I loved that from the moment you arrived you felt like family. The staff was so kind and welcoming. They show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby. The service was fantastic and they anticipated your needs before you could even ask for anything. The food was delicious. Highly recommend the steak tacos. There is a calm and spiritual presence about the place and you’re surrounded by nature. I LOVED watching the tiny fox run around outside of our room at night, beautiful butterfly’s and some cool insects. The rooms are comfortable with everything needed, the plunge pools outside the rooms were so lovely to cool off and the private cenote is unbeatable. The water was cool and refreshing. They provide life jackets and pool noodles for you to use if needed. I cannot say enough great things about this place. I will definitely be back.

Once you arrive it is very peaceful and safe. The room is very private and clean, the bed is comfortable, and the food at the restaurant is excellent. The private cenote is full of fish so it's not very clear. There is a wooden walkway at water level so you can check it out without swimming.

The main thing to know is that the hotel is down 7km of unpaved road in fair to poor condition (some sections are fine, but there are many large pits and potholes, some rocky and some muddy). A SUV is highly recommended. The staff is small and needs to multitask so don't expect restaurant-level service when you dine. The menus are only in English with prices in USD, but none of the staff speak English so there was some miscommunication.

We had such an amazing time at Alma Maya Resort! The road leading to the Resort is quite challenging. But once there, everything was perfect. The private cenote and the sounds of the jungle were amazing. The room was really cosy and the beds were very comfortable. The food was absolutely delicious and the staff was so attentive and super friendly! It was absolutely worth the price and the difficulty of getting there.

Nothing. All was great. Keep in mind, that the road has massive potholes. We rented a SUV and that seemed like a good choice. I would not try it with a small car.

The resort is great, unique and new. The staff really goes the extra mile throughout the entire stay. The room itself is very modern, clean and comfortable with all the amenities needed. The bubbles are private so do not worry about that. The amenities offered are very unique as well. The restaurant offers very good and simple food prepared there. There are also a few board games and a pin pong table to play while being there. The cenote is quite incredible, only for the guests. When we were there we had the cenote all for us which was an incredible experience. There are other services offered which we did not have time to try. If you are looking for something different and outside the chaos of Cancun this is really a nice place to stay.

Only two things to note: 1. It is not too easy to reach the location with a normal car. You might prefer to get transport to the accomodation or get a SUV. I think it rained in the period we went so the wholes in the ground were quite large and it took us a long time to reach the hotel. For sure do not recommend to travel after sunset. 2. It does get a little humid in the rooms at night.

From the first moments we arrive until the moment we left Yannin and her team treated us wonderfully. They made a special effort to help us celebrate a family birthday. It was a truly fantastic guest experience for us all. Nothing was too much trouble, they made great vegetarian food for us. The food there was first class.

Alma Maya cannot be faulted.

The level of service and attention was amazing and way beyond the price.

No complaints

Very peaceful, the perfect getaway....in the jungle. Christian and his team were great and very helpful.

Had to leave!