Modern, clean and well located for Cancun airport

Only minor complaint is apparent inability to charge drinks and food to room. Maybe, that was just while we were there. Also, bar staff seem a bit reluctant to give you change when you pay in cash. Could these two things be related?

The Avani Airport Hotel stands out as an excellent choice for travelers looking for a place to stay close to the airport. The hotel prides itself on well-maintained rooms and facilities, ensuring a comfortable and stress-free experience for its guests. A standout feature is the complimentary airport transport provided on the hour, making transitions to and from the airport seamless and convenient. For those with some time to spare, the hotel's proximity to an outlet mall is a plus, offering an easy option for shopping or simply passing the time. The hotel's amenities, including the gym and pool, are well-appointed and add value to the stay, although it's worth noting that the promotional photos, particularly of the common areas, might give the impression of more spaciousness than is the case in reality. This discrepancy was most noticeable in the gym and pool areas, which, despite being smaller than expected, were still adequately equipped and enjoyable. The pool, located on the ground floor, provides a cozy spot for relaxation, equipped with a handful of sunbeds for guests. In summary, our stay at the Avani Airport Hotel was very satisfying, with the value and price matching well. The hotel's thoughtful amenities, including the stress-free airport transport and its location near an outlet mall, made our stay not just convenient but also enjoyable.

This hotel is conveniently located near the Cancun airport and therefore is great for a night stayover if you are traveling elsewhere. Rooms are comfortable and have good noise insulation.

It always takes a while before the front desk staff checks you in and you are in your room. It seems their system is slow or they have to go through many steps to get people checked in. After I landed at the airport, it took several phone calls to get to speak to someone at the front desk and then when I finally got a hold of them and requested a shuttle, they said that had to be done in advanced, but the webpage or the booking form doesn't specify how far in advanced, so a big area of opportunity there.

The hotel is super modern and is really cozy. We stayed in a studio room and it was huge, it was really nice! We decided to stay here because it is close to the airport, so we only stayed 1 night. If we would have a longer trip, this would not have been our first choice, as there is not much to do within and outside the hotel. I know that they are currently building a huge shopping complex next door though. The breakfast buffet is super good with lots of options! Overall the price/quality ratio is a SUPER deal :)

It would have been nice if the bathrooms would have tubs and not only showers. When we arrived we were greeted in a very friendly way, someone also helped us with our luggage. When we did the checkout, nobody was there to help with the luggage anymore (it gave the impression that they are not interested to provide a good service anymore). As vegans it was a little hard to find something to eat a la carte and since there are no other current options to eat out, we had to adjust and eat vegetarian food.

Being 5 minutes from the airport, you will pay ridiculous prices for a taxi b/c of the monopoly. Also, there are no ATMs at hotel or surrounding areas. Staff was not personable.

Great location super close to the airport. Staff was nice. Modern, great beds, amenities smelled really nice. Surprise, a new outlet shopping mall across the hotel.

In the bathroom, inside the shower we found mold on the walls and floor. A LOT

The Staff were pleasant and accommodated us reasonably, holding our bags at no cost. The room was what I asked for. The bed was comfortable, the hot water was clean, there was quiet around the floor, and there was no heavy noise close by the airport. I think we visualized some shopping mall, but we were unsure if it was built or where it was. The hotel offers food, and it has a bar, which is very convenient if you are hungry and want to eat in the hotel.

It was difficult to get out of the garage; there was nobody to open the door, and there was not a good signal when I called the Front desk. I had to wake my friend up to come down to the front desk, which slowed down my time a lot. About 30 minutes later, I had to turn in the rental car. The hotel is beautiful on the outside and inside but not close to the city. It is close to the airport, but to Playa del Carmen by car is about 45 minutes, and to Zona Hotelera is about 55 minutes (mostly traffic).

Truly a great breakfast. Expensive but lots of fresh fruits and veggies, made-to-order eggs, great variety. Excellent spot for one-night stay if you need to go in or out of Cancun airport and be close by. Free shuttle to airport leaves every hour. We stayed at the City Express by Mariott on our way in and this was a little more expensive but a million times nicer/cleaner with a breakfast that was also a million times better. Would stay here again any time I go in or out of Cancun airport.

Still felt overpriced after traveling around Mexico, but this is Cancun, so maybe I shouldn't have been so shocked by the price tag.

Hotel cleanliness and comfort

Very very bad staff. At reception they put our bags in a different location upon (early) arrival and couldn’t find it. At the restaurant they treated us badly. Granted that the restaurant was full yet they served others but not us for the first 45 minutes. We got our food after one hour and thirty minutes. The food was cold. Finally, we boiled our ride to the airport the night prior; next day at checkout they said we did not have reservation and will have to take the late bus (and miss our flight). Horrible staff!!!

We only wanted to stay for one night as we had a flight the next day, very modern and clean hotel. Excellent value for money. Decent sized room and we liked that we could check in online before we arrived to speed up matters. Great air con and the food in the restaurant was really good.

Our shower was leaking from the seal in the shower door. It soaked the bathroom and would’ve been frustrating if we were staying any longer. I mentioned this when we checked out so it could be remedied for other guests.