's), more options on the road to the Zenkoji temple two blocks over. Air-con is hot, but turn it off and open the window for cooler sleeping temperatures. Shuttle to train station doesn't operate early enough, staff ordered us a taxi (Y1300) which worked very well.

I wish I got the front desk woman’s name but she really made our trip special. My wife had a headache and we were going to chase down a pharmacy but she let us know they had medicine, they could provide, she helped us find a yakitori restaurant and make a reservation. This was the first time I’ve understood the value in staying in a nice hotel over an air b&b. 12/10 would recommend. Rooms were clean and comfy.

I couldn’t figure out the air conditioner but that was probably a me problem.