It was close to everything. There is a Walmart 15 minutes walking distance. The basilica was very close and they provided drop off service only. They also had reliable transportation just a bit pricey. Lastly, they have computers which helped my daughter out with an assignment she had to turn in.

I messaged them about getting there earlier, but they replied once we were there. The attendant said we could check in at 1pm but it didn’t happen. I reserved two room, so they wanted to give them far away from each other which upset me. We had to wait for one on the same level. Since we got there early it was breakfast but it wasn’t offered. Other places do provide breakfast even if you’re early. I just had issues with the check in.

I really love the property, very beautiful, full of details and comfortable. They even have a shuttle that can take you around 5km of the property that it´s complimentary. They are located just across the street of a supermarket. The room was nice and spacious. The smell of the hotel it´s very nice as well. You can have water and coffee all day and night complimentary as well.

The staff lacks attention to detail, and to be more cooperative. One night I ask for a disposable spoon and they said they can´t.... I mean the have it all the mornings. It´s just they don´t wanted to cooperate.

I loved the staff especially the breakfast staff! They were my favorite. They are such good heart people. There was also a young man who worked the door that was very friendly. I lost my AirPods, and he called my Uber driver for me to check to see if I left it in his car since I do not know how to speak Spanish. Then, he came outside with me to see if I dropped them, and we found my AirPods on the floor outside. Also, they work very hard, and I admire their work efforts!!! I would come back because they treated me so kindly and made my stay enjoyable. It is very close to the Basilica of Our Lady of Guadalupe. That was my whole purpose of the trip was to do a pilgrimage. It is also right next to a supermarket that has a delicious and fresh bakery ☺️☺️! It’s easy to take an Uber to get to other parts of the city. If you speak Spanish, you’d probably feel comfortable taking the bus. I did take the bus out of the city, and it was super easy, comfortable, and great price.

The beds and pillow could be better. But those are minor issues lol. Maybe an American thing……

We were looking for a place close to the Basilica for the feast of Guadalupe for a reasonable price. We were able to walk there in about 45 minutes. (See photo of boulevard walkway). The hotel was safe, clean and quiet. The breakfast was varied and plentiful. The staff was friendly and helpful. Whenever the food was empty, they were quick to replace it, or fix the coffee machine, when it was not working properly. (Upon request). A very helpful attendant was able to replace my room supplies when I told him my room number and had opted out of a personal room cleaning.

I think the plates and utensils should be placed separately from the coffee area, so the crowd of people doesn't get stuck there unnecessarily when looking to get food.

The breakfast was nice! The staff were so kind as well! This location does offer a free shuttle service to get you anywhere from around the hotel. The staff even hooked up with someone who would help us get to the airport after we checked out, which was at around 6 AM.

Really wish there was more amenities in our room. Not sure why there was no microwave for the non-deluxe rooms. There should be less chair on wheels as well. A lounging chair would be great.

Accessible in the Basilica

Staff didn’t know to speak English. Collected us 1 day stay in my credit card and explained to them that the total amount we book in booking.com. Still hotel charged in my credit card. Kept on calling the hotel for refund but answered once but the customer service didn’t know to speak English. Filed complain to Booking.com and many thanks that they refunded the money after a week.

Beds were comfortable, bathroom clean, breakfast was very good and the staff was friendly and very helpful.

The only problem we had was the shampoo and conditioner was taken out of our shower during our stay. They weren’t empty and nothing was put in its place so we were missing the shampoo our last day at the hotel. Also our plastic water bottles were removed and thrown away and we still needed them. But other than that all was great.

We liked the cleanliness, the space was nice and quiet. The breakfast options were good, the staff was super friendly and welcoming. It was comfortable to stay here.

I would remove all of the disposable forks and spoons. I think the sustainability is very important nowadays and the effort of removing the wrapping plastics from the food and cutlery would be very appreciated hehe..

Location is good, public transportation is available about a block away. The hotel was clean all around. some of the staff is very nice the other ones no so much. The managers try very hard to keep everything in place but is obvious that they are not there 24/7. Thanks to the lady who works in the kitchen she was very friendly and try her best at her job.

The beds were in the hard side, personally I did not enjoy my sleep but that could be only a personal experience. The breakfast menu was okay most of us during my stay had to be asking for certain items and this happened every day of the stay. I did not like the attitude of some of the staff, personally i will give training to this people so that they remember they have a job because of travelers.

Staff was friendly and able to deal with my lack of Spanish. Day or night, they always found time to help me.

The internet was spotty but not so much as to frustrate my purpose.