Everything! The service, staff, receptionist were all amazing, helpful, polite, genuine! The restaurant in the lemon garden “Zest” was close to michelin quality food, and excellent ambience and music. The breakfast was good, it could have been slightly better. The architecture, design travelled us back in the 50’s and 60’s. Raymondo was the happy note every morning! The location was incredibly central, close to everything but isolated without noise. The pool at the roof with view of the entire Sorrento, calm enough for relaxing and nicely decorated.

Our room patio! My mistake I shouldn’t have selected garden, it was under the lemon garden and no view at all.

The hotel is impeccably clean. The rooftop bar and pool are a huge plus with a great view and service. The hotel is close walking distance to Marinas Grande and Picciola. It is just steps from center city, home of all the shopping and restaurants. Breakfast was excellent. You have a huge variety of fruit, pastries, eggs and an omelette station. You are greeted daily by a great maitre d, Raimondo. He remembers your name after your first visit and greets you warmly every morning.

The only negative and it’s not a big deal, there is no ice machine any where on the premises.

We were upgraded to a larger room on arrival. The car parking service was really good, I liked handing the car keys over for parking. Breakfast was good and all the staff were always friendly & courteous. I liked the rooftop pool and bar area. The pillow menu was good, the turn down service was appreciated.

Maybe the option of porridge for breakfast, also a selection of seeds and nuts, and perhaps some smoked salmon. Otherwise little to suggest other than the observation that the hotel reception area seemed too large and not the best use of space.

Beautiful furniture, setting, garden, staff, location, breakfast, amazing loght/ noise control in bedrooms. Very Grand!

Coffee was terrible, 3 nights of requests for hot soya latte/ cappuccino! I thought italy was renowned for coffee!!!

What a little slice of heaven this hotel was. After 3 weeks of travelling Italy we stayed here for a few days to recharge our batteries. And recharge it did. The hotel is just magnificent. Very old school Italian. All of the staff were exceptional and made you feel like you were the only guest. Breakfast was delicious with great choices. The rooftop bar and pool was amazing. Such a beautiful view of the water. Located in a fantastic location. Everything at your doorstep. If you’re in Sorrento, treat yourself to this amazing hotel

The hotel is located right in the middle of Sorrento and has a parking garage underneath. We got a double upgrade to a beautiful room with a nice view of the sea and surroundings. The rooftop was even better than we expected, the pool was bigger and heated although it was already November. The staff is super friendly. The breakfast is a feast. The lunch is delicious and a nice choice of food. What we didn't know was that the restaurant Zest had a Michelin star awarded chef so we had dinner there. The food was amazing!!

Can't come up with anything negative

From all our breakfasts at many nice locations, this one ranks in our top 3. Not only the variety of food but especially the highest quality of products is one of the best ever. The Maitre at the restaurant, Mr Raymondo, deserves an extra appreciation for his super professional and service oriented approach. The rooms and whole hotel environment breaths high quality refined aesthetic pleasure.

Although the location is perfect to visit city and beach, the downside is that it captures street noises and late-evening-garden loud sounds directly to the room.

We went for our honeymoon, and were upgraded to a better room with a bottle of prosecco. The room had a balcony with a view of the lemon tree garden and the bed was huge! Breakfast was fantastic and had many different options both hot and cold. The bar upstairs did lovely cocktails and lunch and the pool was heated. All compliments to the staff who were unbelievably helpful. We didn't try the restaurant as it was very expensive, and because of the time of year, was very empty too. There are plenty of other food options around, the hotel is very well situated. Overall, we had a fantastic stay and are very grateful to have spent our honeymoon in such a wonderful place

The bath didn't stay full.

Great hotel at its best when the sun is shining and you cab take in sunset hour on the roof terrace and enjoy the pool. The gardens are full of lemon and orange trees really lovely. We got upgraded to sea view suite which was lovely.

Our only disappointment was the arrangement with our taxi transfer to airport. We were told it would be 160 euro but the reception staff didn't tell us we needed to book this in advance. On the Sunday when we left they called us a regular taxi and it ended up costing us 250 euro! I feel the hotel should ask you on arrival if you require a transfer om departure and arrange it for you then. Taxis are daylight robbery. My advice is to avoid at all cost. Next time we'd hire a car.

Super view overlooking lemon garden and the gulf of Naples. Rooftop pool was delightful, with an even better view of the Gulf. Hotel is very welcoming, with a gorgeous open reception area. Hotel sandwiched between the main shopping and restaurant area and the beaches. It was a super location. Took advantage of valet parking at the hotel, which is very helpful (and efficient). Chef was brilliant - and I would recommend putting one evening aside to walk through the tasting menu - preferably with the wine parings. The food was inventive, brilliant in terms of taste and texture, and good enough to convert my son into eating mushrooms and tomatoes - two foods he would otherwise avoid!! Take the breakfast option if offered. It is totally worth it - wonderful varied food, with excellent service.

I cannot think of anything that I did not like.