Tried the room for 6 people: very large room, 3 bedrooms, 3 bathrooms, large living room, kitchen with oven and microwave, dish washer, washing machine, dryer, two balcony, Nespresso coffe machine, Apartments share some facilities (gym and swimming pool) with the Portman Ritz hotel. Breakfast was included (you get vouchers): you can choose between a western restaurant (Baker & Spice) and asian restaurant (Saigon Mama). I normally prefer western breakfast... but the quality at "baker and spice" was not so good. Even the coffee was better at the asian restaurant! Go for it! Restaurants are downstairs and you need to exit the apartment building to reach them. Personnel was kind: they will replenish coffee, and other stuff if needed. Just ask. Suggestion: ad an option to have breakfast at the "Portman's" (the Ritz reasturant). I would pay an extra to have breakfast there! It could be possible since the property of Ritz and ServicedApartment is the same. 10 minutes walk to subway station (Line 2) 50-90 minutes drive from Pudong Airport (Taxi will take about 200-250Rmb) . Plan accordingly Room rate might look expensive, but you get a good value for the money (you are in Shanghai center after all)

Add an option to have breakfast at the Portman's... I would pay an extra! To access to gym and swimming pool need to make a registration every day: you get a voucher that allows 4 persons access. If your group is larger you need to insist to get an additional voucher.

Although the apartment was not as nice as the previous one we rented (this on is on the 11th floor), it has everything of what was promised in the booking: it is spacious, with clean and larger bathrooms. The staff (reception and cleaning) were friendly. The apartment is cleaned every day, which is nice. We like the fact that there is breakfast included in the apartment, where we could go to one of the two small café nearby. The beds are comfortable, the sound isolation was good. Overall, we enjoyed our stay. Good local Chinese restaurants can be found outside of the Shanghai Center complex.

There are certain distances to the local restaurants. The small eateries within the Shanghai Center complex are oriented to Westerner taste with exorbitant prices. Getting a taxi is problematic without a local-app. We went to Ritz-Carlson front, where the bell-captains seem to have their own “preferred” taxi drivers.

The complementary breakfast and facilities were excellent. The serviced apartment even had a supermarket nearby, and the front desk staff were helpful with check-in and our online deliveries.

Booking.com providing the address in Chinese would have facilitated the check-in process, especially for a large group with elderly members. A big thank you to the Ritz-Carlton staff who guided me and looked after my luggage while I searched for the correct building in the complex.

Location, facilities and breakfast.

WiFi very poor and annoying. Constantly being cut off and need to put in mobile number every single time to get verification code; and half of the time doesn't even work. Cleaning team is not dedicated enough, not as good as last time (Aug 2023) we visited. For example, dirty kitchen towels are not replaced, dirty socks will be just left where they were, after their vacuuming/cleaning the floor.

We had the “penthouse” on the top floor of the west building. It is a great apartment: spacious, clean and having a nice view. Additionally, there is a private terrace on the roof-top, which is rare in Shanghai. The apartment is cleaned daily, where coffee capsule are provided. In particular, we appreciate the early check-in since our flight arrived in Shanghai early. The communication with the hotel were always friendly, prompt and professional. The breakfast vouchers were provided, which also made our stay enjoyable. Overall, we enjoyed our stay very much. Due to its large space, it is a perfect accommodation for families with older children.

The distances to the metro station and difficulties to get a taxi without local Apps. The high price.

LOVED the breakfast at Baker and Spice! Loved the amenities nearby. Loved the washer and dryer in the apartment- very new and works very well. Gym facilities at Portman Ritz carlton were great.

One of our toilets keeps getting clogged and we had to call the service staff in a few times. Rooms were comfortable though pillows were a bit soft. First part of the trip- the 2 apartments we booked were on different floors. 2nd part of the trip- they were very close and on the same floor which is great.

Location is unbeatable. It literally is in the centre of the city as the name suggests. There are multiple subways lines nearby that pretty much reach every corner of the city. Room has a very functional and well-kept kitchen. But there are also plenty of stores, groceries, restaurants nearby to choose from. Residence is a facility galore. Family loves it and we are return guests. This is our home away from home.

None!

The location and the service from the staffs were good. Breakfast choices of the 2 restaurants was great.

Except for the master bedroom, the other 2 bedrooms bed were queen size and not comfortable for 2 persons to sleep. Suggest to give choice of 2 single beds instead in the other bedrooms.

The property offers excellent services, from the friendly helpful staff at the front desk to the excellent daily housekeeping to the responsive customer service. The location is convenient to public transportation, shopping, banking, and other services.

The balcony door to the master bedroom could be more sealed and soundproof. At time, the noise from outside felt loud.

The apartment is clean, very comfortable and the rooms were spacious. Staff at the front desk was amazing. Location is downtown with many malls and eateries around, there is even a supermarket just stone-throw away. Train station was near. For breakfast, there were 2 proposed venues; Laduree and Baker & Spice. Breakfast options are good on their menu.

It could have been better if the staff are able to converse in English. We have 4 individual guests at the apartment and we were only given 3 sets of keys.