The location was great, it's in the heart of Old Lisbon city. The design interior is beautiful, it's like an museum. The staff was polite and helpful. The bed was comfortable.

The breakfast was ok, but it was almost the same each day. During check-in they asked our card details, including CVV and expiration date, for security reasons they said - in case we broke or use something from the mini-bar; which is illegal I must say, you cannot ask such details. I recommended them to change the policy to ask for 50 EUR cash during check-in and return them during check-out, hope they will implement it. I bit pricey.

The location was perfect to get around the city; the room was spacious and clean; the breakfast was the perfect way to start the day; the staff was exceptional! Daniel was always there to offer great suggestions for restaurants and calling ahead to make reservations. He is very knowledgeable about Portugal’s history and culture and shared much valuable information. Catarina was so kind and quite knowledgeable as well. She made excellent recommendations about our trips to Sintra, Belem and Oporto. They were genuinely interested in our having the best experience in Portugal.

The building is over two hundred years old but has been well maintained. The room we stayed in was very spacious and had a lot of style. We booked a large room for a four-night stay, and it exceeded our expectations. It felt like we were staying in a cool guest room of a castle. The hotel is in a great location, with many local restaurants, attractions, and boutique stores within walking distance. The breakfast was delicious, and the staff gave us a warm and personal welcome. It was such a great stay!

The breakfast area is a bit small. Since we were on the second floor, it didn't bother us without an elevator. Despite that, we had a great time staying here.

The staff (especially Daniel and Katarina) were really attentive and sweet, the location is close to everything, our room is so spacious (restaurants next to it are great food, there is a Michelin restaurant not too far!), the welcome wine, fruits and treats inside the room were really nice and thoughtful, breakfast was delicious! Easy to get around, Uber can pick you up right in front of the hotel.

Nothing really to complain about, just note there is no lift but they make arrangements to help you with all your luggage so no problem at all. Also, temporary plumbing noise when water is turned on, but it goes away after using.

The staff was amazing! Emails prior to our arrival were answered quickly and our room request of twin beds was honored. Staff made reservations for our dinner our first night there and the day staff had wonderful recommendations for how to see the city. Breakfast both days was amazing, with so many options - so good to have eggs after so many days of walking the Camino. We had an unfortunate experience the morning we left. Having booked a taxi the night before to the airport - the taxi never came. The staff called every taxi company and were so stressed on our behalf - even running down the street to try and hail a taxi for us. In the end it all worked out - and we did catch our flight (without a giving them a proper thank you) So...Thank you! I can't say enough about this hotel, the location and, most importantly, the staff!

Nothing!

A very central location at the heart of Chiado, close to the Baixo/Chiado subway stop; an elegant building — once the palatial city residence of a wealthy family — within walking distance of multiple restaurants; a large, well-appointed, beautiful room with big windows, elegantly decorated with antiques — probably the palace’s former dining room judging from the garlands of fruit carved on its ceiling; a luxurious black marble bathroom with plush towels and robes; a beautiful breakfast spread served in the tiled former kitchen; very pleasant staff — almost perfect…

… but the breakfast room (former kitchen) was right next door to our room (former dining room), meaning we were woken up every morning at 7:00 by staff preparing breakfast…

This is a unique building given that it is over 250 years old and is one of the few buildings that survived the 1755 earthquake. All rooms are on the first floor (note there is no lift) with the balance of the building used as luxury apartment rentals. The staff are exceptional and constantly go out of their way to assist you with any needs you might have including a privat driver to transfer you to the airport. The breakfast room was clean and quiet - a real treat. The food offerings were extensive and the quality and freshness were exceptional. If you're looking for excellent service and a unique experience, I'd strongly recommend you stay here. Oh yes, one additional bonus - location is 10 out of 10.

Nothing - everything exceeded our expectations.

First of all the highlight of this place is front desk and people working at the place, very hospitable with a lot of details that show they really think about their guests and are ready to help. Location is amazing, couldn’t wish for a better one, walking distance from everything we wanted. Rooms are spacious enough. Bed is extremely comfortable so are pillows and room is filled with amenities.

Unfortunately I have to mention the noise, not so much from the street tho, street can be a little bit noisy but it stops around midnight so it’s not a big deal. The noise problem as told by reception was from the water pumps that drain water, so every time you or someone flushes, uses shower or sink your room shakes, which can be annoying but you can get used to it. Breakfast is also lacking, it is delicious but repetitive and not rich, basically you have 2-3 things that you can eat, which is fine if you stay for 2 days.

The staff were very friendly, always offering assistance or suggestions. We even got a hand written note on our last day, lots of personal touches. The suite was a nice size, especially for an older building. Fairly comfortable bed and no issues with the room. Cool atmosphere and room decor. Nice that breakfast was included, delicious croissants. The best part was the location, you’re right in middle of many landmarks and restaurants.

You need to walk up stairs to your room (there is no elevator), but we were expecting this so more as an fyi. Not suitable if you have accessibly issues. Some other reviews mentioned that the plumbing is loud when you use the water - this is true, and kind of odd but not an issue. Confirming it if you’re reading other reviews but who cares, haha.

Lovely grand hotel in the heart of Lisboa. Our Room 2 had two giant windows overlooking the bustling Largo Rafael Bordalo Pinheiro (square), but totally soundproof and dark at night with shutters closed. This square is much quieter than the adjacent Largo do Carmo square that was heaving with the Carnation Revolution celebrations (go every year around 25 April). Super comfy bed and pillows. Room with mini bar. Good freshly-made breakfasts with coffees made to order were just what we needed after late nights in the Bairro Alto which is only stumbling distance away. Most of all, it was a great pleasure to meet Catarina and Daniel who indulged me in my "special request" and clunky efforts to learn Portuguese. Thank you for such a fun and fabulous visit. You certainly do convey a unique welcoming hospitality and we hope to see you again soon!