Looks like the rooms have been refurbished and the beds are newer and so comfortable

They need to supply extra pillows in each of the rooms, even when we asked twice for extra pillows, the receptionist said they would come around to drop pillows off and never did, each bed in each room is equipped with 2 pillows for a double bed and single bed has one, if you need more you can try and ask reception

Room was comfortable enough, adequate beds and facilities, close to Launceston for ease of travel, generally quiet

Well, the receptionist and other staff were extremely rude and unprofessional, due to expiry and other reasons I rarely carry my ID and so the receptionist had an issue with putting through my booking even though it was prepaid and pre-booked through booking.com What then resulted in multiple charges, rude phone calls and extremely poor treatment by hotel ownership, a lengthy almost two week situation of getting refunds processed and going through booking.com to sort out the issue

room: option for two beds which was helpful so we didn't need to share. The sink was outside the bathroom which was great for when someone is in there showering etc, still able to function without waiting or interrupting. The beds were clean and comfortable. The heater was on (it's the middle of winter) which I appreciated when I arrived. We loved the facilities, particularly the pool and spa although these could've been nicer if they were a tad warmer, but since they were heated and it was the middle of winter I think that's ok and can't really complain.

The bathroom feels a bit grim, but functioned perfectly well, just could do with a window to the outside, perhaps up near the ceiling. The walls weren't very soundproof, I know this because I listened to the man in the neighbouring room snore the entire night. I knew exactly when he fell asleep and awoke.

Large room, plenty of bench spaces, cupboards, mirrors, clean unit and ensuite. Good linen and pillows. Plenty of heating, fridge & microwave. Large glassed view over Hobart with a balcony. Parking outside your unit. Excellent place for a family with playground for young ones, games room for older children. Heated indoor pool and large spa all enclosed under same roof. Laundry facilities. Manager/staff were friendly and professional. Really felt welcome and whole stay was relaxing and heaps to see in and around Launceston.

Good location, good price, big enough family rooms/apartments to fit our whole family. Staff were amazing.

It was too cold. The heating wasn't adequate. The living area wasn't overly comfortable, I understand it's hard in such a small space but the couch is really terrible. The dishes weren't clean enough and we had to wash everything we used before using them. Guests shouldn't be left to be responsible for dishes, you don't know if someone has cleaned them properly, it's unhygienic.

I liked everything else. The friendly staff and cleanliness especially impressed me.

The only thing I disliked was the mattresses on the beds. They were incredibly uncomfortable and I barely slept. Really unfortunate because there was zero else wrong with the place and I would stay again in a heartbeat if I could get some sleep.

Great friendly staff, great communication, greeted with great respect, accomodating when asked for extra pillow and towels for the spa. The place is currently have some renovations made, but was very good all the same.

That the restaurant was not open but this is in the process off opening soon, they are working hard to do the right things since taking over the management.

My son (7yo) and I thoroughly enjoyed the heated pool and spa. I loved that the room had a fridge, microwave and breakfast facilities, travelling with our own food is a general need when we are doing a road trip around the state. Also liked that the shower and bathroom sink had shampoo and handwash at hand.

WE WERE MET BY FRIENDLY HOSTS AT RECEPTION , GIVEN A ROOM CLOSE TO RECEPTION AND WERE OFFERED GOOD SERVICE WHILE WE STAYED THERE . THE ROOM WAS CLEAN AND WELL SERVICED , HAD A GREAT VIEW DOWN OVER LAUNCESTON CITY .

THE BUILDING AND SUROUNDS WERE A LITTLE DATED AND COULD DO WITH SOME UPDATING . OUR FRIDGE WAS PROPED UP WITH A BIT OF CARDBORD . THE DRIVE WAY HAD A NUMBER OF POTHOLES THAT WOULD BE EASILY REPAIRED .

We let management know that the taps in the shower were on the wrong mounting, so they changed them, promptly. The light over the bed was flickering, & when notified they rectified the problem, straight away.

Shower drain was blocked causing a build up of water, & when reported, maintenamce checked it out but were unable to rectify the problem.