The staff are excellent- always trying to help , although they did not have a Japanese/English translator- we were able to communicate using Google translate. The onset is a lovely oasis of hot and cold baths. Free noodles in the evening, ice cream and bottles of water were appreciated. Laundry is available as well. The location is absolutely perfect for Mara park and the JR train line. Starbucks is across the street, in the tourist information centre, where there is luggage depot , free walking tours and English translators. Alongside is a grocery store- fridge is in the room- and a great noodle restaurant and bakery-

Very good location. Super helpful and friendly staff. They provided patches to you for free if you have tattoos and you want to enjoy their beautiful onsen. They also helped me to ship my luggages to next hotel. Room is small but super comfortable and beautiful. Breakfast is very nice.

My partner encountered some strange behaved guys in the onsen with full body tattoos in this hotel. I understand why they restricted people with tattoos in the onsen. But it seems some people didn't care at all about their tattoos. They didn't let the normal citizens like me enjoy the onsen without making an effort to cover the tattoos, but they let some not-well-behaved gangster looking people going in the onsen without covering their tattoos. Feeling very contradicting.

Absolutely fantastic location by Nara train station. Indoor and outdoor onsen with additional facilities and amenities. Lots of character - a hybrid between a conventional hotel and a ryokan. Staff was good and spoke English at checkin.

I was not aware from the listing when I booked that this hotel is a sort of “premium” brand line extension of the Dormy Inn hotel chain rather than a more traditional ryokan. The whole hotel is floored with tatami so you have to leave your shoes in little lockers near checkin - just something to be aware of. Perhaps the worst pillow I’ve ever had at a Japanese hotel.

- Absolutely wonderful onsen experience: For the internationals who don't know how this works: You have to go completely naked. Men and women are separated. Tattoos and phones are strictly forbidden. Per person you get two 15cm stickers to cover up the tattoos for free. The onsen is open from 3pm to 10am so you can go all night if you want. In sum, the onsen experience was the highlight of our Japan trip. 100% recommend! - Overall beautiful ryokan-style premium experience with all the commodities you might need - Free massage chairs that actually do a pretty good job

- We asked about the onsen beforehand via booking message but received no reply - Just one towel in the room, so if you use it for the onsen you have none if you want to use one for your room - No free water bottles within the room

Nice onsen, all the necessities to clean oneself after available, bottomless hot and cold drinks from 3PM to 11PM, ice lollies for free near onsen, free massage chairs, the breakfast buffet was nice, the location was super (opposite Nara train station).receptionists were very nice, helped me book another hotel night in another city in Japanese.

You could hear the trains passing by every few minutes, especially with the windows open, and it closed, still heard them a bit. Also, the matcha from the machine was too sweet, and I wish there were more massage chairs as the 2 ones they have always have queues…

A great place. Close to the train. But never heard it. The staff: TERRIFC ladies and gents, always willing to help, explain and translate Super clean. We had to take our shoes off before entering the hotel... we stored them in lockers on the ground floor. They would even clean the wheels of our suitcases before we took them to our rooms! They had BEAUTIFUL and impeccable Japanese hot baths, indoor and outdoor, a cold bath and a sauna. Ices and ice cream on the house after you used the Onsen In the evening they also served a wonderful noodle soup for anyone who was hungry. Delicious! No charge. We all went to the dining room in our hotel pajamas. Pretty funny - Oh... they provided massage chairs. Amazing. No charge. Yes, a great place...!

Not a thing

The location was great! 3 min from the station, technically across the street. Onsen was wonderful, and everything was really clean. Also there were small bonuses here and there, which made our stay even more comfortable and fun. Breakfast was nice, although they definitely could improve it a bit.

The rooms could have been slightly bigger as it was hard to open a suitcase, but truly that's the only thing I could complain about. We rearrange the room a bit to be able to use it more efficiently.

Everything. I like that you have to leave your shoes at the entrance of the hotel so you can wear their slippers and robe anywhere in the hotel. There’s a gentleman at the entrance who was very helpful to my boy with special needs when he had difficulty leaving his shoes at the entrance. Great customer service. The hot spring was simply lovely and relaxing that we decided to use it for all 3 days. The hotel also has extra surprises for a foodie like me. Location wise, it’s right next to Nara station so it was really convenient for us. The deer park is just a short bus ride away. Lastly, we opted for the hotel’s japanese breakfast and it was delicious!! Still thinking about it now. :) While it’s pricier than the other hotels we stayed in throughout our trip, it was well worth it.

Nothing. Everything was lovely.

I did not use the onsen, but the room was very nice, in kinda modern Japanese style: low wooden furniture, tatami floor, shoji on the windows. Very clean. Shoes off policy through the whole building. You leave your shoes in a locker downstairs and walk around in your socks. Excellent breakfast, the best I ever seen! Amazing variety and quality of food. They also include a complimentary bowl of ramen, but it was served too late in the night. (around 9:30 pm)

The only complaint is that the bed was a bit stiff for my taste, but I guess this is traditional in Japan and goes with the rest of the "wa" theme.

Onsen and facilities were great. Loved the tatami floors..no shoes all through hotel was very nice.

Everything was amazing at the hotel and nice complimentary food offerings....probably a little pricey..booking.com made it difficult to negotiate with hotel. Previous booking was for 30 per cent less and when I wanted to reduce our booking by a night, the room price went up by 150 AUD per night...hotel said we could not manage our booking with them and only way was to use free cancellation policy. When I rebooked, price went up but not able to be cancelled. Then was advertised later for the cheaper price. So..not really a complaint against onyado but rather booking.com