Renovated, convenient, super nice

“Room Service.” That was disappointing. The pancakes dropped in a cardboard box. No plates. No silverware. Scraping syrup off a piece of cardboard with a plastic fork is not “Room Service.” If it was advertised that you offered a Starbucks To Go/ Delivery service I wouldnt have been thrilled, but I wouldnt have expected “Room Service.” This is a poor look and you should reconsider it.

Clean & neat room. Plenty of space for one person. Nice amenities in the room. Great area for taking walks. Great staff--friendly, professional, & courteous from the servers for breakfast to the housekeeping staff to the registration desk staff. Demetrius at the registration desk was especially helpful.

No microwave in the room as I've experienced at other hotels. The microwave in the common area near the ice maker was a bit inconvenient. Was a bit disappointed that two weeks later when I was coming back to Boston for a second trip, the rates were significantly more expensive. This may be a hotel industry thing or a time of year thing, but it seems to me that the rates for the beginning of August and the end of August should not be that different.

Location and breakfast good.

Had difficulty with booking. Had booked thru Booking.com and registrar could not locate booking. We waited in excess of a hour while she called and trued to resolve. Final outcome was they had added my middle initial I. Front of last name which is why she could not locate. After traveling 5 hours waiting to obtain room was very frustrating.

All of the food we had for dinner and breakfast was excellent. Service was excellent. Location was great, right off the highway. Staff was friendly and helpful. Comfortable bed and great shower.

Not alot to pick on but complimentary morning coffee in the lobby would be nice. I never use those coffee pots in the room because the coffee tastes terrible. Had to but frim starbucks instead. The one thing that would have made the hotel perfect is a hot tub. However the pool area is beautiful.

Room was spacious and very clean. Bathroom was also renovated, well-maintained and convenient. Staff were excellent, very warm and helpful. Was there for a conference, and stay was convenient as shuttles were arranged from and to the hotel.

The air conditioning unit in the room was old and loud, and was hard to control - it didn't have an option for having the air going without heating or cooling. Also, it was floor-mounted in front of the window, so would blow straight up at you if you wanted to work from the armchair near the AC, or even move the curtains. Was super happy that they provided a microwave in the common area, but would have been great if the microwave was fully functional (plate wouldn't spin as rotating bit was broken)

Quiet. Nice sized room and comfortable pillows and bed. Easy parking. Right off interstate. MOST IMPORTANT: I was allowed to check in at 8:30 am which was awesome because I had been at the hospital for my brother’s surgery and needed the room while I waited for him to get out of surgery 10 hours later. I am so grateful! Thank you so very much!

So minor, but since you asked: the shampoo smell is very masculine. I was glad I had some from another hotel. You need more light in the room. The desk light had a really white bulb that I had to turn off. The housekeeper came into my room twice without knocking. That was not good. But those are just my personal preferences.

Location is good for use for our purposes. The Panera nearby is decent eats. Good location overall.

The amount of noise eminating from the front entrance area super early in the morning with a truck backup alarm going off for several minutes. Don't like the extra charge for the garage, but it is what it is.

Location was lovely, out of the city, nice walking distance to local shops and transport links. I LOVED the Baza market nearby and found the most delicious food I've ever eaten. The staff at the hotel were really friendly and helpful.

The air conditioning unit in the room was quite noisy and couldn't be set on a lower fan strength. The fridge was a little too effective at keeping things cold - my food froze overnight.

The people at the front desk were exceptional. I had reserved the wrong day but they patiently helped us work through our booking app to correct it and to keep the same price. After six hours in the car, they made things perfect

The breakfast didn’t match the quality of the dinner. Te food wasn’t really warm enough and the coffee was old. The staff however wee great

Employees were friendly, and the room was comfortable.

We stayed at level 1, but no elevator led to it. We needed to carry our luggage from the ramp outside the gate to the corridor of level 1 (it was raining), or go up half a floor by stairs, which was very inconvenient.