1. The room, its facilities and view of the greenery & pool. 2. The location & layout. 10 mins walk to the Nai Harn Beach. 3. 7/11, Minimart, Exchange, Eating places - all close by. 4. The beach bag with beach towels. 5. The clean swimming pool. 6. Housekeeping staff. 7. The breakfast.

1. The check-in process. Kept us waiting for three hours even though room had been vacated early by previous guest. Did not instruct the Housekeeping team to prioritize cleaning this room. 2. Unsafe, dark and terrible pathway to rooms. Needs immediate change to proper & well lit path 3. Shortage of staff. Reception staff were forced to work in the restaurant too. 4. Cleaning and maintenance has to be improved - tiles, common restrooms, etc

I really liked the hotel and the staff and the location, I am very glad I chose it. The first is only 10 minutes to the sea and on the way and fruits and frees and a lot of cafes. Near the hotel a currency exchange with good rate and a store. 7/11 is a 5 minute walk. Also about 15 minutes to a good laundry, one wash in the machine 10 kg about 60 baht and the same amount of drying. In the hotel there is a cafe where you can drink fresh and eat local cuisine. The hotel staff is very attentive and helpful. Change of towels and full cleaning every day, it is very cool, as well as every day 2 bottles of water. There are 2 swimming pools and a gym. Rooms are large and comfortable with a cozy balcony and comfortable chair, neighbors can not hear. There is a vending machine where 24/7 you can buy water, beer and different snacks. The room has good air conditioning. There are 2 cute cats living in the hotel. The staff are constantly looking after the hotel, watering the flowers, cleaning the pool, mowing the grass. Awesome quiet peaceful atmosphere.

Nothing

I loved this hotel so much. We stayed for 19 nights at the end of 2022. I loved everything about it, the staff are amazing, the room was large with everything you need and the pool was incredible. The vibe from the hotel, is super friendly staff who are an absolute joy. English is spoken in the hotel. The breakfast restaurant was very well managed by a fabulous young lady called Benz, we were greeted by warm smiles from the staff every morning. There is a large choice of food, the menu is on a tablet so you can scroll and chose what you want. The pool area is lovely, and the pool is huge, most of the time we had it to ourselves. While we were there the grounds were taken care of by a lady who worked very hard to maintain all elements of the outdoor areas. Something interesting about the grounds, it is a haven for wildlife, we were amazed at the diversity of the bird life, never have we seen so many bird species on any of our travels. The hotel is very clean, the staff work tirelessly to maintain high standards. The Wi-Fi is excellent. There is a lift The balcony is massive. The shower is divine. There are many restaurants within a 10 minute walk. The glorious beach is a lovely 10 minute walk along the lake side. There is a small supermarket next to the hotel. There is a money exchange next to the hotel. There is an ice cream/ smoothie/ drinks kiosk next to the hotel. There is a tourism office next to the hotel. 2 or 3 mins away is a fruit stall and a pancake stall at night. There are stalls on the road to the beach selling amazing street food. The local blue bus runs from the beach to Phuket town and can be flagged down from outside the Gallery Hotel. Staying at the Gallery was, I believe, the happiest holiday I have ever had.

I didn't like leaving the Gallery Hotel and the staff who became my friends.

Really fresh, new accommodations. Big rooms, up to date furnishings. The pool is really great and there is a kids playroom with tons and tons of really great toys.

For the area it’s in a good location, pretty close to Nai Harn beach which is awesome but as a family, it’s honestly a bit far to walk. And if you hit the beach at sundown as those with small kids are likely to do to avoid the scorching midday sun, you are likely to be walking home surrounded by traffic in the dark with little kids on the road. This hotel is really pretty good but they absolutely have to get a shuttle to cater to families who are really who their accommodations serve best.

The room was spacious and comfortable. All the rooms face the pool. Generous size shallow pool which was great for kids. Never too crowded, sun lounges always available. Minimart and swimwear next to the hotel. Green and silent property.

This place is sleep and go kind of hotel. There is no service at the pool, or at the restaurant. So many times there was no one that could take an order. The food was not that great. Pizza tasted like it was microwaved. Sky bar was closed. Hotel itself has some design flaws. There was missing actual path from lobby to the room. The design of the pool was a bit odd. There was no hard path around the pool. You entered the water from the grass, which did not help to keep the water clean. Cabanas in the middle were missing covers. No one could use them because of the heat. Kids room had many toys but no ac and ventilation. Could last there 15 min.

Very nice hotel in quiet place 10 min walk to Nai Harn beach. Very good breakfast, choose by the menu on i-pad) Once it was too much onion, so they changed my plate and cooked another breakfast) Make up room every day very clean! private parking.

Housekeepers are often knocking on the door waking me up to clean the room… Every hour again and again…

Good size room and friendly staff, including the cats! Pool was also very nice, although there could be more sunbeds around the big pool. Great location, beach is even reachable by foot.

It's clear the staff could use some hospitality training. They were very friendly, but lacked some knowledge about services. Breakfast is very minimal, not a lot of variation in the buffet. Balcony should have a bit more furniture or just a side table would already be a good start.

The rooms are huuuge (50 sqm min. which is the biggest I found for its price). The pools and chairs are beautiful to lounge at. Not the hotel’s fault if not a lot of people use it; in fact it’s a pro for us so we have it to ourselves sometimes. Staff are very friendly and helpful. They are also there 24/7 so we checked out at 4 AM no problem. The housekeepers also clean the room everyday and give you free water and toiletries whenever you need them.

Only con is the pathway between the lobby and the rooms as they are not suitcase-friendly. And restaurant needs more marketing/improvement with food. Other than that, we LOVE this place that we stayed here the 2nd time.

Total value for money. Spacious room, huge comfortable bed, spacious shower, good bed linen, good cleaning, helpful staff, very convenient location

Looks like it’s still in process of construction: the pool looks incomplete and probably not very comfortable, there were some construction works on the main building facade, the road to the main building is made of blocks with grass in between - challenging if you have a luggage

This hotel is really nice. Located in quite area next to the lake, just 15 min away by walk from the NairHan beach. The rooms are so big, cozy and well decorated. The bed is super comfortable ( I have problem back/neck so it’s important for me), big balcony, sofa and the view of pool and jungles. Good place for chill and relax.Swimming pool is big, so you can really se there but not just seat ;) There is amazing restaurant just next to the hotel where you can have a very delicious brunch/dinner.

I don’t know why, but me and my friend ( he rent another room) felt it was too damp in the rooms (may be because of location next to the lake or rainy season?) , ever aircon didn’t help. So the clothes couldn’t get dried even after 3/4 days. Sometimes you can hear noise of motorcycles but very rarely.