The location was picturesque, but as all the reviews and cautionary tales state, beware of the 138 steps to the room. The view was outstanding!

Because we traveled during the off-season, we had a lot of difficulty finding breakfast (the hotel doesn't offer during the off-season) and dinner (many restaurants close before dark). We had to travel to another town for coffee! Please offer a teapot or coffee maker in the room. Also, I was confused why some sort of breakfast was not offered to us even on the day the hotel was not closed. We had to pay for coffee when during other seasons, breakfast is included. So, if you travel to the Cinque Terre during the off-season season, stay in another town as Vernazza was not set up for tourists during December.

Room for 3 (3 twin beds) didn't have alot of views but it was clean. It is a bit dated inside but was fine to sleep. The views from the top balcony where breakfast is served were beautiful. I enjoyed a sunset glass of wine at the bar/ breakfast area. Shower was compact but worked well. The break fast was great! I was so happy they had gluten free crackers, muffins and breads. It was very much appreciated!!!! It's important to know that the rooms are a hike from the check in. You check in at the restaurant then they take you to the rooms. From the street to the room was step 99 steps. The last 2 flights were a very tight winding staircase. We had backpacks so it wasn't bad. Would be very challanging with big suitcases!! Staff was also kind enough to store our bags after check out so we could explore other towns before leaving at the end of the day.

My only issue is the twin mattresses are a bit old. You can feel the springs in the beds. They were not to most comfortable of beds but this was not as bad as the B&B we stayed at in Florance. The staff wasn't super resposive to questions emailed online. I only ever got 1 response to 4 different sets of emails even after contacting booking.com. Room is dated in looks for the $200+ a night but the location was great.

The view from "the Deck" where breakfast was served and drinks and snacks were available during the day was absolutely exceptional and the atmosphere was great. The staff were all lovely. We ate at the restaurant on the square which was lovely too. It was a great place to have as a base to explore other towns along the railway line and walking trails.

The stairs are hard work with cases but the staff were really helpful and offered to take them up and down for us. The stairs are well advertised and are the reason why the views are so good and it is quiet away from the business of the square. They are well worth it.

Great location if you want to stay in Vernazza. It's right off the main plaza and really close to both the water and the train station. They let us check in early when we arrived. Room was clean and adequate. Breakfast included on The Deck is a really nice touch! There was also a common area balcony for hotel guests to use which overlooked the water and was awesome to sit on for sunrise and sunset.

Be prepared for a lot of stairs including several flights up to the hotel, and potentially 2 more flights in the hotel and even some stairs in the bathroom. (This is expected, just stating). Also there were only two outlets in entire room. My partner and I each used one for our devices and the tower fan they provided did not have an additional outlet to plug into to be able to use.

I don't often gush but I adored this place from the moment I arrived. Check-in was at the bar which is on the main street in Vernazza - and was heaving with tourists even in October, but I was immediately taken up (a lot) of stairs through winding back streets to get to the room itself in a house on top of the cliffs overlooking the sea. Up there there was also a private terrace and a bar serving drinks and the most delicious aprtivi. The staff were all incredibly friendly. I would love to return.

Be prepared for a lot of steep narrow stairs - but if that doesn't worry you (it didn;t bother me) I can't really think of any other negatives. And if you don't like steep narrow stairs you might want to think twice about visiting Vernazza anyway.

The view from the breakfast room was amazing. Just perfect. Food was good but could of used more hot dishes, pastries and fruit... We could hangout our wet clothes or towels on the line outside the window. That was really nice. It was clean. Nice view out the window. Loved the walk up to the room even with all the steps. Loved the sitting balcony . Beautiful view

The mattress. Horrible. Could feel the bar. And it was hard. Hotel needs to invest in new mattress . And pillows. We slept but that’s because of all the walking we did. Breakfast could use hot food and more fruit.

Vernazza is a beautiful, quaint little town & everything we hoped it would be! Gianni Franzi includes an amazing breakfast buffet on the side of a cliff, looking out to the sea. They also offer another quiet, spectacular space that you can spend time relaxing and taking in the view. Our room was at the very tip top of the property (right below the castle) & had more gorgeous views. This was one of our favorite places during our trip to Italy!

The steps were challenging to say the least, which they inform you about, but you can't actually understand until you are the one climbing them. We are both in our 60s, in good condition, but did struggle at times getting to our room LOL After a staff member takes you to your room, make sure to take pictures coming down because you can get lost in this menagerie of steps & rooms. We did witness a young woman who was lost! If you have luggage, I would recommend bringing as little as possible (this was difficult for us, because we didn't want to leave it in our car in LaSpezia). You might be able to request a room lower to the street if you are concerned about the steps.

great location and staff….beautiful terrace overlooking sea for breakfast.

very steep climb up to room…I had a carry-on bag. If I had had a large luggage, it would’ve been too difficult to get up to my room.

The room was quite small, but functional. The breakfast was great! My room had a good view. This hotel is very central, the location is perfect.

The bar where I had to pick my keys up was closed on the day that I arrived (Wednesday). I knew this in advance, but I could not email or message them to notify that I have arrived. I had to phone. I can't call internationally from my phone, so it was quite a mission to get hold of the person to let them know that I have arrived.

Location is very good. Breakfast was wonderful and the location of breakfast area overlooking the water is fantastic! There was a nice sitting area and patio over the water just outside of our rooms. Checking in was very easy at the restaurant and the staff is super friendly. From reservation to check-out, the staff was super helpful.

Bathroom could have been a little cleaner in one of our bathrooms. One bathroom was very clean. Be prepared - it was 116 steps up to our room. Pack lightly!