The room was sufficient room, the kitchen was well sized and the washing machine came in handy.

Room location, we were there for 10 days a little further back in the facility would have been nice, we were disturbed many times by overnight guests, even partying which woke our baby. We never saw a cleaner in that time, we had to go to reception and ask for toilet paper or rubbish bags, ideally a cleaner could have come to the door and asked if we needed anything. It took 4 weeks to get our $100 key deposit back, that is a bit much.

beds were comfortable, Mon-Sat room service and pool was great. The location of the property was in the middle of where we were mostly visiting such as our families. Close to IGA and bakery.

I just had an issue with one of the driers that it wasn’t drying properly and I informed the front desk and they said they’ll get back to me because I wanted a refund for one of the loads so I could use the other dryer was then I learnt that dryers and washers are owned by another company or individual and had to wait. I didn’t get a call back and I was completely busy and forgot to follow up on it. I just ended up hanging my clothes on the cloth line and had to delay our plans for the day until our clothes are dried. And the front desk person tagged the wrong dryer. That was my only issue other than that we enjoyed our stay.

Good facilities in the hotel area, with pool, bbq, microwave (guest laundry area) - rooms had enough space for two people to open out their luggage and move around freely. Location was close to the BTP conference centre (15 mins walk) and there's good local shops across the road

Housekeeping only came around on the first day and we could have done with more toilet paper

The location was central to all the activities we attended. The landscape around the area was beautiful to see. The hotel/motel itself was secure and safe for travellers and although it appeared open space the rooms still gave good privacy for us.

One teaspoon was dirty, but was easily rectified. There other teaspoons and they were clean and ready for use so I feel it was a one off.

Staff were friendly and very helpful. Property was clean, bed was comfortable. Location was close to Springwood where I was working. Motel was quiet. I would definitely stay again.

Property was priced high compared to other accommodation and for the basic motel studio room it was.

The location was great, close to everything we needed even the car mechanic across the road. Was nice and quiet.

The bathroom was a little small and the tap in the bathroom sink was leaking water over the sink & down onto the floor. Sometimes there was a sewage smell in the bathroom.

The room was comfortable and quiet. We were surprised at how spacious it was with a nice little ensuite. The location was central to our stay as we were mainly spending our time in the underwood shopping precinct.

No attached restaurant was a bit of a down as we wanted to stay in and not have to venture out as we had done a lot of traveling during the day.

Well positioned for daily trips

The unit had ants everywhere and hair all in the shower plug drain we had to clean it before showering but other than that it was very comfortable.

The rooms were quite modern and they have done a great job doing up the place. Pool was great, big and very clean. Also felt very safe with the security gates.

Slight mouldy smell to rooms with mould in shower BUT in their defence this is always hard to clean. Aside form that the bathrooms and rooms were spotless.

It was a two bedroom towns house, full living room and kitchen facilities. Easy access to main motors travelling either north or south. Very comfortable