The location, the hotel itself, breakfast was lovely with a great service every morning by the staff working there. Restaurant food was very nice too. Nice coffee shop next to the hotel for a great coffee and easy to access to all Antigua sites.

The company they’ve booked for us to do activities felt it wasn’t not very safe as we had a bad experience. But it was not hotel directly. I would just say to book your expeditions with a proper company listed online.

the garden was lovely, location is perfect!, rooms are beautiful.

we had breakfast included and when the person helping us offered us juices without telling us that there was an extra charge, once we finished our breakfast we moved to our room, and then he came with an invoice we where surprised when he never gave us the heads up of the extra charge for the juices, was not the money but the not communication upfront.

The room was large and spacious, the bed was fairly comfortable and the restaurant staff were super kind.

The rooms were expensive and then they overcharged us and we had to spend time trying to get the difference back (we eventually did). The linens had some stains and the tub had trouble draining. Also, there was no A/C and the fan they provided was so loud, we slept through our alarm because we couldn’t hear it over the fan. Just small things here and there. Nothing huge.

- Friendly staff - Nice facilities - Cozy environment - Super close to Antigua's central square - Lots of restaurants nearby - Room was clean and tidy - No weird smells (I've had bad experience with humid walls at other places)

Our bathroom had a bathtub which was very nice. However, turning bathtub lights on would also turn on bathroom extractor fan which was quite noisy. So, it was a little difficult to relax in the bathtub while listening to the rumbling of the extractor fan. Bathtub area was quite dark too so turning off the lights was not an option either.

Perfect location, excellent facilities, great breakfast, and Nicholas. Nicholas seemed to be there to help at any hour of the day or night. Even with the language barrier, he took the time to learn our names and do everything he could to make our stay enjoyable and comfortable. He definitely went above and beyond in everything he did for us.

I'm sure I could come up with something if I wanted to be nit-picky, but it would just be petty stuff, so not noteworthy at all.

Quiet, peaceful, sophisticated oasis one block from the bustle of Central Park. I loved this place! Mission style decor - terracotta floors, crisp white sheets, very clean. (Special thanks to Joseline for her friendliness and help during our stay) Unlike nearby hotels, the onsite restaurant caters almost exclusively to guests and closes at 4pm, which contributes to the tranquil, private feel of the property. The glory of Los Olivos is the profusion of beautiful plants and gardens throughout! Most guests are 30-50 year old Latin Americans and North Americans. Possibly not best for young children or travelers hoping to meet new friends or party at their hotel. Some rooms have interior stairs with bathroom downstairs and beds in an upstairs loft. If you don't want stairs pay attention to the room photos when you select and add that request in your comment to the hotel when you book. I highly recommend Los Olivos - booked 2 nights and extended to 5 nights!

Clean rooms, good location, good breakfast

Arriving 2 hours before check-in, bags could go in room as it was ready but they wanted $30 for early check-in. 2 extra tortillas for breakfast, $2.50. I lived in Guatemala 18 years and know. Paid $100 a night and don't like being nickled and dimed.

Perfect staff, location excellent, interior super. Hotel worth to be on the top of all Antigua hotels. Room was provided to us even before check in time with out any extra payment

Some notes: breakfast good but far away to be wow. No fridge in the room, no tea maker or coffee, room too close to the restaurant area, guests are too loud and uncontrollable

Staff, location. Cleanliness The staff were extremely welcoming and eager to help .

The wine. Was too cold for red wine . Breakfast includes 3 options, which were all good orange juice was extra, and so was my tea. I arrived at night. Should maybe have a little light outside for the signage .

Loved how close it was to the main Plaza. The staff was super friendly and the location is gorgeous. The rooms however did not have AC, but it was not required for the time we were there.

They should have more breakfast options in the menu.